Maxim Healthcare in Los Angeles, CA

Pros

• Maxim Healthcare Services is a great healthcare provider.
• Erica and the counselors are attentive and responsive to loved ones' needs.
• The company has vast experience personalizing families' needs and the care for family members.
• Dr. Sonam Rathi delivers excellent care and service.
• The staffing division offers a positive working environment with recruiters who care about candidates' needs.
• Maxim Healthcare Services is the best and is always there when needed.
• The Novice Nurse Program prepares new LVNs to care for patients effectively.

Cons

• They were interviewed several times, filled out the paperwork multiple times, but never got hired, a waste of their time.
• As a credentialized specialist at Maxim Healthcare, they navigated a work environment heavily influenced by frat culture, leaving them feeling marginalized and discriminated against.
• Despite the crucial role of credentialized specialists, it often felt like recruiters received disproportionate recognition and compensation for their work, while specialists bore the bulk of the workload.
• The disparity in recognition and compensation exacerbated the sense of discrimination they experienced as a Black employee who didn't fit into the frat culture dominating the office.
• This place is a joke.
• They described Maxim as too big to function and noted that they never called back.
• They were fighting to receive a check that Maxim said would be resent, but the person on the phone seemed to drown them out.
• They described it as the worst agency imaginable, leaving them out of money, sleep, and time, and planned to contact a lawyer.

Review

Maxim Healthcare in Los Angeles is best suited for families that want professional, in-home care with the flexibility to customize who comes through the door and what skills are available. This community shines for loved ones who require skilled nursing, wound or device care, and ongoing caregiver support but still want to stay in the comfort of home. It is especially compelling for households that value responsive coordination, personalized care plans, and a steady stream of vetted professionals who can handle complex needs, including trach or G-tube care, while keeping the caregiving team aligned with family goals.

That makes it a less ideal fit for families seeking a traditional assisted living environment with built-in social programming, round-the-clock on-site supervision, and a single daily environment. A few reviews flag inconsistent internal communication and scheduling gaps, and there are legitimate concerns about large organizational dynamics that can give the impression of impersonal service at times. For those who want a highly predictable, facility-based living experience with constant on-site oversight and a ready-made social calendar, alternatives may deliver more peace of mind.

On the upside, Maxim earns credibility through deeply attentive direct care experiences and a track record of personalization. Families repeatedly praise counselors who listen, tailor plans, and mobilize the right mix of clinicians to meet evolving needs. The clinical team is highlighted as skilled and capable, with doctors like Dr. Sonam Rathi delivering strong service, and a welcome emphasis on staff development - evident in programs for new graduates that foster practical competence and confidence. The quality of bedside care is a differentiator here, with caregivers who can navigate complex medical tasks while maintaining patient dignity and comfort.

That care consistency rests on a strong, people-centered culture among in-house coordinators and frontline staff. Positive anecdotes about Kelly, Simmi, and other coordinators point to a working atmosphere where communication and responsiveness are valued, and where staff feel supported. The reality of a large organization can surface as occasional delays or miscommunications, but the reviews also show a robust spirit of problem-solving and a willingness to go beyond the call of duty when a family needs urgent help or a tricky scheduling adjustment. This combination - clinical capability paired with dedicated personal attention - helps offset the friction that can come with agency scale.

For families weighing options, the decision often hinges on whether the priority is at-home, highly customized care or a more centralized, facility-based living arrangement. Maxim's strengths - responsive care teams, skilled practitioners, and a willingness to tailor care to tricky medical needs - provide substantial compensation for the occasional hiccup in communication or the complexity of managing multiple caregivers. When a care plan is solid, with clear assignments and a point person who can keep everyone aligned, the advantages become quite tangible: fewer hospital visits due to proactive nursing, smoother device management, and a more comfortable transition for a loved one who thrives with familiar caregivers.

The practical takeaway is clear. If staying at home with medical oversight and flexible staffing aligns with the family's goals, Maxim Healthcare stands out as a capable, responsive partner. Families should, however, probe for a dedicated care coordinator, a written, ETS-anchored care plan, and explicit expectations around scheduling and billing to minimize friction. If the senior's needs demand the social and environmental structure of an assisted living community, or if concerns about agency-scale communication persist, alternatives may offer the steadier day-to-day rhythm that a facility can reliably provide. In either path, leverage the agency's proven strengths while setting up guardrails that protect consistency, communication, and timely access to care.

This part of Los Angeles, California offers a diverse range of amenities and attractions that may appeal to seniors looking for a vibrant urban environment. The area boasts a variety of dining options, from traditional sushi and robata to casual cafes offering coffee and pastries. Additionally, there are several theaters in close proximity for those who enjoy entertainment options. The neighborhood also provides easy access to pharmacies and hospitals, ensuring that residents have convenient healthcare services nearby. For outdoor enthusiasts, there are multiple parks within a few miles offering opportunities for recreation and relaxation. Overall, this area provides a mix of urban conveniences and natural beauty, making it a potentially attractive option for seniors seeking an active lifestyle in a bustling city setting.

Restaurants

• Takami Sushi & Robata (0.3 miles)
• Yard House (0.5 miles)
• Perch (0.7 miles)
• Precinct (0.8 miles)
• EightyTwo (1.5 miles)
• The Original Philippe (1.6 miles)
• Park's BBQ (1.7 miles)

Theaters

• Alamo Drafthouse Downtown (0.4 miles)
• Regal LA Live & 4DX (0.6 miles)
• AMC The Grove 14 (5.6 miles)
• TCL Chinese Theatre (5.6 miles)
• AMC The Americana at Brand 18 (6.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.7 miles)

Transportation

• Union Station (1.5 miles)

Parks

• Echo Park at the Lotus Festival (1.6 miles)
• Elysian Park (2.7 miles)
• Glassell Park Recreation Center (4.7 miles)
• Cleland Ave Bicentennial Park (5.1 miles)
• Pan Pacific Park (5.6 miles)
• Plummer Park (5.8 miles)
• Runyon Canyon Park (6.1 miles)

Cafes

• Starbucks Reserve (1.7 miles)
• Verve Coffee Roasters (1.9 miles)
• Starbucks (2 miles)
• Starbucks (2.3 miles)
• Lamill Coffee Boutique (2.5 miles)
• Starbucks (3.6 miles)
• Proof Bakery (4.4 miles)

Hospitals

• Kedren Community Health Center (3.1 miles)
• LAC+USC Inpatient Tower (3.2 miles)
• Usc-Norris Cancer Hospital (3.4 miles)
• Kaiser Permanente West Los Angeles Medical Center (6.5 miles)
• Prado Center (6.8 miles)