20181 Crown Reef Lane, Huntington Beach, CA 92646
For more information about senior living options: (844) 490-3973
The experiences described paint a stark and troubling picture of this care facility, one that leaves little room for praise and a great deal of disappointment. The reviewer began with the sincere intention of possibly giving the place a perfect rating, only to conclude that the promises made at the outset were not fulfilled in any meaningful way. What was expected to be compassionate, comprehensive care for a loved one instead unfolded as a sequence of unmet expectations and concerning gaps in service. The heart of the complaint centers on the performance and attitude of the so-called caregivers who were assigned to a resident: two women who were described not as true caregivers but primarily as food preparers and housekeepers. The reviewer emphasizes that these individuals offered almost no interaction with the residents and, when the family visited, their only responses were complaints rather than communication or comfort. The lack of engagement and warmth stands out as the defining deficit of the experience.
In a particularly painful admission, the reviewer notes that their father did not remain under this care for long - the family's observation is that he lasted only two days under the supervision of these caregivers. That brief window appears to have left a lasting impression about the quality of care and the everyday treatment the residents received. The emotional weight of those two days is conveyed through phrases that underline the disparity between what was promised and what was delivered. The absence of genuine care during such a critical period is, for this family, a decisive factor in their overall assessment.
The owner of the facility, Bahira, is acknowledged in the narrative as someone who did listen to the family's concerns. The reviewer expresses a cautious hope that Bahira might have used their feedback to drive change, indicating that there was at least some communication from the owner after the issues were raised. Yet, despite this attempted dialogue, the financial and administrative handling of the arrangement leaves the family with a sour lingering doubt. They spent more than ten thousand dollars for a two-day period of care and were left with no receipt when they asked for one months later. The lack of a formal, transparent accounting for such a substantial sum contributes to a broader sense of mistrust and dissatisfaction that colors the entire experience.
Another emotional detail in the account concerns the post-care communication. The family received a sympathy card from the hospice company involved in the father's end-of-life care, but there was no corresponding acknowledgment or communication from Bahira after the father's passing. This absence is presented as another data point in the sense that the relationship between the family and the facility did not extend into the period after loss, adding to the feeling of being abandoned or ignored at a vulnerable time.
The overall message to future families is a clear cautionary warning: seek care elsewhere. The reviewer urges others to evaluate more carefully where they entrust their loved ones, implying that the promises made at intake were not realized in practice. The emotional weight of the experience - caught between the high cost and the disappointing reality - drives the call to look for other options that might offer more genuine compassion and thorough, transparent care.
A second note from another part of the same review underscores the same concerns in a more urgent, emotive tone. The writer strongly advises against sending loved ones to this place, recounting a personal history of previously going there to care for a client and concluding that the facility is "very bad" and lacking compassion for anyone. The message is explicit and pointed: please find another place and do not go to this one. The accompanying emotive symbols - crying and pleading faces - underscore the emotional distress and the strong negative sentiment that underpins the critique.
Taken together, the two portions of feedback form a cohesive, albeit painful, narrative about expectations unmet, care that did not align with the family's needs, and a relationship between the family and the facility that fell short at a critical moment. The central threads are the perceived lack of compassionate, person-centered care; the troubling discrepancy between price and service; and the silence or nonresponsiveness after a loved one's death. For anyone considering this facility, the reviews urge a careful reevaluation of where and how care is provided, with a strong emphasis on ensuring transparent billing, clear caregiver duties, and genuine, ongoing communication with families throughout the entire arc of a loved one's care.
J.O.Y. Homecare in Huntington Beach, CA, is a board and care home that offers exceptional care services and amenities for seniors in need of assistance with daily living activities. The community provides a comfortable and fully furnished living environment with a dining room for communal meals and socializing. Residents can enjoy the beautiful garden and outdoor space for relaxation and recreation.
The dedicated staff at J.O.Y. Homecare offers housekeeping services to ensure a clean and tidy living environment for all residents. Move-in coordination is also provided to assist seniors seamlessly transition into their new home.
For added convenience, the community provides telephone and Wi-Fi/high-speed internet access so that residents can stay connected with loved ones or engage in online activities.
Care services at J.O.Y. Homecare include assistance with various activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that each resident receives the necessary medical attention. Special dietary restrictions, including diabetes diets, are accommodated in meal preparation and service.
Transportation arrangements are available for medical appointments, ensuring that seniors can easily access necessary healthcare outside the community. Additionally, there are several nearby pharmacies, restaurants, cafes, parks, theaters, and even a hospital in close proximity to meet residents' needs and provide opportunities for outings.
J.O.Y. Homecare aims to create a vibrant and engaging atmosphere by offering scheduled daily activities to keep residents active and socially connected within the community.
In summary, J.O.Y. Homecare in Huntington Beach offers all-encompassing care services while providing convenient amenities such as dining options, fully furnished accommodations, outdoor spaces, housekeeping services, move-in coordination assistance, telephone connectivity, high-speed internet access as well as transportation arrangements. With nearby amenities like parks, cafes, pharmacies alongside easy access to medical professionals' offices and hospitals; residents can enjoy a fulfilling lifestyle while receiving outstanding care at this assisted living community.
J.O.Y. Homecare is located at 20181 Crown Reef Lane, Huntington Beach, CA 92646 in Orange County, California
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