Oak Terrace

Pros

• Jonathan Soriano is consistently described as a hard-working, polite, and knowledgeable maintenance worker who fixes problems quickly.
• Yesenia Lopez is praised for her professionalism, courtesy, and proactive assistance with move-in and maintenance issues.
• The maintenance staff are responsive and effective, often replacing appliances and resolving leaks promptly.
• Oak Terrace Senior Apartments is depicted as a well-maintained, safe, and community-focused place to live.
• Residents commend the front office and management for being helpful and communicating effectively.
• The property's grounds, pool, and laundry facilities are frequently noted as clean and well-kept.
• Jonathan's patient and respectful approach is especially appreciated by elderly residents.

Cons

• The apartment has frequent maintenance issues, including no hot water, a malfunctioning kitchen sink, and a backed-up drain, which is troubling given the resident's work schedule.
• The reviewer reports seeing SWAT responses, drug activity, and other disturbances around the property.
• A neighbor is described as a drunk with various items left outside his unit, creating a disruptive environment.
• One reviewer states Oak Terrace would be five stars if homelessness and drug dealing were removed from the area.
• The reviews express safety concerns due to homeless individuals and drug dealing in the community.

Review

Relocating to Oak Terrace Apartments in November 2024 brought a mix of relief and frustration. On the practical side, the timing coincided with a string of maintenance issues that felt almost urgent: no hot water at times, a malfunctioning kitchen sink, and a backed?up drain. There was also a prior report about the bathroom hardware in the shower coming loose. For someone who works full?time and is away from home from 7 a.m. to 7 p.m., the pattern was particularly troubling. Even so, the resident notes that the apartment itself is quiet and well?kept, with the grounds nicely maintained, which helped soften the impact of those initial hiccups. The juxtaposition of a peaceful living environment with frequent service calls framed the overall experience in a nuanced way.

Safety and neighborhood concerns also surface in these reviews. While many residents praise the property's upkeep, several comments reflect worries about the surrounding area, including mentions of homeless activity and drug dealing, as well as a neighbor who is described as loud or disruptive. One resident even affirmed the value of having an alarm system as a practical safeguard, noting gratitude for the added layer of security in a community that otherwise feels calm and well?maintained. This paints a picture of a place that residents like for the living environment but feel is interwoven with external safety challenges that management and staff are expected to address.

On the administrative side, the transition to digital paperwork is highlighted positively. A number of residents credit the front office with making the move?in process smooth, particularly through the efforts of Yesenia, who is repeatedly described as professional, courteous, and helpful. Another staff member, Yessie Lopez, is singled out for going "all out" to assist - handling the digital paperwork and coordinating with maintenance to expedite replacements when appliances fail. The sentiment is that a lot of the friction that often accompanies a new move was mitigated by the office staff, who kept communication clear and responsive throughout the process.

Remodeling and improvements before and after moving in are also a recurring theme. One reviewer notes that it appeared the interiors had been remodeled prior to their arrival, with updated carpet, paint, and fixtures such as light switches and door hardware. That sense of refreshed interiors contributes to a perception of ongoing care and investment in the property. In addition to cosmetic updates, practical upgrades are mentioned in passing: a pool that is clean, laundry facilities with new machines, and an overall impression that the complex is "well maintained" now. The combination of cosmetic refreshes and functional upgrades helps to offset the earlier maintenance challenges by creating a more reliable and pleasant living space.

The maintenance team, and Jonathan Soriano in particular, consistently receives high praise across many reviews. Jonathan is described as knowledgeable in painting, plumbing, carpentry, and general home repair, with a demeanor that is "pleasant and professional." Multiple residents commend him for promptly addressing issues, including late?night emergencies, and for his willingness to handle small tasks that make a big difference in daily comfort. One reviewer calls him the "#1 great worker," another notes his ability to diagnose and fix various problems quickly and efficiently, and several testimonies emphasize his respectful treatment of elderly residents. The recurring sentiment is that Jonathan's presence is a key factor in transforming what could be frustrating maintenance experiences into manageable, well?handled service calls.

Yesenia and Yessenia (with slight spelling variations across entries) are repeatedly highlighted as essential, positive forces in the front office and move?in experience. Yesenia is described as the primary point of contact who keeps clients informed and assisted, while Yessenia is praised for guiding new residents through the move?in process and maintaining proactive, patient communication. Beyond administrative help, several reviewers mention Yesenia's willingness to go the extra mile in answering questions, providing maps, and locating services for clients. The consistent thread is that competent office support and thorough in?person attention help residents feel seen, heard, and taken care of as they settle into a senior community.

Taken together, the reviews present Oak Terrace Senior Apartments as a community with strong positive attributes - peaceful surroundings, well?kept grounds, practical safety features, and a responsive maintenance team - alongside ongoing challenges that come with aging infrastructure and external neighborhood dynamics. The maintenance staff, especially Jonathan Soriano, emerges as a standout asset, delivering skillful, respectful, and prompt service that frequently turns problematic situations into manageable ones. The front office staff, particularly Yesenia and Yessie Lopez, is portrayed as capable, courteous, and deeply involved in helping residents move in, adjust, and navigate day?to?day needs with empathy and efficiency.

For anyone weighing a move to Oak Terrace, the consensus seems to be that the community is a solid, safe, and comfortable place to live if you value a quiet environment, clean facilities, and a responsive team. The recent improvements and remodels reinforce the sense that the property is cared for and modernizing, even as residents acknowledge that external safety concerns in the surrounding area can be a factor beyond management's control. With a reliable alarm system, a notably proactive maintenance crew led by Jonathan Soriano, and a front office that genuinely supports residents' needs, Oak Terrace Senior Apartments stands out as a living space where many residents feel at home, confident that their essentials - quiet, cleanliness, and dependable service - are being prioritized.

Physicians

• David Perz MD (0.3 miles)
• Raja Manikanda MD (0.3 miles)
• Valley Endoscopy Center (0.4 miles)
• Ajeet Dr - Ajeet R Singhvi Singhvi MD (0.4 miles)
• Peoples Community Clinic (0.4 miles)
• Hemet Cardiac Medical Group (0.4 miles)
• Advanced Dermatology & Skin Cancer Specialists (0.4 miles)

Pharmacies

• Medicine World Pharmacy (0.3 miles)
• Inland Pharmacy (0.5 miles)
• Sail Drug. A Good Neighbor Pharmacy (0.5 miles)
• Murphy's Rexall Drug (0.5 miles)
• Sail Drug Center (0.6 miles)
• Walgreens (1 miles)
• Rite Aid (1.1 miles)

Hospitals

• Hemet Healthcare Surgicenter (0.4 miles)
• Loma Linda University Medical Center-Beaumont Asc (11.3 miles)

Restaurants

• Emilio's Restaurant (0.6 miles)
• Little Caesars Pizza (0.6 miles)
• Farmer Boys (1.3 miles)
• Burger King (1.7 miles)
• Chili's Grill & Bar (1.8 miles)
• McDonald's (1.9 miles)
• J & M Family Restaurant (2 miles)

Parks

• Valley Wide Regional Park (1.5 miles)
• Mary Henley Park (2.5 miles)
• Mcsweeny Park (4.5 miles)

Places of Worship

• San Jacinto Assembly Of God Church (2.2 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.3 miles)
• Sharetea (11.5 miles)
• Starbucks (11.6 miles)

Transportation

• Hemet-Ryan Airport (HMT) (3.8 miles)
• Hemet Model Masters Air Park Terminal (6 miles)

Theaters

• 2nd Street Cinema (11.5 miles)