Henriettas' Leven Oaks

Pros

• The staff at Henrietta's Leven Oaks provided daily care with humor and a great spirit, going above and beyond to accommodate residents' needs.
• The administrator was proactive in keeping families informed and responsive to their communication.
• Residents enjoyed a clean environment, and the facility effectively managed COVID-19 safety protocols.
• Families appreciated the caring nature of the staff, including timely responses from the nursing team.
• The community offered a positive touring experience, making families feel valued and important.
• The facility's historical charm, along with its beautiful outdoor space filled with fruit trees and flowers, contributed to a pleasant atmosphere for residents.
• Medication management services were included, providing peace of mind for families about their loved ones' health care needs.

Cons

• The family member was a reluctant resident at Henrietta's Leven Oaks, indicating dissatisfaction with the situation.
• They expressed that the community was not up to par and attributed the issues to being understaffed.
• There were concerns about the lack of security, as a loved one was able to leave the community without it being known.
• Upon moving out, not a single staff member acknowledged or communicated with the family, reflecting poor engagement.
• The changeover of executive staff caused instability for both staff and residents, suggesting management issues.

Review

Henrietta's Leven Oaks is a memory care facility that has received mixed feedback from families of residents. While some have praised the exceptional care and attention provided by the staff, others have raised concerns about safety and the overall management of the facility. This article delves into the experiences shared by families, highlighting both commendable aspects and areas that warrant improvement.

One recurring theme among those who appreciated their experience at Henrietta’s Leven Oaks is the dedication of the staff. Many family members noted that despite challenges in caring for their loved ones—especially when faced with the reluctance of residents to acclimate to their new living situation—the caregivers maintained a positive attitude. Reviews mention how staff approached daily tasks with humor, kindness, and a genuine spirit of compassion. The willingness of employees to accommodate individual needs as closely as possible while prioritizing health and safety exemplifies their commitment to providing quality care.

Communication also surfaced as a strong point in several reviews, particularly regarding interactions with administrative personnel. Families expressed gratitude for regular updates on their loved one’s status and responsiveness to inquiries made via calls or text messages. Such proactive communication helped ease worries during challenging times, allowing family members to stay informed about any developments or changes in care routines.

However, not all experiences were positive. Some reviewers voiced significant concerns about security measures—or lack thereof—within the facility. One alarming incident involved a resident leaving without staff being aware, raising questions regarding supervision protocols in place for individuals diagnosed with memory-related conditions. Families emphasized that while Henrietta's Leven Oaks presents itself as a memory care community, it does not implement secure lockdown practices that are usually characteristic of such facilities. These serious oversights led at least one family member to advise against recommending this community based on personal experiences.

Another aspect noted was the ongoing challenges related to staffing levels within Henrietta’s Leven Oaks. Several families reported hearing excuses regarding understaffing issues affecting both resident care and operational consistency throughout various transitions in leadership roles within the organization. Concerns were voiced about high turnover rates among executive staff affecting not just provider morale but also creating instability for both caregivers and residents alike.

While there are critiques regarding security and management issues, many reviewers still highlighted positive elements integral to their experiences at Henrietta's Leven Oaks. For instance, one reviewer pointed out how happy their loved one seemed during visits, crediting effective COVID-19 protocols implemented by the community that allowed for safe visits while maintaining cleanliness standards throughout common areas and resident rooms alike. The consistent efforts made by nursing staff to address health concerns promptly reinforced trust among families seeking attentive medical oversight.

Lastly, some have found solace in selecting Henrietta's Leven Oaks due not only to its attractive historical setting—with beautiful grounds boasting fruit trees and flowers—but also because of included services like medication management designed specifically for those needing assistance with health regimens typical within memory care settings. As families navigate difficult decisions surrounding eldercare placement, these nuanced perspectives illustrate both triumphs and tribulations within this specific facility—a microcosm reflecting broader challenges faced across similar communities nationwide when tending to vulnerable populations requiring specialized support.

This part of Monrovia, California offers a convenient location with a variety of amenities nearby. There are several restaurants within close proximity, including Wendy's, Capital Seafood Restaurant, and Din Tai Fung, providing plenty of dining options for residents. Additionally, there are pharmacies such as Walgreens and CVS Pharmacy nearby for easy access to medication and healthcare needs. For recreational activities, parks like Arcadia County Park and Live Oak Park are just a short drive away. In terms of healthcare, there are reputable facilities such as Methodist Hospital of Southern California and City Of Hope within a few miles radius. Overall, this area provides a mix of conveniences and essential services that may appeal to seniors looking for a comfortable living environment in Monrovia.

Restaurants

• Wendy's (0.1 miles)
• Capital Seafood Restaurant (1.4 miles)
• McDonald's (1.5 miles)
• 626 Night Market (2.7 miles)
• Din Tai Fung (3.1 miles)
• Johnny Rockets Santa Anita Mall (3.1 miles)
• KIYO Arcadia (3.8 miles)

Places of Worship

• First Evangelical Church Arcadia (0.6 miles)
• Arcadia Chinese Baptist Church (2.5 miles)
• Saint Rita's Catholic Church (3.1 miles)
• San Marino Community Church Nursery School (7 miles)
• Real Life (9.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.7 miles)
• Albertsons Pharmacy (3.2 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.7 miles)
• Rite Aid (4.1 miles)

Cafes

• Panera Bread (1 miles)
• Starbucks (3.5 miles)
• Panera Bread (4.4 miles)
• Flo's Coffee Shop (4.4 miles)
• Starbucks (5.6 miles)
• Porto's Bakery & Cafe (6.6 miles)
• Panera Bread (6.9 miles)

Transportation

• Metro - Monrovia Station (1.2 miles)

Physicians

• Healthcare Partners Medical Group (1.4 miles)
• Santa Anita Medical Plaza (2.6 miles)
• Doheny Eye Center (3.4 miles)
• Glendora Dentistry (8 miles)

Parks

• Arcadia County Park (2.1 miles)
• Live Oak Park (4.3 miles)
• Rosemead Park (5.9 miles)
• Lacy Park (7.1 miles)
• Almansor Park (8 miles)
• Garfield Park (8.7 miles)
• Alhambra Park (9.1 miles)

Hospitals

• Hope (2.2 miles)
• City Of Hope (2.3 miles)
• Methodist Hospital of Southern California (2.6 miles)
• Kaiser Permanente Baldwin Park Medical Center (6 miles)
• Kindred Hospital San Gabriel Valley (6.5 miles)
• Rowland Convalescent Hospital (7.8 miles)
• Huntington Memorial Hospital Nicu (8.7 miles)

Theaters

• 0206 Amc Bar Santa Ani (2.9 miles)