Presidio Home Care - Los Angeles, CA

Pros

• They communicate clearly with clients and families about the steps they take to stay safe, providing real peace of mind.
• All Home Care Aides wear N95 respirators at all times while on duty.
• They provide a Family Protection Package to clients' families and to employees' families, showing genuine care.
• They are consistently stocked with disposable medical supplies to assist families when items are hard to find.
• They offer a flat hourly rate with transparent pricing, and on-site training for employees is not billed; an app tracks care time.
• Their staff are professional, attentive, and consistently go above and beyond, with accessible supervisors.
• The company is family-owned, with a nurse as care coordinator, which fosters trust and a strong sense of care.
• Eric and the team are patient, knowledgeable, and dedicated to finding the right care fit without high-pressure sales.
• Clients routinely recommend Presidio for their reliable, compassionate in-home care.

Cons

• None identified.

Review

From the moment Presidio stepped in to help with my grandmother's care, the experience has been marked by a level of professionalism, care, and openness that has made a challenging time much more manageable. The caregivers consistently communicate the steps they are taking to keep her safe, and that proactive communication has given our family real peace of mind. It isn't just about the daily tasks; it's about knowing there is a clear plan, regular updates, and a team that treats our family with the same consideration we would expect from our own loved ones.

A standout element of Presidio's approach is their rigorous commitment to safety, especially during these unprecedented times. All Home Care Aides are equipped with N95 respirators and wear them at all times while on duty. This emphasis on personal protective equipment is paired with transparent practices and a visible priority on reducing risk, which has been incredibly reassuring to us. The combination of PPE and open communication creates a trustworthy environment for our grandmother and for the rest of our family.

Presidio goes the extra mile with a Family Protection Package that they provide to all clients and to all employees' families. The gift bag includes four KN95 respirators, a large pump hand sanitizer, and four small travel hand sanitizers, all presented in a thoughtful package that signals real care and effort. Beyond the explicit contents, this package feels emblematic of Presidio's broader philosophy: preparedness, generosity, and a practical commitment to ensuring everyone connected to the care network has what they need to stay safe.

Another practical and deeply appreciated aspect is how they keep the home stocked with essential disposable medical equipment - gloves, Lysol wipes, hand sanitizers, and other items. When our families are dealing with the stress of finding these supplies themselves, Presidio's readiness is incredibly helpful. This readiness is part of what makes their service feel seamless; it reduces friction at a time when we need reliable, steady support most.

What also stands out is the clarity and fairness of Presidio's pricing and scheduling. In contrast to other agencies that can be vague or pushy about upselling, Presidio uses a flat hourly rate and provides an app that lets us see the exact clock-in and clock-out times for caregivers. On-site training for employees is not billed, and supervisors are consistently accessible for follow-up questions. This level of transparency builds trust and makes it easier for families to plan long-term care without worrying about unclear charges.

There's also a clear emphasis on the people behind the care. The team is described as family-owned, with many in the family working in the medical field, which gives a sense of shared values and long-term commitment. The client care coordinator is a nurse, and the aides are mostly nursing students who are described as bubbly, attentive, and hands-on. This combination - professional oversight, compassionate frontline staff, and a culture that feels like a family business - creates a reassuring atmosphere for clients and their loved ones.

Beyond the structural strengths, the personal interactions left a lasting impression. Eric, in particular, stands out for his patient, inquisitive approach. He answers questions without pressure, walks families through details clearly, and seems genuinely invested in helping each person find the right fit. Once you're connected with Presidio, you don't feel like you're navigating a sales funnel; you feel like you're partnering with people who care about your family's needs. The consistency of communication, support from supervisors, and responsive care have made a very tough transition much easier.

Across several stories - from a grandmother to an aunt, a grandfather, and even a husband - the thread is the same: Presidio provides reliable, honest, and thorough care that respects the home as a space and the family as essential partners in care. The aides' professionalism, the nurse-led coordination, and the company's willingness to handle the logistics of care - everything from scheduling to training without extra charges - combine to ease the emotional and practical burdens of caregiving. The overarching impression is one of trust, competence, and a genuine commitment to doing the right thing for families.

In short, Presidio has proven to be more than just a home health care provider; they are a trusted partner in difficult times. Their emphasis on safety, transparent pricing, proactive family communication, and a caring, well-supported staff creates an environment where families can focus on what truly matters - the well-being and comfort of their loved ones. We are consistently grateful for their presence and would readily recommend them to others facing the challenge of arranging in-home care.

This part of Los Angeles, California, offers a variety of amenities and services that would cater well to those considering senior living. With several pharmacies in close proximity such as Walgreens, Rite Aid, and CVS Pharmacy, access to medication and healthcare is convenient. Additionally, there are numerous restaurants including Chick-Fil-A, Taco Bell, and BCD Tofu House, providing a range of dining options. For leisure activities, residents can visit theaters like TCL Chinese Theatre and AMC The Grove 14 or relax in nearby parks such as Plummer Park and Runyon Canyon Park. Transportation options are easily accessible with Union Station and Universal City Metro Station located within a short distance. In case of medical emergencies, Providence St Joseph Medical Center is also conveniently located in the vicinity. Overall, this area offers a blend of convenience and entertainment suitable for seniors looking for a vibrant community to call home.

Restaurants

• Chick-Fil-A (0.2 miles)
• Taco Bell (1.2 miles)
• Del Taco (1.2 miles)
• Chick-Fil-A (1.9 miles)
• BCD Tofu House (2 miles)
• In-N-Out Burger (2.1 miles)
• McDonald's (2.2 miles)

Pharmacies

• Mary Jane's Melrose Holistic (0.5 miles)
• Walgreens (0.6 miles)
• Rite Aid (1 miles)
• Vons Pharmacy (1.1 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.7 miles)

Cafes

• Lamill Coffee Boutique (2.1 miles)
• Starbucks Reserve (2.5 miles)
• Starbucks (2.8 miles)
• Proof Bakery (3.1 miles)
• Verve Coffee Roasters (3.6 miles)
• Alfred Coffee & Kitchen (4 miles)
• Joan's on Third (4 miles)

Theaters

• TCL Chinese Theatre (2.2 miles)
• AMC The Grove 14 (3.3 miles)
• Regal LA Live & 4DX (3.8 miles)
• Alamo Drafthouse Downtown (4 miles)
• Universal Cinema AMC at CityWalk Hollywood (4.2 miles)
• AMC The Americana at Brand 18 (4.6 miles)

Parks

• Plummer Park (2.6 miles)
• Runyon Canyon Park (2.7 miles)
• Echo Park at the Lotus Festival (2.7 miles)
• Hollywood Bowl Overlook (2.8 miles)
• Lake Hollywood Park (2.9 miles)
• Lake Hollywood Reservoir (2.9 miles)
• Pan Pacific Park (3 miles)

Transportation

• Union Station (4.6 miles)
• Universal City Metro Station (4.7 miles)

Hospitals

• Providence St Joseph Medical Center (4.7 miles)