Westmont of Fresno

Pros

• The staff at Westmont of Fresno is highly praised for their kindness and attentiveness towards residents and families alike.
• Residents are consistently reported as being well-groomed, active, and happy in the community.
• Many family members appreciate the cleanliness of the facility and the overall positive environment.
• The dietary staff receives compliments for their efforts, and the food is often described as delicious.
• Communication between staff and families has shown improvement over time, leading to a generally positive experience for many.
• Several residents have formed friendships and enjoy participating in activities organized by caring activity directors.
• Families feel that their loved ones are treated with respect and concern by the caregivers at Westmont.
• The accessibility of staff via text message has been noted as a great feature for communication.

Cons

• The memory care unit has long response times for residents needing assistance, leading to concerns about their safety.
• There are frequent complaints about strong odors of urine and dirty diapers in the facility.
• Staff members are perceived as not being adequately trained in managing patients with memory loss, resulting in poor care.
• Communication between family members and caregivers is inadequate, causing frustration for families relying on timely updates regarding their loved ones.
• Residents often receive cold or poorly prepared meals, leading to dissatisfaction with the dining experience.
• Housekeeping services are lacking, with reports of unclean living conditions and insufficient attention to patient hygiene.
• There is a high turnover rate among staff, resulting in inconsistencies in care and a lack of continuity for residents.
• Some residents have experienced neglect, such as being left unattended after falls or not receiving adequate pain management.
• Several families have expressed that the high costs do not align with the quality of care provided at the facility.
• Overall satisfaction with the facility has been low due to ongoing issues with staffing, communication, cleanliness, and quality of food services.

Review

The reviews for Westmont of Fresno present a mixed and nuanced perspective on the quality of care, communication, and overall experience within the facility. Many reviewers express appreciation for the professional demeanor of the staff and the positive atmosphere fostered among residents. The memory care unit is recognized for its commitment to providing a clean environment with happy, well-groomed residents who are engaged in various activities. Visitors often comment on their satisfaction with the level of care their loved ones receive when able to observe them during their visits.

Despite these positive sentiments, a significant number of families have voiced concerns regarding communication between caregivers and family members. One reviewer highlighted that while overall experiences have been largely positive, better communication is essential as cognitive decline progresses in loved ones. Families depend heavily on caregivers for relaying vital information to support their aging relatives effectively. This concern was echoed by others who felt that improving communication would greatly enhance family members' experience and peace of mind.

Food quality also emerged as a common theme among reviews, receiving considerable criticism. Several families noted that meals were frequently served cold or lacked seasoning, making mealtime an unpleasant experience for residents—particularly those with dietary restrictions or difficulties chewing more challenging foods. Although some mentioned that they could request food be warmed up before serving it to their loved ones, this should not be necessary in a facility catering primarily to elderly individuals.

Staffing issues contributed to unfavorable experiences for some residents. Instances were reported where residents experienced long wait times for assistance—some waiting over three hours after calling for help—and concerns about adequate attention from staff members during medical emergencies were raised as well. One review recounted multiple falls experienced by a resident who had to remain unattended for extended periods before receiving aid. Such situations highlight not only logistical challenges but also emotional strain on families worried about their loved ones' safety and well-being.

On the other hand, many reviews celebrated dedicated staff members who go above and beyond to support both residents and their families. The kindness shown by caregivers has been repeatedly praised, with one reviewer specifically commending activities staff who encourage participation among residents despite staffing changes that cause instability in caregiver familiarity. While it is clear that Westmont has passionate individuals working there, dissatisfaction regarding management changes suggests issues may exist at higher organizational levels impacting day-to-day operations.

While several reviewers would recommend Westmont due to its many strengths—like attentive staff members and engaging activities—they simultaneously underline critical areas needing improvement: communication clarity between caregivers and families, consistent food quality, attentiveness in medical response times, and stability among staff personnel. These factors play pivotal roles in shaping the living experience for residents; thus addressing these issues is essential not only for enhancing current conditions but also for maintaining trust with prospective families seeking quality memory care solutions at Westmont of Fresno.

In conclusion, Westmont of Fresno serves as an exemplary model in terms of community spirit and resident happiness but faces evident challenges regarding consistency in care delivery across departments and effective communication strategies with family members. As facilities strive towards improving standards amidst ever-present industry challenges like staffing shortages and high operational demands, understanding these individual perspectives can foster meaningful changes—ensuring every resident receives the compassionate support they deserve within such communities focused on dignity, respect, and comfort.

This part of Fresno, California, offers a convenient and diverse range of amenities for seniors. With several physicians and pharmacies located within a short distance, access to healthcare services is readily available. The presence of Saint Agnes Medical Center and Kaiser Permanante ensures quality hospital care within close proximity. Additionally, there are various dining options nearby, including restaurants like Sal's Mexican Restaurant and Mimi's Cafe, as well as cafes such as J Pot Mini Hot Pot & Bar and Collect Coffee Bar for social outings. With parks like Woodward Park nearby for outdoor activities and theaters like Regal Edwards Fresno Screenx, 4Dx & Imax for entertainment options, seniors can enjoy a vibrant lifestyle in this neighborhood. Places of worship such as St Paul Newman Center and St Anthony of Padua cater to spiritual needs as well.

Physicians

• Lynch Michael W MD FACP DTM & H (0.3 miles)
• Saint Agnes Care Obstetrics & Gynecology (0.3 miles)
• Dermatology Surgical & Medical Associates (0.4 miles)
• Community Medical Providers Medical Group (0.4 miles)
• EYE-Q Vision Care - Fresno (0.4 miles)
• California Pain Consultants (0.5 miles)
• Abbas Mehdi : Mehdi Abbas MD (0.5 miles)

Pharmacies

• Immediate Care Pharmacy (0.6 miles)
• Save Mart Supermarkets (0.7 miles)
• Cedar Pharmacy & Medical Supplies (0.7 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Pharmatron (1.7 miles)
• Save Mart Supermarkets (1.9 miles)

Hospitals

• Saint Agnes Medical Center (0.6 miles)
• Kaiser Permanante (0.9 miles)
• Childrens Hospital Central California (1.5 miles)
• Sante Health Systems (1.6 miles)

Restaurants

• McDonald's (0.7 miles)
• Sal's Mexican Restaurant (1 miles)
• Heirloom Restaurant & Lounge (1.4 miles)
• Yard House (1.4 miles)
• Carl's Jr. (1.4 miles)
• Dave & Buster's (1.4 miles)
• Mimi's Cafe (1.4 miles)

Parks

• Woodward Park (0.8 miles)
• Woodward Park Dog Park (2 miles)
• Railroad Park (2.5 miles)

Theaters

• Regal Edwards Fresno Screenx, 4Dx & Imax (1.3 miles)
• Maya Cinemas Fresno 16 (2.7 miles)

Cafes

• J Pot Mini Hot Pot & Bar (1.3 miles)
• The Coffee Bean and Tea Leaf (1.4 miles)
• Collect Coffee Bar (2.8 miles)
• Dutch Bros Coffee (2.8 miles)

Places of Worship

• St Paul Newman Center (1.9 miles)
• St Anthony of Padua (2.4 miles)
• New Harvest Church (3 miles)