The Havens at Antelope Valley

Pros

• The residents and staff at The Havens at Antelope Valley are friendly and caring, creating a warm, inviting environment that feels like home.
• Many residents enjoy the variety of activities offered, fostering a strong sense of community and friendship among them.
• The facility is clean, well-maintained, and provides various apartment options that appeal to new residents.
• Staff members know the residents by name and cater to their preferences, enhancing the dining experience with tasty meals.
• The monthly meetings allow for resident input on improvements, demonstrating management's willingness to listen and adapt.
• Residents appreciate the attentive housekeeping services that ensure their living spaces are always clean and comfortable.
• Families report positive interactions with administrative staff, who are helpful and responsive to inquiries or concerns.
• Overall, many families express satisfaction with how their loved ones are thriving in this supportive environment.

Cons

• Communication from the Havens to resident families is described as absolutely horrible, with important notifications about Covid outbreaks and facility issues being missed.
• The facility was without hot water for four days, which is considered a health crisis in an assisted living environment.
• Management staff has changed multiple times since a resident's arrival, leading to instability.
• Voicemail recordings are outdated and still reflect previous management.
• Several reviews mention that food quality is inconsistent or below expectations, with some residents finding it unsatisfactory or "awful."
• Activities and events scheduled for residents are reported as limited or frequently not happening.
• Some staff members have been described as rude or unhelpful, contributing to a negative experience for families seeking assistance.
• Cold food has been served in Memory Care due to delays in serving meals, impacting the dining experience for some residents.
• Limited availability of salon services leaves some residents dissatisfied with their grooming options.
• Overall, several users feel that the facility does not deliver the expected services given the fees paid, leading them to refer to it negatively (e.g., "a dump").

Review

The Havens at Antelope Valley has garnered a reputation as a pleasant and comfortable living environment for residents, marked by friendly staff and an atmosphere that fosters community. Many reviews highlight the strong sense of camaraderie among both residents and staff, creating an ambiance akin to family rather than mere neighbors. The dining hall is often noted as a gathering place where meals are shared, contributing to the feeling of community. Residents generally appreciate that staff members are approachable, friendly, and committed to ensuring a supportive living experience. Additionally, many have expressed satisfaction with the cleanliness and maintenance of the facility, making it an inviting place for seniors.

Despite its strengths, several reviews illustrate significant concerns regarding communication from management. Instances of poor communication include families not being informed during Covid-19 isolation periods when the entire facility underwent lockdowns due to outbreaks. Furthermore, there was no notification regarding critical issues like the loss of hot water for four days—an essential service in an assisted living facility—and management changes have left some residents feeling unsettled about continuity in care. This lack of effective communication has been particularly troubling for families who wish to remain informed about their loved ones' well-being.

While most reviews commend the friendliness and competence of the staff, some mention occasional lapses in care or oversight that can negatively affect residents’ experiences. There have been complaints about delays in communication concerning health updates or changes in status; for instance, some families were unaware when their relatives contracted Covid-19. Although many parents enjoy their time at The Havens and partake in social gatherings, others have reported that scheduled activities sometimes do not occur as planned, leading to disappointment among residents seeking engagement.

Food quality is another area where opinions diverge significantly: while some reviewers praise meal offerings as satisfactory or even delicious, others criticize it as fair or mediocre. Complaints range from cold food served on carts in memory care units to slow service in the dining room affecting overall dining experiences. Though one resident’s interpretation reflects positively on meal preparation with plenty of options available each day, contrasting reviews depict frustrations related to portion sizes on certain occasions when items run out.

The overall sentiment toward recreational activities remains mixed; while many affirm that The Havens offers numerous opportunities for engagement and entertainment—including themed events like Halloween parties—others indicate that recent months experienced a noticeable decline in available activities. Some family members feel limited participation from residents suggests either a lack of interest or inadequate program offerings led by staff.

Nevertheless, The Havens at Antelope Valley stands out as a viable choice among assisted living facilities based on various reviews highlighting its caring atmosphere and welcoming environment. Many family members feel reassured seeing their loved ones thrive within this community-centric setting filled with warmth and friendship amongst residents themselves. It is important for prospective families considering assistance services to weigh both positive attributes alongside documented areas needing improvement so they can make informed decisions about future placements—particularly those seeking consistency in communications from management along with assurances regarding quality care standards upheld across all aspects of daily life within these communities.

This area of Lancaster, California, offers a convenient and accessible location for senior living. With several pharmacies nearby such as Kaiser Pharmacy, CVS Pharmacy, and Walgreens, residents have easy access to medication and healthcare services. In addition, there are multiple hospitals in the vicinity including San Marino In The Desert and Palmdale Regional Medical Center for any medical emergencies. A variety of physicians and healthcare facilities are also situated close by, ensuring that residents have options for quality medical care. For dining options, popular restaurants like El Pollo Loco and McDonald's are within walking distance. Nearby parks like Forrest E. Hull Park provide opportunities for outdoor recreation and relaxation. Places of worship such as Grace Chapel are available for spiritual needs. Overall, this area offers a well-rounded environment with essential amenities for seniors considering a comfortable living arrangement in Lancaster.

Pharmacies

• Kaiser Pharmacy (0.1 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (1.6 miles)
• Wecare Pharmacy (1.7 miles)
• iLab Pharmacy (1.8 miles)

Hospitals

• Kaiser Pharmacy (0.2 miles)
• San Marino In The Desert (0.5 miles)
• Palmdale Regional Me (1.1 miles)
• Kaiser Permanente Hospital (1.3 miles)
• A V Medical Office Building (1.5 miles)
• Antelope Valley Hospital Auxiliary (1.5 miles)

Physicians

• Soha W Kolta M.D. | Kaiser Permanente (0.2 miles)
• Advanced Imaging Ctr (0.8 miles)
• Hearusa (0.8 miles)
• John K Schofield, DO (0.9 miles)
• A V Eye Care (0.9 miles)
• AV Cardiology (0.9 miles)
• Ernest Medical Corporation (1.1 miles)

Restaurants

• El Pollo Loco (0.6 miles)
• Hawaiian BBQ (0.6 miles)
• McDonald's (0.7 miles)
• Marie Callendar's Restaurant & Bakery (0.7 miles)
• Farmer Boys (0.7 miles)
• Don Cuco Mexican Restaurant (0.8 miles)
• Denny's (0.8 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2.7 miles)

Parks

• Forrest E. Hull Park (1.8 miles)
• Antelope Valley California Poppy Reserve (2.3 miles)
• Lancaster City Park (2.4 miles)

Places of Worship

• Grace Chapel (1.9 miles)