Valley Healthcare Center

4840 East Tulare Avenue, Fresno, CA 93727

For more information about senior living options: (844) 490-3973

4.1 from 11 reviews
5 stars
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4 stars
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Assisted Living Skilled Nursing Facility

Overall Review of Valley Healthcare Center

Pros

  • pro The facility is a great place with lovely people and attitudes.
  • pro The staff were dependable and supportive.
  • pro The staff were always very attentive and caring.
  • pro The building was clean and well organized.
  • pro The administrator and managers were quick to respond to and resolve questions and concerns.
  • pro The nurses and CNAs were caring and compassionate; the nursing leaders were warm and caring.
  • pro The husband received excellent care after being transferred from the VA Hospital for physical therapy.
  • pro The staff were wonderful and always happy, creating a very positive atmosphere.
  • pro The therapy department gave her the strength to return to independent living.
  • pro She enjoyed her stay and would highly recommend Valley Health Care Center to family and friends.

Cons

  • pro The facility is understaffed and appears to care more about money than patient care.
  • pro The care was described as despicable and life-threatening for their family member.
  • pro The director Charmain was described as very unprofessional, lying, and unwilling to own her words.
  • pro There was no contact information and staff seemed confused, leaving the family with little information.
  • pro A nurse reportedly said she was busy and did not assist when asked for help.
  • pro An elderly resident was found with dried feces down her leg, indicating neglect.
  • pro A family member noted a patient developing sepsis and pneumonia with a poor prognosis, suggesting inadequate care.

Review

In a stark juxtaposition of care experiences, the accounts describe Valley Health Care Center as a place where life-and-death moments can hinge on the attentiveness of the staff, and where the outcomes seem to rise and fall with the day and the person at the bedside. One family recounts a terrifying episode: a veteran father, placed there for care, became gravely ill to the point that a 911 call was necessary to rush him out when the writer arrived to find him unwell. The nurse on duty reportedly told them she was busy, and the gravity of the situation deepened when the doctor at CMCC diagnosed septic shock and pneumonia, with a grim prognosis that he might not survive the night. The same narrative touches a disturbing sight - a frail, elderly woman left with dried feces running down her leg - an image that haunts the writer and fuels a vehement warning not to send loved ones to a facility perceived as severely understaffed and financially oriented. This account reads as a warning and a testimony, driven by a personal vow to expose what they see as systemic neglect.

In sharp contrast, other voices paint Valley Health Care Center as a place of warmth, efficiency, and genuine care. A reviewer describes it as a great place with lovely people and positive attitudes, a setting they would even bring their own members to, to receive help and recovery. They emphasize the dependability of the caregivers during a difficult time, noting that staff were consistently supportive when help was needed. The sentiment is echoed by others who praise the overall environment: attentive and caring staff, a clean and well-organized building, and administration that is quick to respond to questions and concerns. For these observers, the experience at Valley Health Care Center represents reliable, patient-centered care that meets the expectations of families seeking support during vulnerable moments.

Further praise centers on specific departments and roles within the facility. Reviews highlight caring, compassionate nurses and certified nursing assistants, with nursing leaders described as warm and dedicated. The administration is depicted as responsive, and the facility as a whole is portrayed as clean and well-maintained. Several reviewers state that their experiences visiting the center - whether for short-term rehabilitation or post-acute care - were consistently positive, underscoring a sense of reassurance and trust in the staff's ability to deliver quality care. The sentiment is that Valley/Orchard Post-Acute can offer a strong, dependable experience, especially when families are navigating recovery and transitions.

Yet the narrative is not one-sided. A troubling account centers on a specific director, Charmain, described as unprofessional and dishonest - someone who allegedly lied to family members, lacked clear information, and failed to provide contact details when needed. The most jarring moment described involves a conversation in which the director allegedly claimed she was not dying as water was requested for a patient, only to have that patient die the following day. This account casts a long shadow over the facility's leadership and raises questions about accountability, communication, and the quality of care at the point of urgent request.

Even amid criticisms, there are voices of gratitude that emphasize excellence in care and a positive atmosphere. One account speaks of a husband benefiting from exceptional physical therapy after a transfer from the VA Hospital, praising the director, therapists, and staff for their consistent happiness and the uplifting environment they create. The reviewer even notes the quality of the meals, joking that the food is so good they'd wish for a menu of their own. This perspective frames the center as a place where supportive therapy and a cheerful staff culture can make a real difference in a patient's rehabilitation and outlook.

Another strong, heartfelt testament comes from a family describing their Nana's four-month stay following a heart attack. The nursing staff are praised as "simply amazing," with care that was unhurried, patient, and attentive. The therapy department is credited with helping restore independence, enabling her to return to living more independently. The reviewer's language conveys deep appreciation and a willingness to recommend the center to family and friends, suggesting that the care provided made a lasting, positive impact on their loved one's recovery and quality of life.

Finally, a family member describes their own father's admission as a standout experience, noting the best care they had seen so far. The staff are characterized as friendly and genuinely caring, with the center's willingness to accept and care for their father during a time when "no one else would" lending credibility to the claim of high-quality, committed care. This account closes on a note of admiration for the staff's dedication and the evident difference it made in their father's experience and outlook.

Taken together, these voices illustrate a facility capable of extraordinary, compassionate care as well as situations that reveal significant gaps in staffing, communication, and leadership. The stories emphasize the critical role of adequate staffing, attentive bedside care, and transparent, responsive administration in shaping the patient and family experience. They remind us that outcomes at a place like Valley Health Care Center are not monolithic but are shaped by individual staff members, the specific unit or department, and the day's circumstances. For families seeking care, the mosaic of experiences suggests the importance of thorough inquiry, direct conversations with caregivers, and careful observation of how a facility handles urgent needs, patient dignity, and the ongoing challenge of balancing compassionate care with operational realities.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Fresno Yosemite International (3 miles away) Fresno Yosemite International (3 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Valley Healthcare Center in Fresno, CA is a skilled nursing facility that provides comprehensive care services to its residents. The facility offers various amenities to ensure the comfort and convenience of its residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet. There is also a dining room where residents can enjoy their meals. For those who prefer cooking their own meals, there is a kitchenette available. Housekeeping services are provided to maintain cleanliness and tidiness.

Valley Healthcare Center offers 24-hour supervision to ensure the safety and well-being of its residents. Trained staff members are available to provide assistance with activities of daily living, such as bathing, dressing, and transfers. The facility coordinates with healthcare providers to ensure that all medical needs are met. Medication management is also provided to assist residents in taking their prescribed medications properly.

In terms of dining, Valley Healthcare Center accommodates special dietary restrictions, ensuring that all residents receive appropriate nutrition for their specific needs. Meal preparation and service are offered to provide delicious and balanced meals for the residents.

The assisted living community also focuses on promoting mental wellness among its residents through a dedicated program. Scheduled daily activities are planned to keep the residents engaged and entertained throughout the day.

Additionally, Valley Healthcare Center is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures easy access for residents to various services and amenities in the surrounding area.

Overall, Valley Healthcare Center provides a comfortable and supportive environment where residents can receive high-quality care while enjoying a range of amenities and nearby conveniences.

Nearby Places of Interest

Restaurants

  • Los Panchos Mexican Restaurant (0.5 miles)
  • Panda Express (1 miles)
  • Taco Bell (1.6 miles)
  • McDonald's (1.6 miles)
  • KFC (1.6 miles)
  • Carl's Jr. (1.6 miles)
  • Burger King (2 miles)

Pharmacies

  • Medicine Shoppe (0.9 miles)
  • Walgreens (1.9 miles)
  • Rite Aid (2 miles)
  • Rite Aid (2.7 miles)
  • Buker & Colson Medicine Chest (2.8 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (3.3 miles)

Physicians

  • Robert Julian (1.1 miles)
  • Internal Medicine, Fresno Community (2.7 miles)
  • Dominic Dizon MD (2.7 miles)
  • Community Regional Surgical Services (2.7 miles)
  • Internal Medicine Clinic (2.7 miles)
  • Omni Women's Health (2.8 miles)
  • Bautista Medical Group (3 miles)

Places of Worship

  • Butler Pentecostal Church Of God (1.9 miles)
  • Free Grace Church (3.2 miles)
  • St Paul's United Methodist Church (3.4 miles)
  • First Church Of God (3.8 miles)
  • St Paul Newman Center (5.3 miles)

Transportation

  • Fresno Yosemite International Airport, Cell Phone Waiting Area (2 miles)
  • Baggage Claim (2 miles)
  • Fresno Yosemite International Airport (FAT) (2.1 miles)

Cafes

  • Donut Hole (2.5 miles)
  • Kuppa Joy Coffee House (4.2 miles)
  • Collect Coffee Bar (4.8 miles)
  • Panera Bread (5.1 miles)
  • Kuppa Joy Coffee House (5.9 miles)

Hospitals

  • Fresno Comm Hosp-Cardiology (2.7 miles)
  • Neuroscience Institute at Community Regional Medical Center (2.7 miles)
  • VA Central California Health Care System (3.3 miles)
  • Va Hospital (3.3 miles)

Parks

  • Green Park (3.3 miles)
  • Melody Park (3.8 miles)

Theaters

  • Regal Manchester - Fresno (3.9 miles)
  • Maya Cinemas Fresno 16 (4.8 miles)

Frequently Asked Questions

Where is Valley Healthcare Center?

Nearby Communities

Assisted Living in Nearby Cities

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