Advanced Care Facility

Pros

• The staff are supportive, nice, and caring, making families feel like part of a family.
• The building is awesome and residents receive excellent care.
• The facility is bright and clean, with warm, welcoming staff.
• The rehab team helps patients regain their abilities and independence.
• The staff treat residents like family.
• Terri is available to help families and residents and goes above and beyond.
• The rehab team, including Claudio, is motivated and highly caring.
• Residents recover well with the dedication of the therapy team.
• The CNAs and nurses provide attentive, compassionate care.
• Families would highly recommend Citrus Heights Post Acute for quality care and service.

Cons

• The facility runs very lean and is often understaffed.
• If one person is sick or on vacation, it becomes a nightmare until order is restored.
• Scheduling is farcical at best.
• Management is disconnected from the floor.
• There is no communication from staff and no real rehabilitation for patients.
• Records and intake are inaccurate and not fixed despite multiple attempts.
• A loved one arrived unstable and left the facility in worse condition, with giant bedsores.
• Staff hurried to discharge and miscommunicated the health status, leading to an ambulance within an hour of discharge.
• Discharge planning dismisses credible safety concerns about the environment a patient will be returning to.

Review

Citrus Heights Post Acute Rehab is a place that inspires distinctly mixed feelings. On one hand, it is described as bright, clean, and full of people who clearly care deeply about patients and their families. On the other hand, several reviewers point to chronic staffing gaps, chaotic scheduling, and decisions that feel more focused on expediency than on safety. Taken together, the experiences paint a portrait of a facility with real strengths in its care teams and a real need for stronger consistency in operations and communication.

Several reviews highlight how lean staffing and high turnover on occasion transform into real stress on the floor. When one person is sick or on vacation, the place can feel like it's ready to collapse, with scheduling described as "phscofrenic at best" and management "disconnected from the floor." A recurring concern is that with inadequate staffing, important tasks - like accurate intake, proper rehabilitation planning, and timely communication - slip through the cracks. One patient's family recounts a situation where a loved one was discharged in a worse condition, unstable and with large bedsores, and where the subsequent phone call to the facility was met with defensiveness rather than accountability.

Discharge planning emerges as another major point of contention for critics. Several reviewers feel that the team either dismisses or minimizes the risks associated with returning a patient to an unsafe or unprepared home environment. There is a sense that credible information about environmental hazards is ignored, and that staff don't inquire deeply into the home situation. The frustration is compounded by what some describe as gatekeeping around medical privacy (referencing HIPAA lists) and a perception that upper management is more interested in expediency than patient safety. These voices are especially pointed from people with direct professional insight into senior care, who describe it as derelict in its obligation to safeguard patients.

Despite these criticisms, many families and former patients tell a powerful counter-story about the humans who work there and the care they can provide. The day and evening nursing teams are frequently named with affection and gratitude: Kim, Heidi, Mandeep, Alma, Anglica, Nav, Angela, and others are celebrated for their attentiveness. The physical therapy team, including Sophia, and the dietitian Jaymee are cited as instrumental in recovery, sometimes turning what seemed like a plateau into genuine progress. Terri, the facility leader, is repeatedly described as caring and accessible - someone you can go to with problems, questions, or news about a loved one. In one vivid account, Terri is recommended as the person to see when issues arise, underscoring a sense that leadership can be involved and compassionate even amid challenging circumstances.

The facility's environment is another bright spot in many reviews. Families praise the building as awesome, bright, and clean, with daily room cleaning, hygiene kits, TVs, and even free Wi-Fi contributing to a sense of normalcy and comfort. Visitors are allowed until 8 pm in most cases, and several patients report feeling like the staff treated them as family members during their stay. The sense of a supportive community is reinforced by personal stories - one reviewer notes how staff helped during their mom's surgery and cancer journey, offering steady support even through bereavement. In these accounts, the staff's warmth and professional competence become the defining memory, sometimes outweighing the criticisms about processes and policies.

There are numerous testimonials that emphasize tangible outcomes and long-term benefits. Families recount loved ones returning to daily life with restored mobility or greater independence, crediting the rehab program and the dedicated clinicians who guided them through recovery. The praise often centers on specific recoveries - patients back to driving, back to walking, or back to participating in activities they enjoy. The sense of gratitude is palpable: "the staff are amazing," "the PT&OT department are very good," and "the progress was remarkable." Some reviewers express deep appreciation for the teamwork that helps patients navigate complicated medical journeys, including post-surgical rehab and ongoing therapy needs.

Taken as a whole, Citrus Heights Post Acute Rehab appears to be a place of dual realities. For every account of understaffing and difficult discharge decisions, there is an equally heartfelt story of compassionate nurses, skilled therapists, and a leadership team that makes patients feel seen and heard. The facility's strengths lie in its people - the clinicians, therapists, and front-office staff who treat residents with kindness and professionalism, and in the sense of community that families describe as one of the facility's core virtues. The challenges, as described by several reviewers, center on consistent staffing, reliable communication, and discharge planning that fully accounts for home environments and safety risks.

Ultimately, the experiences shared by families and former residents suggest a facility capable of outstanding care when the right team members are present and the lines of communication are strong. It is clear that many patients thrive here, thanks to dedicated therapists, attentive nurses, and a leadership approach that, at its best, feels familial and hands-on. Yet the cautions about staffing gaps, administrative responsiveness, and the need for more thorough discharge planning should not be overlooked. The service quality seems to hinge heavily on day-to-day staffing and leadership engagement, making it a place where strong, consistent teamwork can transform a challenging stay into a successful recovery, while lapses can turn a difficult stay into a troubling experience.

This part of Citrus Heights, California offers a convenient and diverse range of amenities for seniors. In terms of healthcare, there are several pharmacies within close proximity, as well as reputable physicians and hospitals nearby for medical care. There are also various cafes and restaurants for a quick bite to eat or socializing with friends. Additionally, the area has easy access to transportation options such as Amtrak for those who may not drive. For leisure and recreation, there are parks within a short distance for outdoor activities and several theaters for entertainment. Overall, this neighborhood provides a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a vibrant community to reside in.

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (1.2 miles)
• Walmart Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (2.2 miles)
• Dutch Bros Coffee (2.3 miles)
• Starbucks (2.5 miles)
• Starbucks (2.6 miles)
• Dutch Bros Coffee (3.9 miles)
• Starbucks (4.9 miles)

Physicians

• Mercy San Juan Hospital (1.8 miles)
• UC Davis Medical Group (2.4 miles)
• Mary Jammal MD (4.3 miles)
• Naveen Mishra (5 miles)
• Kaiser Permanente Department of Psychiatry (5.1 miles)
• Caparas Maria J MD - Kaiser Permanente Medical Group-Maria Caparas (5.1 miles)
• Sutter Medical Group (5.1 miles)

Theaters

• Century Theatre (1.8 miles)
• Regal Ua Olympus Pointe (5.1 miles)

Hospitals

• San Juan Surgery Center (1.9 miles)
• Kaiser Permanente Hospital (4.6 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (4.7 miles)
• Kaiser Permanente Labor and Delivery (4.8 miles)
• Walnut Whitney (5.1 miles)

Places of Worship

• SDA Ukrainian Church (2.1 miles)
• Crossroads Christian Fellowship Wesleyan Church (2.1 miles)
• St Mel's Catholic Church (3.5 miles)

Restaurants

• Raising Cane's Chicken Fingers (2.1 miles)
• McDonald's (2.3 miles)
• Wendy's (2.4 miles)
• El Tapatio (2.6 miles)
• Taco Bell (2.9 miles)
• Chick-Fil-A (3.5 miles)
• In-N-Out Burger (3.6 miles)

Transportation

• Roseville Amtrak (4 miles)

Parks

• Maidu Regional Park (4.1 miles)
• Sacramento Bar (4.6 miles)
• H. C. Elliott Park (4.6 miles)
• Harry Crabb Park (4.6 miles)
• Freedom Park (4.7 miles)
• Carmichael Park (4.7 miles)
• Sunrise Area American River Parkway (4.9 miles)