Fountain View Subacute and Nursing Center

Pros

• The nurses at the facility are polite and responsive to questions, providing a sense of support for both patients and their families.
• The respiratory techs demonstrate exceptional dedication, routinely attending to patients' needs with care.
• Several CNAs provide exceptional care and exhibit a positive attitude, contributing significantly to the well-being of residents.
• Despite some facility shortcomings, the compassionate approach of the staff is commendable and appreciated by families.
• A few individuals express gratitude for the support and empathy received from nurses, techs, and CNAs during challenging times.

Cons

• The facility has frequent changes in administration, leading to unresolved complaints and a lack of accountability.
• Residents often experience lost belongings, with management showing little concern for reimbursement or investigation.
• The promised cable television and wireless internet services are severely lacking, with residents facing issues like non-functional TVs and poor connectivity.
• Air conditioning is problematic, resulting in uncomfortable room temperatures that can lead to health issues for patients.
• Staffing levels are insufficient, with too many patients assigned to each caregiver, impacting the quality of care provided.
• Basic needs such as oral care and grooming are neglected due to short staffing.
• The facility is often dirty and smelly, with malfunctioning toilets and general disarray.
• Patients experience poor communication with doctors and staff members who lack professionalism.
• Food portions are criticized as being insufficient, leaving many residents hungry.
• Many patients have experienced neglect that led to serious health complications, such as bedsores and infections.

Review

Fountain View, a long-term care facility that has been the subject of numerous reviews, is portrayed by many as a place that struggles to meet the basic needs of its residents despite the presence of a handful of caring staff members. Over the past few years, relatives of patients have expressed deep concerns regarding administration stability, staffing shortages, and overall care quality. One reviewer notes that their spouse has been at Fountain View for five years and candidly shares how the continually rotating administrative team—including more than ten different administrators and social workers—leads to unresolved complaints and a lack of accountability. The instability caused by frequent staff changes means that concerns raised about patient care are often ignored or neglected.

Another area where Fountain View falls short is in providing adequate facilities and amenities for residents. Several complaints highlight the discrepancies between what the facility advertises and the reality faced by residents. For instance, the promise of cable television translates into just three functioning channels on an aging screen. While management claims to offer wireless internet access, many families report having significant difficulties with connectivity when they try to communicate with loved ones via video calls during crucial times like the pandemic. One reviewer recounts spending several hours on hold trying to contact staff, only to be met with poor phone service. This becomes especially concerning when family members are desperate for updates about their loved ones’ well-being.

Comfort is another critical concern raised by multiple reviewers regarding Fountain View's facilities. Reports point out severe issues with climate control; some rooms reach sweltering temperatures while others can feel icy cold—conditions that have led to health complications such as hypothermia among vulnerable residents. An alarming review mentions patients spiking fevers due to excessive heat in their rooms while others are left shivering from cold drafts. Despite multiple complaints lodged about these conditions over several years, families feel unheard as no actionable solutions seem forthcoming from management.

Staffing ratios are also highlighted as problematic within Fountain View's operations, particularly concerning certified nursing assistants (CNAs) and respiratory therapists (RTs). Reviews suggest that up to twenty patients may be assigned to a single CNA during shifts—a ratio deemed unsafe for effective patient care. Such staffing shortages likely contribute to neglect in basic personal hygiene tasks like oral care and grooming, crucial elements for preserving dignity in long-term care settings. The occasional praise for specific individuals within staff teams does not overshadow systemic issues related to under-resourcing that ultimately impacts resident welfare negatively.

While some families express gratitude towards certain healthcare providers within Fountain View—particularly nurses and CNAs who show kindness in their interactions—the general sentiment remains one of disappointment with management’s effectiveness in running the facility optimally. Residents endure subpar conditions marked by uncleanliness, insufficient dietary provisions, and inadequate medical oversight leading them back repeatedly into hospital care due to avoidable complications like bedsores or infections.

Transitioning away from stronger negative sentiments towards specific elements such as food quality further compounds dissatisfaction among residents’ families who describe meals as “skimpy” or lacking proper nutrition altogether—a particularly dire situation given many inhabitants' fragile health states post-surgery or illness recovery phases requiring attentive dietary monitoring. Overall evaluations paint a troubling picture of life at Fountain View: one where compassionate individual efforts from select staff do not suffice against larger structural flaws impacting resident safety, comfort levels, satisfaction rates, and dignity—raising serious questions about whether this facility provides acceptable standards of care worthy enough for those depending upon its services.

Pharmacies

• Walgreens (0.3 miles)
• Mary Jane's Melrose Holistic (0.8 miles)
• Rite Aid (0.8 miles)
• Vons Pharmacy (1 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Del Taco (1.1 miles)
• Taco Bell (1.2 miles)
• Chick-Fil-A (1.9 miles)
• In-N-Out Burger (2.1 miles)
• BCD Tofu House (2.3 miles)
• McDonald's (2.3 miles)

Cafes

• Lamill Coffee Boutique (2.1 miles)
• Starbucks Reserve (2.6 miles)
• Starbucks (2.7 miles)
• Proof Bakery (2.9 miles)
• Verve Coffee Roasters (3.8 miles)
• Alfred Coffee & Kitchen (4 miles)
• Joan's on Third (4.1 miles)

Theaters

• TCL Chinese Theatre (2.1 miles)
• AMC The Grove 14 (3.4 miles)
• Regal LA Live & 4DX (4 miles)
• Universal Cinema AMC at CityWalk Hollywood (4 miles)
• Alamo Drafthouse Downtown (4.2 miles)
• AMC The Americana at Brand 18 (4.3 miles)

Parks

• Runyon Canyon Park (2.6 miles)
• Hollywood Bowl Overlook (2.6 miles)
• Lake Hollywood Park (2.6 miles)
• Plummer Park (2.6 miles)
• Lake Hollywood Reservoir (2.7 miles)
• Echo Park at the Lotus Festival (2.8 miles)
• Pan Pacific Park (3.2 miles)

Hospitals

• Providence St Joseph Medical Center (4.5 miles)

Transportation

• Universal City Metro Station (4.5 miles)
• Union Station (4.7 miles)