Genesis Fountain View Convalescent

Pros

• Clean facility with great staff and leadership who truly care about the patients, and patient outcomes.
• A very good facility, the staff really cares about the clients.
• There are nurses who put on your first diaper when you born, but there are also the nurses who change you for the final time. People like Glenda who strained to clean my dad and give him his dignity. She too was a God-send.
• Realistically if you expect this place to tend to your loved one at all minutes of the hour, they are stretched too thin to do that. As all places are now a days. But they do their absolute best and are very present.
• The front desk staff was friendly and very helpful. The concerned persons were really very accommodating and truly they showed their concern on their guest by taking their time to talk to me. They're very efficient, effective and competent. What a great team.
• Clean, pleasant, friendly professional staff. Would not hesitate to place my family member there.

Cons

• The Fountain View facility is described as unprofessional, loud, and showing no regard for patients.
• The social workers provide very poor services, and overall staff performance is lacking.
• The staff are unprofessional and the facility feels unclear; it is not recommended.
• The facility is dirty and unhygienic, with CNAs described as nasty and showers disgusting; health guidelines are not met.
• There is no security for patients and the phone etiquette is horrible.
• The staff are cruel to patients; doctors rarely check on patients; CNAs don't report back; many say the place should be shut down.
• CNAs are accused of abuse, and the place should be shut down.
• The new administrator is rude and management is useless; security and rule enforcement have deteriorated.
• The facility has caused infections and delays in care; patients are sent to hospitals, which is unacceptable.

Review

What emerges from these voices is a facility that provokes a wide range of experiences, sometimes within the same family's journey. On one hand, there are many warm tributes to care, compassion, and connection; on the other, there are stark complaints about oversight, security, and the day-to-day realities of running a busy nursing home. Taken together, the comments sketch a place where some families feel seen and supported, while others feel overwhelmed by policy, delays, or perceived neglect. The contrast is striking and suggests that outcomes at Fountain View can be highly variable depending on who is caring for a patient and when.

Several reviewers emphasize cleanliness, attentiveness, and a sense that leadership and staff genuinely prioritize patient outcomes. One reviewer calls the facility "clean" with "great staff and leadership who truly care about the patients, and patient outcomes." Another describes the front desk as "friendly and very helpful," and notes that the staff are "efficient, effective and competent." For families, such experiences translate into a sense of assurance: they feel their loved ones are being treated with respect and that concerns are addressed promptly. In these accounts, the care teams - nurses, CNAs, and therapists - are praised for their daily dedication, with caregivers described as reliable, responsive, and emotionally present.

Within the same tapestry, individual staff members emerge as bright lights in dark moments. A number of posts highlight CNAs and nurses who made a lasting impact, such as Lola, who is singled out as a hero for her daily care, and Glenda, who is remembered for preserving a father's dignity during his final moments. The social worker Gigi is celebrated as a "rockstar," someone who worked tirelessly to help a family navigate a crisis with reassurance and practical solutions. Others, like Kenberly and Lisa, are remembered for sharing compassion in the face of hospice care, offering guidance about how to spend those last moments with a loved one. These stories underscore a core message: when staff members go the extra mile, families feel seen, heard, and cared for in a deeply personal way.

Yet the sentiment is far from uniform. Several reviewers portray Fountain View as a place where the experience can deteriorate quickly due to administration and policy decisions. Some recount being kept in the facility against medical advice, with promises of "other doctor appointments" used as a rationale for not releasing a patient, which felt coercive and unacceptable to them. One strongly worded review describes a new administrator as "rude" and the overall management team as "beyond useless," even while praising the nurses as "absolutely amazing." The recurring thread here is a perception that rules, procedures, and security protocols are inconsistently enforced, leaving families anxious about safety and stability for their loved ones.

Other accounts focus on more troubling issues: reports of poor sanitation conditions, smells that suggest inadequate patient hygiene, infrequent showers, and concerns about infections or medical missteps. Some reviewers describe a persistent odor as a telltale sign that "the patients have not been cared for at all." There are blunt accusations of unresponsiveness from doctors, poor communication, and staff who do not report back to physicians. Instances of alleged theft of belongings and unclear room hold policies are cited as further evidence of systemic problems. The most severe warnings - such as calls to shut the facility down or avoid bringing loved ones there - signal a deep mistrust that lingers for families who feel their relatives were not safe or properly tended.

Interwoven with these concerns are poignant, personal tributes to difficult moments made bearable by dedicated staff. One reviewer recounts the moment they faced a crisis and how a social worker, a nurse, or a caregiver helped them find a solution while maintaining a hopeful attitude. Another describes the day-to-day care that still leaves a lasting positive impression - medication administration, respiratory support, and the sense that the care team "attends to administering medications but are very polite and answer all questions." Even among the most negative reviews, there are glimmers of gratitude for the human touch - the everyday acts of kindness that remind families why they sought care in the first place.

Ultimately, these reviews paint a complex portrait of Fountain View: a facility capable of delivering compassionate, life-affirming care and of failing to meet expectations under pressure. The most hopeful message comes from those who emphasize the importance of dedicated individuals - the CNAs like Lola, the nurse Glenda, and the social worker Gigi - who can transform a difficult situation into one of dignity, comfort, and connection. The more daunting message warns of inconsistent administration, gaps in security and oversight, and environmental or operational concerns that can undermine trust. For families facing this decision, the thread is clear: the experience of Fountain View can be profoundly positive when the right caregivers are present and the system supports them, but it can also fall short when those elements are missing or misaligned.

This part of Los Angeles, California offers convenient access to various amenities such as pharmacies, restaurants, cafes, theaters, parks, hospitals, and transportation options. With multiple pharmacies nearby like Walgreens and Rite Aid within a short distance, accessing medications and healthcare essentials is easily manageable. There are also several dining options available ranging from fast food establishments like Chick-Fil-A and Del Taco to more upscale cafes such as Lamill Coffee Boutique. Additionally, the area boasts proximity to popular attractions like the TCL Chinese Theatre and Runyon Canyon Park for leisure activities. For medical care, Providence St Joseph Medical Center is located within a reasonable distance. Public transportation is readily accessible with the Universal City Metro Station and Union Station nearby for convenient travel around the city. Overall, this neighborhood provides a mix of convenience and recreational opportunities suitable for seniors considering moving to the area.

Pharmacies

• Walgreens (0.3 miles)
• Mary Jane's Melrose Holistic (0.8 miles)
• Rite Aid (0.8 miles)
• Vons Pharmacy (1 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Del Taco (1.1 miles)
• Taco Bell (1.2 miles)
• Chick-Fil-A (1.9 miles)
• In-N-Out Burger (2.1 miles)
• BCD Tofu House (2.3 miles)
• McDonald's (2.3 miles)

Cafes

• Lamill Coffee Boutique (2.1 miles)
• Starbucks Reserve (2.6 miles)
• Starbucks (2.7 miles)
• Proof Bakery (2.9 miles)
• Verve Coffee Roasters (3.8 miles)
• Alfred Coffee & Kitchen (4 miles)
• Joan's on Third (4.1 miles)

Theaters

• TCL Chinese Theatre (2.1 miles)
• AMC The Grove 14 (3.4 miles)
• Regal LA Live & 4DX (4 miles)
• Universal Cinema AMC at CityWalk Hollywood (4 miles)
• Alamo Drafthouse Downtown (4.2 miles)
• AMC The Americana at Brand 18 (4.3 miles)

Parks

• Runyon Canyon Park (2.6 miles)
• Hollywood Bowl Overlook (2.6 miles)
• Lake Hollywood Park (2.6 miles)
• Plummer Park (2.6 miles)
• Lake Hollywood Reservoir (2.7 miles)
• Echo Park at the Lotus Festival (2.8 miles)
• Pan Pacific Park (3.2 miles)

Hospitals

• Providence St Joseph Medical Center (4.5 miles)

Transportation

• Universal City Metro Station (4.5 miles)
• Union Station (4.7 miles)