Advanced Care Facility in Citrus Heights, CA

Pros

• The staff are amazing, including the day and evening nurses and therapists, with Terri leading the facility.
• The building is awesome and has taken excellent care of residents.
• The facility is bright and clean, with warm, welcoming staff who helped residents regain their footing.
• Staff treat residents like family; PT/OT are excellent, and the case manager and administration consistently answer questions and go the extra mile.
• Ms. Terry is a caring, accessible leader who makes this a place worth considering for a loved one.
• The rehab team helped a patient regain mobility and return to daily routines; Claudio is especially appreciated.
• The therapy staff are dedicated and worked hard to prepare patients to return home, both cognitively and physically.
• The facility is praised as high quality, with professional medical staff and excellent customer service.

Cons

• They run a lean operation and are often understaffed.
• If one person is sick or on vacation, it becomes a nightmare until order is restored.
• The scheduling is schizophrenic at best.
• Management is disconnected from the floor.
• There is no communication from staff, no real rehabilitation, and the intake/records are inaccurate and not fixed after multiple attempts.
• A loved one arrived home in worse condition, unstable and with bedsores.
• Staff hurried to discharge, miscommunicating health status, leading to an ambulance within an hour of discharge.
• The facility disputed the severity of the situation and dismissed the discharge the next day.
• They do not listen and appear not to care about patient safety and well-being.
• They imply that unless you are on the HIPA list, your words carry zero credibility.
• Discharge planning does not take the patient's home environment seriously.

Review

Citrus Heights Post Acute Rehab Facility is best suited for families seeking a rehab-first post-acute experience where hands-on, compassionate care and a strong therapy program can drive meaningful recovery. It works best for seniors who need targeted PT/OT to regain mobility, balance, and independence, and for those who value a welcoming, family-like atmosphere and visible leadership on the floor. This is not the place for someone who prioritizes perfect administrative execution or flawless, uninterrupted staffing every shift; those requirements point to alternatives with more rigid operational controls and steadier daily coverage.

Those weighing alternatives should consider this facility if reliable staffing, crystal-clear communication, and meticulous discharge planning are non-negotiable. Several reviews flag lean staffing and periods when turnover or illness creates scheduling chaos. Discharge decisions can feel rushed or poorly coordinated, with vital health-status information sometimes not carried through to the next level of care. For families navigating complex medical needs, a provider with consistently proactive communication and rigorous, patient-centered discharge processes may be preferable to reduce the risk of unsafe transitions.

The strongest positives here are the rehab-focused strengths and the people delivering them. Therapists are a standout, with many patients reporting substantial functional gains and genuine progress under PT/OT. Nursing teams on shift, when engaged, are described as caring and capable, and the leadership described as accessible and personally invested in residents' well-being. The environment is frequently described as bright, clean, and warm, with staff who treat residents like family and welcome visits - elements that humanize care and comfort anxious families during recovery. These advantages can translate to real-world outcomes: regained walking ability, independent activities of daily living, and renewed confidence to return home.

Yet the same reviews that celebrate progress also expose meaningful gaps. Inconsistent staffing and perceived managerial distance from daily care can undermine the daily experience, especially when urgent needs arise or discharge planning is attempted. There are accounts of inaccurate intake or medical records and of health-status communications that fail to reflect a resident's true condition. Some families feel the facility's discharge processes deprioritize safety and fail to involve critical outside caregivers, which can leave a patient returning to an unsafe or unstable environment. These recurring concerns cannot be dismissed as rare frictions; they shape risk for anyone relying on a smooth handoff back home.

From a practical standpoint, the rehab program's strengths often determine whether the overall experience is worth the trade-offs. For goals centered on functional restoration and getting back to independence, Citrus Heights Post Acute can be life-changing, with families citing drivers back in daily routines, improved locomotion, and the ability to resume activities with confidence. For those needing long-term custodial care, or for residents with complex medical needs requiring highly reliable, consistently available oversight, several reviews suggest exploring other options. The facility's potential for exceptional outcomes sits alongside a pattern of administrative and staffing inconsistencies that can complicate longer stays.

Bottom line: this community serves well those who value a robust rehab ecosystem and a nurturing, homey atmosphere, where a committed therapy and nursing team can propel meaningful recovery. It is a compelling choice for families willing to actively engage with leadership, advocate for meticulous discharge planning, and verify staffing patterns during a stay. Prospective residents should schedule a candid, in-person review with Terri and the therapy leadership, press for a clear picture of daily staffing, and insist on a concrete, patient-centered discharge plan before committing. If reliability of communication and safety-conscious transitions are your highest bets, consider alternatives with a more uniform operational track record while preserving space for this facility's undeniable rehab strengths.

This part of Citrus Heights, California offers a convenient and diverse range of amenities for seniors. In terms of healthcare, there are several pharmacies within close proximity, as well as reputable physicians and hospitals nearby for medical care. There are also various cafes and restaurants for a quick bite to eat or socializing with friends. Additionally, the area has easy access to transportation options such as Amtrak for those who may not drive. For leisure and recreation, there are parks within a short distance for outdoor activities and several theaters for entertainment. Overall, this neighborhood provides a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a vibrant community to reside in.

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (1.2 miles)
• Walmart Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (2.2 miles)
• Dutch Bros Coffee (2.3 miles)
• Starbucks (2.5 miles)
• Starbucks (2.6 miles)
• Dutch Bros Coffee (3.9 miles)
• Starbucks (4.9 miles)

Physicians

• Mercy San Juan Hospital (1.8 miles)
• UC Davis Medical Group (2.4 miles)
• Mary Jammal MD (4.3 miles)
• Naveen Mishra (5 miles)
• Kaiser Permanente Department of Psychiatry (5.1 miles)
• Caparas Maria J MD - Kaiser Permanente Medical Group-Maria Caparas (5.1 miles)
• Sutter Medical Group (5.1 miles)

Theaters

• Century Theatre (1.8 miles)
• Regal Ua Olympus Pointe (5.1 miles)

Hospitals

• San Juan Surgery Center (1.9 miles)
• Kaiser Permanente Hospital (4.6 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (4.7 miles)
• Kaiser Permanente Labor and Delivery (4.8 miles)
• Walnut Whitney (5.1 miles)

Places of Worship

• SDA Ukrainian Church (2.1 miles)
• Crossroads Christian Fellowship Wesleyan Church (2.1 miles)
• St Mel's Catholic Church (3.5 miles)

Restaurants

• Raising Cane's Chicken Fingers (2.1 miles)
• McDonald's (2.3 miles)
• Wendy's (2.4 miles)
• El Tapatio (2.6 miles)
• Taco Bell (2.9 miles)
• Chick-Fil-A (3.5 miles)
• In-N-Out Burger (3.6 miles)

Transportation

• Roseville Amtrak (4 miles)

Parks

• Maidu Regional Park (4.1 miles)
• Sacramento Bar (4.6 miles)
• H. C. Elliott Park (4.6 miles)
• Harry Crabb Park (4.6 miles)
• Freedom Park (4.7 miles)
• Carmichael Park (4.7 miles)
• Sunrise Area American River Parkway (4.9 miles)