Palazzo Post Acute
Save5400 Fountain Avenue, Los Angeles, CA 90029
For more information about senior living options: (844) 490-3973
The facility saved the resident's life with exceptional care. The staff are dedicated and the facility is top-notch. The director, David, runs a tight ship and ensures the best possible care. Palazzo Post Acute has amazing, passionate, and empathetic staff. The nurses, rehab team, and respiratory therapists are all great. The rehab program is wonderful and residents show daily improvements. The respiratory therapy department is incredibly helpful, caring, and supportive. Palazzo Post Acute has a warm and inviting atmosphere with friendly, attentive staff. The staff truly care for residents and treat them like family. Administration and activities staff contribute to smooth transitions and meaningful events.
The facility reportedly answers the phone but provides poor customer service, leaving callers on hold without communication. Family members were not notified promptly when a resident had a fever, while paramedics were at the door. The reviewer alleges negligence that nearly led to the resident's death from septic shock. There are claims that staff attempted to poison the resident. The person in charge reportedly would not disclose a real name. Alleged cleaning of evidence and hastily emptied rooms left no proper documentation. The reviewer warns others to avoid this facility and would not recommend it. Nurses are accused of neglect, such as leaving patients in dirty diapers. Discharge planning is described as obstructive and financially motivated, with staff hard to reach.Across the reviews, Palazzo Post Acute presents itself as a facility that many families strongly trust for rehabilitation, respiratory support, and compassionate care, while a subset of comments raise serious concerns about communication gaps and potential safety lapses. A number of families credit the center's staff - nurses, rehab specialists, and respiratory therapists - with making a real difference in recovery and daily well-being. Several posts praise the overall atmosphere, describing it as warm, welcoming, and focused on patient improvement. The facility's connections to hospitals, including Harbor UCLA Hospital, are noted positively in the context of referrals and coordinated care, with families recounting steady progress under attentive supervision.
On the positive side, reviewers repeatedly highlight the dedication and empathy of Palazzo Post Acute's caregiving team. They describe nurses and rehabilitation professionals as capable, knowledgeable, and genuinely invested in residents' progress. The rehab department receives repeated commendation for its impact on mobility and functional gains, with many narratives celebrating visible improvements in daily activities and independence. The respiratory therapy team is singled out as especially helpful and supportive, contributing to better management of breathing difficulties and COPD-related symptoms. Administrators and coordinators - such as Stephanie from Administration and staff in activities like Shawn - are remembered for facilitating smooth transitions, organizing meaningful activities, and keeping families informed and involved.
Communication is a common thread in the praise. Several families emphasize open, ongoing conversations about progress, treatment plans, and discharge expectations. They describe staff as approachable and responsive, with nurses and CNAs frequently checking in and explaining care in understandable terms. The sense of family-like care - where residents feel treated with warmth and respect - appears to be a bright spot for many residents and their loved ones. The facility is repeatedly portrayed as a place where the care team not only addresses medical needs but also attends to emotional and social well-being, which families say contributes significantly to overall recovery and morale.
Yet, not all reviews align with the glowing portraits. One exceptionally troubling account details what is described as a prolonged fever episode followed by a failure to communicate with family, culminating in paramedics arriving at a resident's door and claims of severe medical neglect. The reviewer describes a sequence that ended with septic shock, a high fever, and allegations of the staff removing evidence and rushing care without appropriate notice or involvement of the family. This account frames the facility as overly quick, with accusations of neglect and even an impression that actions were taken to conceal problems. It's a stark contrast to the more positive narratives and is presented as a personal warning to others considering the center for a loved one's care.
Another lengthy post expands beyond Palazzo Post Acute to recount concerns about elder care in a neighboring hospice, describing alleged abuse and neglect and urging readers to seek care elsewhere. This reviewer emphasizes a terrifying experience, urging potential families to review video evidence and to be cautious about entrusting loved ones to the facility. While this particular critique clearly targets a different facility, it is included in the overall collection of impressions that potential families must weigh when evaluating local elder care options.
There are also notes about turnover and administrative challenges at Palazzo Post Acute. A reviewer describes high staff churn, with the company reportedly going through multiple social workers in a short period. Specific criticisms mention a social worker named Romeo as ineffective and poor at communication, alongside a director of nursing named Christina who is alleged to hinder discharge rather than facilitate it. Cost concerns are implied in the critique that the facility may be keeping a resident longer than necessary to maximize revenue. Taken together, these comments paint a picture of a facility where some families feel the care could be excellent in the right circumstances, but where persistent management and communication issues may undermine that care for others.
Overall, the collection of experiences paints a nuanced picture. Palazzo Post Acute appears to deliver robust clinical care, particularly in rehabilitation and respiratory support, with many families expressing deep appreciation for staff dedication, compassionate interaction, and clear efforts to involve families in the healing process. However, there are also serious, specific allegations about safety, communication breakdowns, and administrative practices that some reviewers say seriously undermined resident well-being. Readers are encouraged to consider the positive testimonials alongside the more cautionary accounts, weighing the strength of the care teams and rehabilitation programs against reports of neglect, alleged concealment of problems, and administrative friction. If you're evaluating care for a loved one, these diverse experiences suggest that direct visits, conversations with frontline staff, and clear questions about communication, discharge planning, and safety protocols are especially important to pursue.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (8 miles away) Los Angeles International (12 miles away) Long Beach (Daugherty) (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Palazzo Post Acute in Los Angeles, CA is a vibrant and fully equipped assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our community features a beauty salon, where residents can indulge in haircuts, styling, and pampering treatments to enhance their personal appearance. They can also enjoy their favorite shows with cable or satellite TV in the comfort of their own rooms.
We offer convenient transportation services for our residents to help them run errands or attend community events. Additionally, our computer center enables them to stay connected with loved ones through email or social media platforms.
Dining at Palazzo Post Acute is an exquisite experience with our restaurant-style dining room offering delicious meals prepared by our skilled chefs. We cater to special dietary restrictions, including diabetes diets, ensuring that each resident's nutritional needs are met.
Engaging in physical activities is made easy at our fitness room where residents can exercise and improve their overall health. For those looking for recreational activities, our gaming room provides enjoyable options.
Our outdoor space offers a serene garden where residents can relax while enjoying the fresh air and beautiful scenery. Our small library is perfect for book enthusiasts who want to immerse themselves in literature.
Housekeeping services are provided regularly to maintain clean and tidy living spaces for our residents. Each unit features private bathrooms for convenience and privacy.
At Palazzo Post Acute, we prioritize the overall well-being of our residents by providing medication management services and assistance with daily activities such as bathing, dressing, and transfers. Our mental wellness program ensures that emotional support is always available.
We understand the importance of staying connected with healthcare professionals, which is why we offer transportation arrangements to doctors' appointments as well as proximity to hospitals nearby.
Residents can enjoy personalized care plans tailored to their specific needs and preferences. Our caring staff members are available 24/7 through our call system for any assistance required.
Beyond amenities and care, our community fosters a vibrant social environment. We offer concierge services to assist residents with their needs, and planned day trips provide opportunities for exploration. Resident-run activities and scheduled daily activities ensure that there is always something exciting happening within our community.
Palazzo Post Acute also boasts a convenient location with numerous cafes, parks, pharmacies, restaurants, theaters, and transportation options nearby, making it easy for residents to explore the neighborhood.
Join us at Palazzo Post Acute in Los Angeles, CA and experience a nurturing and engaging assisted living community where comfort, convenience, and companionship are paramount.
Palazzo Post Acute is located at 5400 Fountain Avenue, Los Angeles, CA 90029 in Los Angeles County, California
Palazzo Post Acute on seniors.fyi includes 5 photos including images showing interior, minimalist, plant, building, architecture, exterior, palm trees, outdoor, and more.
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