Broadstone Residential Facility

Pros

• Victor and Carlos are the best on the maintenance team.
• The maintenance staff are fantastic and friendly.
• Mariam is knowledgeable, friendly, and provides excellent customer service.
• Dave, the facilities manager, is consistently helpful and genuinely cares about residents' needs.
• Lexi locates misdelivered packages and goes the extra mile to help residents.
• The kitchen appliances and washer/dryer are fantastic.
• The dog parks are well kept and convenient.
• The pool and gym are amazing and well kept.

Cons

• The management was consistently lackluster when residents needed help or had questions.
• They couldn't get anyone to explain the random fees, and staff gave inconsistent responses.
• There were numerous tacked-on fees and forced valet trash.
• Solar credits were minimal while electricity costs remained high.
• The pool and outdoor areas were crowded with children in the summer.
• The bedrooms were tiny.
• Build quality was poor, with cabinets made from synthetic wood or particle board.
• Major mail and delivery issues, including theft; deliveries ended up at pickup spots.
• The outdoor lights were extremely bright, making it hard to sleep without blackout curtains.
• The gate is almost always broken and the gate key was lost for months and not replaced.
• The office staff were unresponsive and rude; they rarely answered calls or emails.
• The pool was closed for weeks in summer with no updates and complaints about neighbors were ignored.
• The property is poorly managed and not worth the price; better to rent elsewhere.
• Information about unit availability kept changing, causing confusion.

Review

Broadstone Villas presents itself as a stylish, modern community with appealing amenities, a convenient location, and a reputation for friendly, hands-on maintenance support. Many residents attest that the aesthetics are solid, the units feel fresh, and the neighborhood is generally tranquil. The complex is praised for its well-kept dog parks, appealing countertops, and high-quality kitchen appliances and in-unit washers and dryers. For some, these features - paired with a 24-hour gym and a good array of community spaces - make Broadstone Villas a standout choice in the area.

A steady thread of positive experiences runs through the maintenance side of the operation. Victor and Carlos, in particular, are repeatedly singled out for going above and beyond, handling tasks with efficiency and a friendly demeanor. The maintenance team is described as fantastic, consistently responsive, and a relief when issues arise. Other staffers earn praise as well: Lexi is lauded for going the extra mile to recover a misplaced package, Desire and Mariam are noted for their helpfulness and knowledge during tours and ongoing resident interactions, and Dave, the facilities manager, is remembered for his genuine willingness to help and fix problems with a positive attitude. Payton from the maintenance crew is also credited for practical kindness, such as helping a resident with heavy boxes. Taken together, these personal stories paint a picture of a team that can be exceptional when engaged directly with residents.

Yet the overall experience isn't uniformly rosy. A recurring critique centers on management - particularly the responsiveness and clarity of communication. Several reviews describe a lackluster experience when residents seek help or have questions, with difficulty obtaining clear explanations of the numerous fees and frequent mixed messages from different staff members. The building's financial model is called out for its "crazy fees," including numerous add-ons and a forced valet trash program, with some residents asserting that the actual energy bills did not reflect the promised solar savings. In addition, some residents report a sense that upper management is out of reach or slow to respond, and a broader sentiment that the on-site team struggles to address ongoing concerns in a timely or satisfactory manner.

Other tangible irritants accumulate into a broader critique of day-to-day living. The property's physical build quality is described as less durable than expected, with cabinets and fixtures that feel akin to Ikea-quality materials and even bathtubs described as child-sized. The bedrooms are noted as small, and some residents point to "paper-thin" walls that amplify sounds from neighbors. The community's exterior elements aren't perfect either: there are frequent issues with outside lighting being overly bright, gates that are often broken, and the mail room or gate access systems that aren't reliably secure or functional. The pool and spa are sometimes out of service, with maintenance problems like a malfunctioning pump and an occasional lack of timely updates on when facilities will reopen. In some cases, mail and package theft or misdelivery further dampen the living experience, prompting residents to seek alternatives like pickup spots.

The review tapestry is not one-note, however. There are vivid anecdotes about excellent experiences with leasing staff (especially Mariam) and a sense of warmth from the broader community - neighbors are mostly quiet at night, and some residents speak highly of the overall neighborhood atmosphere. Some reviewers express genuine appreciation for the leasing process, noting that Mariam is knowledgeable, communicative, and capable of helping buyers and renters find the right unit. A few residents even describe a contrast with other properties managed by the same company: experiences there were smoother, more transparent, and faster, reinforcing the sense that the challenges at Broadstone Villas are more about local staffing and day-to-day management practices than the broader corporate operations.

Overall, Broadstone Villas emerges as a complex mix of strong positives and notable frustrations. On the bright side, residents frequently celebrate the quality of interiors, the effectiveness of the maintenance crew, and the strong amenities that make living there enjoyable for many. On the downside, they flag inconsistent management responsiveness, opaque and sometimes excessive-fee structures, ongoing operational hiccups (like gate and mail issues, and infrequent pool updates), and certain construction or design choices that feel less durable than expected. Several reviewers explicitly request more proactive engagement from regional management and wish for better loyalty incentives in light of rising renewal costs, acknowledging that the price point is high and the value hinges as much on who you interact with in the office as on what you get inside the unit.

If you're considering moving here, it's worth balancing the luminous pros - polished finishes, modern appliances, well-kept common spaces, and a maintenance team that can be extraordinarily responsive - with the cons that can significantly affect daily life: the fee structure, some management communication gaps, and ongoing facility maintenance issues that can disrupt routine use of shared spaces. For those who prize stellar on-site service and plan to lean on the maintenance team, Broadstone Villas can be a reliable, comfortable home. For others who prioritize seamless management communication, predictable costs, and consistently well-maintained grounds and facilities, it may be prudent to evaluate regional management alternatives or compare with other properties managed by the same company to ensure expectations align with the experience on the ground.

This part of Folsom, California, offers a convenient and diverse range of amenities that cater to seniors looking for a comfortable and active lifestyle. With several reputable physicians and pharmacies located within close proximity, residents have easy access to healthcare services. Nearby places of worship provide spiritual support, while a variety of restaurants offer delicious dining options. The presence of hospitals ensures quality medical care in case of emergencies. For leisure and recreation, there are cafes where seniors can socialize, theaters for entertainment, and parks for outdoor activities. Overall, this area provides a well-rounded environment for seniors seeking a vibrant community to call home.

Physicians

• Hendrickson & Hunt Pain Management (0.6 miles)
• Folsom Family Medicine / Sutter Medical Group (0.6 miles)
• Folsom Oral Surgery And Implant Center (0.7 miles)
• Fosic (0.7 miles)
• Sambajon, Voltaire - Sambajon Voltaire, DDS MD (0.9 miles)
• Kaufman Plastic Surgery (0.9 miles)
• Daniel J Cooper (1 miles)

Pharmacies

• Walgreens (0.6 miles)
• Biosrx (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• Rite Aid (1.8 miles)
• Walgreens (3.7 miles)

Places of Worship

• Lakeside Church (0.7 miles)
• The Block At Lakeside Church (0.8 miles)
• Holy Trinity Parish (6.6 miles)
• St Mel's Catholic Church (7.2 miles)

Restaurants

• Chick-Fil-A (0.8 miles)
• Visconti's Ristorante (0.8 miles)
• Zocalo (0.9 miles)
• McDonald's (0.9 miles)
• BJ's Restaurant & Brewhouse (0.9 miles)
• Iron Horse Tavern (1.1 miles)
• Handel’s Homemade Ice Cream (1.2 miles)

Hospitals

• Kaiser Permanente (0.8 miles)
• Mercy Hospital of Folsom (1.1 miles)
• Kaiser Permanente ASU (1.2 miles)

Cafes

• T4 Tea For U (0.8 miles)
• Temple Coffee Roasters (1.1 miles)
• Starbucks (1.5 miles)
• Dutch Bros Coffee (1.9 miles)
• Sociology Coffee Bar (2.6 miles)
• Selland's Market Cafe (4.1 miles)
• Starbucks (4.8 miles)

Theaters

• Palladio 16 Cinemas (1.2 miles)
• Folsom Century Theaters (2.9 miles)
• Regal El Dorado Hills & Imax (4.2 miles)

Parks

• Handy Family Park (1.4 miles)
• Castle Park (1.5 miles)
• Granite Park (2.4 miles)
• Econome Family Park (2.5 miles)
• Negro Bar State Park (3.1 miles)
• Kalithea Park (3.3 miles)
• Nimbus Flat (4.2 miles)