Broadstone Residential Facility in Folsom, CA

Pros

• Victor and Carlos are the best on the maintenance team, consistently going above and beyond to take care of residents.
• The maintenance staff are fantastic, friendly, and quick to respond.
• Lexi, Desire, and the maintenance team are exceptional in helping residents and solving problems.
• Mariam is a fantastic leasing consultant, knowledgeable, friendly, and makes residents feel welcome.
• Dave, the facilities manager, is always helpful and ready to fix or replace things with a positive attitude.
• The kitchen appliances, washer and dryer, and countertops are top-notch.
• The amenities are great, including well-kept dog parks and a 24-hour gym.
• The pool and gym are amazing and well kept.
• The clubhouse and pool area are absolutely stunning.
• The location is ideal, close to shops, restaurants, and freeway access.
• The staff handle deposits honestly and refunds are returned when moving out.
• The neighborhood is peaceful and quiet at night.

Cons

• The management was consistently lackluster when residents needed help or had questions, with inconsistent explanations of fees.
• There were numerous tacked-on fees and a mandatory valet trash program.
• Residents were charged electricity at similar rates to a larger home despite solar credits.
• There were major mail and delivery issues, including theft, with deliveries often redirected to pickup spots.
• Outside lights were so bright that blackout curtains were necessary to sleep.
• The bedrooms were tiny and the build quality was poor, with cabinets made from synthetic wood or particle board.
• The pool was closed for weeks in the summer due to pump problems, with no timely updates.
• The gate and mailroom locks were frequently broken, compromising security.

Review

Broadstone Villas in Folsom is best suited for residents who want a polished, modern living environment with strong on-site maintenance support and upscale finishes, and who value a townhome-style feel and in-unit conveniences. The units routinely showcase high-end kitchen appliances, premium countertops, and reliable washers and dryers, while amenities like a 24-hour gym, well-kept dog parks, and inviting common spaces enhance daily living. The maintenance team earns consistent praise for reliability and courtesy, with individual workers noted for going above and beyond. For households that prize a peaceful, well-maintained setting and attentive hands-on service, Broadstone Villas delivers on the essential care front.

That said, prospective tenants should be aware that costs and responses do not always align with the premium surface. Multiple reviewers flag a hefty layer of add-on charges and opaque fee explanations, including forced valet trash and sizable hikes in basic trash costs. Energy bills, despite a smaller footprint, were described as high, eroding the perceived value. Management quality varies in perception: some residents report difficulty getting clear answers or timely help, while others encounter rude or unresponsive interactions. Additional irritants include mail theft concerns and recurring issues with gates and mailroom locks, which complicate everyday routines and undermine the sense of security.

The strong points do offset some drawbacks where it counts. The interior finish quality - kitchens, countertops, and laundry setups - receives frequent praise, underscoring a premium feel that enhances daily comfort. Maintenance responsiveness is a standout feature, with crews known to address issues quickly and maintain a friendly, professional demeanor. The overall property ambiance is conducive to calm living, and residents often describe quiet nighttime surroundings and respectful neighbors. Leasing staff, especially individuals like Mariam, Susana, and Lexie, are repeatedly cited for going the extra mile, easing the move-in process, and sustaining positive resident relationships over time.

Residents also note practical advantages that complement the premium aesthetic. The presence of the townhome option with private garages remains a draw for families seeking separation between living and parking, while the community's location offers convenient access to shopping, dining, and major routes. The property's security and amenities - once operating smoothly - contribute to a lifestyle that can feel upscale and convenient. Positive experiences with maintenance leadership, such as reliable intervention from Dave when needs arise, reinforce the sense that dependable support is available when problems surface. In short, the environment is purpose-built for ease, comfort, and sociable, well-managed shared spaces when the office and maintenance teams are in sync.

Yet the drawbacks carry persistent weight. Core issues center on inconsistent management responsiveness, difficulty in obtaining timely follow-ups, and in some cases, dismissive or unhelpful staff interactions. Repeated reports describe missing packages, unlocked locker rooms, and gate or lock problems that degrade daily security and efficiency. Physical design concerns surface as well: compact bedrooms, thin walls, and materials that some residents deem less durable. External illumination can be overly bright at night, disrupting sleep, and occasional outages or pool closures leave amenities unavailable when warmth and leisure time demand them most. Taken together, these operational gaps can erode the premium advantage for buyers who prize reliability.

The practical verdict rests on priorities. If the aim is to secure a stylish, amenity-rich living experience with responsive maintenance and a supportive staff who can make moving and daily living smoother, Broadstone Villas is a strong fit - provided one accepts the possibility of fluctuating management responsiveness and a fee structure that isn't always transparent. For households where predictable costs, consistently proactive management, and uninterrupted access to everything from the pool to the mailroom are non-negotiable, exploring alternatives is prudent. Prospective renters should demand a clear, written breakdown of all charges, confirm gate and mailroom reliability, and seek current resident feedback on issue-resolution timelines before committing. In the right circumstances, Broadstone Villas can offer a comfortable, rewarding living experience that pairs upscale design with dependable maintenance.

This part of Folsom, California, offers a convenient and diverse range of amenities that cater to seniors looking for a comfortable and active lifestyle. With several reputable physicians and pharmacies located within close proximity, residents have easy access to healthcare services. Nearby places of worship provide spiritual support, while a variety of restaurants offer delicious dining options. The presence of hospitals ensures quality medical care in case of emergencies. For leisure and recreation, there are cafes where seniors can socialize, theaters for entertainment, and parks for outdoor activities. Overall, this area provides a well-rounded environment for seniors seeking a vibrant community to call home.

Physicians

• Hendrickson & Hunt Pain Management (0.6 miles)
• Folsom Family Medicine / Sutter Medical Group (0.6 miles)
• Folsom Oral Surgery And Implant Center (0.7 miles)
• Fosic (0.7 miles)
• Sambajon, Voltaire - Sambajon Voltaire, DDS MD (0.9 miles)
• Kaufman Plastic Surgery (0.9 miles)
• Daniel J Cooper (1 miles)

Pharmacies

• Walgreens (0.6 miles)
• Biosrx (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• Rite Aid (1.8 miles)
• Walgreens (3.7 miles)

Places of Worship

• Lakeside Church (0.7 miles)
• The Block At Lakeside Church (0.8 miles)
• Holy Trinity Parish (6.6 miles)
• St Mel's Catholic Church (7.2 miles)

Restaurants

• Chick-Fil-A (0.8 miles)
• Visconti's Ristorante (0.8 miles)
• Zocalo (0.9 miles)
• McDonald's (0.9 miles)
• BJ's Restaurant & Brewhouse (0.9 miles)
• Iron Horse Tavern (1.1 miles)
• Handel’s Homemade Ice Cream (1.2 miles)

Hospitals

• Kaiser Permanente (0.8 miles)
• Mercy Hospital of Folsom (1.1 miles)
• Kaiser Permanente ASU (1.2 miles)

Cafes

• T4 Tea For U (0.8 miles)
• Temple Coffee Roasters (1.1 miles)
• Starbucks (1.5 miles)
• Dutch Bros Coffee (1.9 miles)
• Sociology Coffee Bar (2.6 miles)
• Selland's Market Cafe (4.1 miles)
• Starbucks (4.8 miles)

Theaters

• Palladio 16 Cinemas (1.2 miles)
• Folsom Century Theaters (2.9 miles)
• Regal El Dorado Hills & Imax (4.2 miles)

Parks

• Handy Family Park (1.4 miles)
• Castle Park (1.5 miles)
• Granite Park (2.4 miles)
• Econome Family Park (2.5 miles)
• Negro Bar State Park (3.1 miles)
• Kalithea Park (3.3 miles)
• Nimbus Flat (4.2 miles)