Creekwood Apartments

Pros

• The complex offers many amenities and the staff are friendly.
• The apartments are nice and quiet.
• The unit is loved by the resident.
• The greenery is well maintained by management.
• The resident is conveniently close to everything they need.

Cons

• Management is completely unprofessional and the property is a horrible example of an apartment complex.
• Maintenance requests go undone for months after signing a lease.
• The manager has misplaced rent checks and tenants receive eviction notices despite visiting the office.
• They charged a resident $390 for a glaze job that wasn't done correctly by the prior tenant.
• Security is basically useless, with gates often stuck open and car break-ins occurring.
• The pool area is constantly trashed and tenants are frequently kicked out for minor noise.
• They double-charged utilities after move-out and refunds can take weeks or months.
• Pest control is inconsistent; cockroaches persist and maintenance requests are canceled without notice.
• The staff are rude, incompetent, and unresponsive, with maintenance and office communication failing.

Review

This collection of experiences paints a consistently negative picture of Creekwood, where residents repeatedly describe frustration, poor management, and a series of ongoing maintenance and safety issues that color every aspect of living there. Across the board, people complain that the appeal of the property - its location, the grounds, and some of the interior renovations - never offsets the persistent problems caused by unresponsive leadership and unreliable service. The recurring themes are straightforward: slow or nonexistent maintenance, opaque billing and refunds, and a management team that tenants feel is more focused on appearances than on resident well-being.

A central thread is the management's lack of professionalism and responsiveness. Numerous reviewers recount a pattern of missed communications, unavailable managers, and chaotic administrative practices. Several tenants report that managers are frequently not present in the office, that calls and emails go unanswered, and that even basic issues - like rent checks getting misplaced or eviction notices appearing without clear explanation - are mishandled or inconsistently processed. One reviewer describes feeling overwhelmed by anxiety when dealing with the management, while others note that the office staff appear indifferent or even rude when tenants try to raise concerns. The sense conveyed is that the leasing team is conductively detached from the cascading problems residents face, making it nearly impossible to get timely answers or action.

Maintenance and upkeep emerge as another dominant concern. Reviews detail requests that languish for months, cancellations with no notification, and an overall impression that maintenance is under-resourced and understaffed. Problems range from broken laundry machines and faulty renovations to more serious issues like leaking pipes, rusty infrastructure, and non-functional amenities. Some tenants report renovations marketed as "newly renovated" turning out substandard or incomplete, with loose outlet covers, miswired switches, and appliances that fail soon after moving in. The lack of reliable maintenance extends to security and common areas as well - gates jam, cameras are perpetually needed but few are in service, and even basic cleanliness and upkeep of hallways and lobbies are inconsistent.

Safety and security concerns pervade many accounts. Packages are repeatedly stolen, cars are vandalized or broken into, and residents describe feeling unsafe in the parking areas and surrounding streets. The so-called gated community sometimes feels illusory, with gates stuck open or security personnel present for only a brief window at night. The sense that management withdraws from responsibility during crises - whether it's a car break-in, a vandalized parking deck, or nuisance from noisy neighbors and aggressive residents - leaves many tenants feeling exposed and unsupported. In one particularly alarming narrative, a resident felt compelled to involve animal control and the police due to dangerous situations involving pets and misbehavior by other residents, underscoring the broader sense of neglect in addressing safety concerns.

Financial frustrations add another layer of grievance. Tenants describe unexpected charges, disputed utility calculations, and even misapplied fees that seem designed to extract more money without transparent justification. A recurring complaint is that refunds or hold deposits take far longer than promised - weeks or even a month longer than the stated timeline - creating a sense that money moves quickly in management's favor but not in the tenant's. There are reports of duplicate charges, a separate $250 monthly renewal fee, and poor communication around what residents are being billed for. The combination of unclear charges and inconsistent responses to billing inquiries fuels a perception that Creekwood prioritizes profit over predictable, fair financial practices.

Despite these pervasive complaints, some reviewers acknowledge glimmers of what could be redeeming features. A few note that the exterior grounds or certain amenities can be appealing, and that some staff members are friendly or efficient in limited interactions. One review praises "so many amenities" and positive maintenance of greenery in particular, and another mentions a friendly staff image during a potential residency phase. Yet even these positive remarks exist in a larger context of inconsistent service and ongoing conflict between residents and management, which dilutes any sense that these bright spots amount to a reliable, positive living experience.

In the end, the predominant sentiment is that Creekwood fails to deliver a stable, safe, and respectful living environment. The combination of unresponsiveness, recurrent maintenance failures, questionable renovations, and financial opacity leaves residents feeling unsupported and frustrated. While there are occasional notes of nice surroundings or cordial staff moments, they are overwhelmed by persistent problems that residents say persist for months or longer. For anyone considering moving in, the consensus across these voices is clear: proceed with caution, if at all, and expect a management dynamic that may not align with the comfort and security one would reasonably hope to find in a residential community.

This part of Hayward, California offers a wide range of healthcare options with several physicians offices, pharmacies, and hospitals in close proximity. There are multiple transportation options nearby including BART stations and the Oakland International Airport for easy travel. Residents can enjoy a variety of dining choices from fast food to more upscale restaurants, as well as cafes for coffee lovers. Nature enthusiasts will appreciate the nearby parks and outdoor spaces for leisurely strolls. Additionally, there are places of worship within the community for spiritual support and connection. Overall, this area provides convenient amenities and services that cater to senior living needs in a vibrant and diverse neighborhood.

Physicians

• Dr Mark Mandel M.D. - Optima Medical Assoc (0.4 miles)
• Kaiser Medical Offices (3.4 miles)
• Kaiser Permanente Pediatrics (3.4 miles)
• Reproductive Science Center (8.1 miles)
• Luxor Dental Prosthodontics & Implant Surgery (8.7 miles)
• Golden State Dermatology (9.4 miles)
• Foothill Optometric Group (9.4 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Safeway Pharmacy (1.1 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.9 miles)

Transportation

• Castro Valley BART Station (0.8 miles)
• South Hayward BART Station (3.5 miles)
• Union City BART Station (7.1 miles)
• Terminal 2 (7.5 miles)
• Southwest Airlines Ticket Counter (7.5 miles)
• JSX (7.5 miles)
• Oakland International Airport (OAK) (7.5 miles)

Restaurants

• McDonald's (0.9 miles)
• McDonald's (0.9 miles)
• Chipotle Mexican Grill (1.1 miles)
• McDonald's (1.7 miles)
• In-N-Out Burger (2.8 miles)
• Sonic Drive-In (4.9 miles)
• Top Hatters Kitchen & Bar (5.1 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (5.7 miles)
• Boba Bliss (8.2 miles)
• Panera Bread (8.5 miles)
• Philz Coffee (8.7 miles)
• Joe & The Juice (8.7 miles)

Hospitals

• Eden Medical Center (1.3 miles)
• Kaiser Permanente Post-Acute Care Center (1.6 miles)
• Kaiser Permanente San Leandro Labor & Delivery (4.9 miles)
• Washington Hospital Heliport (10.2 miles)

Parks

• Castro Valley Park and Community Center (2 miles)
• Bay Trees Park (2.1 miles)
• Lake Chabot Regional Park (2.6 miles)
• Parsons Park (2.6 miles)
• Eden Landing Ecological Reserve (4.5 miles)
• Chabot Park (4.5 miles)
• Beard Staging Area, Alameda Creek Regional Trail (6.8 miles)

Places of Worship

• First Baptist Church Of Castro Valley (2.1 miles)
• Bethel Presbyterian Church Of San Leandro (3.8 miles)
• Wat Buddhanusorn (8.3 miles)
• Bay Area Chinese Bible Church (9.2 miles)