Advanced Care Facility in Citrus Heights, CA

Pros

• The staff are amazing, caring, and treat residents like family.
• The facility is bright, clean, and welcoming.
• The rehabilitation team delivers outstanding physical and occupational therapy.
• The staff go the extra mile to support residents and their families.
• Families feel supported by approachable administration and front-office staff.
• Residents make meaningful progress and often return home thanks to effective rehab.
• Terri, the facility’s leader, is highly regarded for personal attention and guidance.

Cons

• They describe Citrus Heights Post Acute as the worst health care facility ever to send a loved one.
• They call the facility the most incompetent organization they've experienced.
• They warn others not to place their loved ones there, citing rude staff and crude indifference to residents and visitors.
• They say the facility is old and nasty, with beds and furniture from the 80s and dirty, rusty food trays, and that it should be shut down.
• They claim residents are left in pain and without assistance due to understaffing, with a scheduling system described as farcical.
• They state management is disconnected from the floor and not listening, compromising patient safety and well-being.
• They accuse staff of miscommunicating health status and discharging patients too soon, sometimes resulting in ambulance calls or worse conditions at home.
• They criticize discharge planning as dismissive of safety concerns and failing to ensure safe return home.
• They note that the head person is rarely available, implying poor leadership accessibility.

Review

Citrus Heights Post Acute is best suited for families prioritizing an aggressive rehabilitation trajectory and a caregiver culture that often feels personal and hands-on. When a loved one needs intensive PT/OT to regain independence after surgery or a serious illness, this community can deliver if staffing is reliable and engagement remains high. The strongest draws are the therapy team’s commitment, a sense of family among many staff, and a building that feels clean, bright, and welcoming to visitors. In practice, those who hinge a successful recovery on daily progress, regular check-ins from therapists, and clinicians who will partner with families will find clear value here. The facility earns trust in moments when the care team demonstrates practical problem-solving, patient-specific pacing, and attention to the nuances of recovery that keep a person moving forward.

That said, families should explicitly consider alternatives if reliability and safety are paramount. Several reviews flag persistent concerns about staffing stability, communication gaps, and discharge planning that seems to miss critical environmental realities the patient will re-enter at home. For someone whose daily wellbeing hinges on consistent, predictable care, or who cannot be on-site frequently to advocate and clarify plans, this setting may prove risky. Additionally, those who require a consistently modern environment with up-to-date furnishings and meticulous record-keeping may want to compare options with stronger, more transparent management structures. In short, this community can excel for engaged families and goal-driven rehab, but it is not universally suited for all post-acute needs.

The strongest positives align with rapid, effective rehabilitation and a supportive, relational staff presence. Therapists here are repeatedly praised for tailoring programs, pushing patients toward meaningful gains, and delivering a recovery plan that actually translates into real mobility improvements. The nursing team, when present and attentive, treats residents with warmth and respect, and perhaps more importantly, the leadership and frontline staff who cultivate a “family” atmosphere can be a genuine asset for those who value continuity of care and frequent contact with the people who know their loved one best. Visitors often report clean rooms, accessible amenities, and a culture that emphasizes progress, reassurance, and personal attention. For families who can leverage these strengths, attentive therapists, practical discharge coaching, and a positive day-to-day environment, the upside is tangible and meaningful.

Yet the flip side in the review pool is too significant to ignore. Consistency gaps appear in staffing levels, scheduling, and the speed and quality of communication. Several accounts describe periods of understaffing and hurried care, with consequences that range from missed details to disquieting safety concerns. Discharge planning, a critical element for people returning home, is described as insufficiently attentive to the real-world risks a patient will face outside the facility, leaving families to bridge dangerous gaps on their own. There are vivid lamentations about old equipment, dated furnishings, and even environmental hazards that should have been resolved long before a patient is discharged. The most serious warnings revolve around miscommunication about health status and the risk of a patient leaving in a worse condition than when admitted, underscoring a core tension: excellent rehab potential versus fragile oversight.

How the pros offset or fail to offset the cons depends on the individual situation. For patients with straightforward rehabilitation goals and a family willing to stay deeply involved, the strong therapy program and the responsive, friendly staff can meaningfully move the needle toward independence. The personal touch from care leaders and the ability to access skilled clinicians who know the patient’s preferences can make a real difference in day-to-day motivation and adherence to therapy. However, when the risk tolerances shift toward long-term safety, complex medical needs, or high sensitivity to miscommunication, the cons begin to weigh heavily. In such cases, uneven staffing reliability, less-than-stellar discharge coordination, and concerns about the home-reentry environment can negate the rehab gains and create ongoing stress for families.

The practical takeaway is clear: undertake Citrus Heights Post Acute only with a plan. Before admitting, secure a candid, structured tour focusing on staffing patterns, daily schedule, and the exact discharge process. Insist on meeting the primary therapists and the discharge planner to understand how they approach risk assessment, home-modification needs, and follow-up care. Ask for recent staffing levels, nurse-to-patient ratios, and a concrete timeline for any pending safety improvements. If possible, request a trial period or a phased discharge plan that includes a home-visit from the therapy team and a clear line of communication with the case manager. For those who can maintain an active partnership with the facility, and who can consistently advocate for essential safeguards, Citrus Heights Post Acute can deliver meaningful recovery and a return to independence. For others, it is prudent to compare alternatives that emphasize steady staffing, transparent communication, and safer discharge practices, ensuring the decision aligns with long-term safety, reliability, and peace of mind.

This part of Citrus Heights, California offers a convenient and diverse range of amenities for seniors. In terms of healthcare, there are several pharmacies within close proximity, as well as reputable physicians and hospitals nearby for medical care. There are also various cafes and restaurants for a quick bite to eat or socializing with friends. Additionally, the area has easy access to transportation options such as Amtrak for those who may not drive. For leisure and recreation, there are parks within a short distance for outdoor activities and several theaters for entertainment. Overall, this neighborhood provides a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a vibrant community to reside in.

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (1.2 miles)
• Walmart Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (2.2 miles)
• Dutch Bros Coffee (2.3 miles)
• Starbucks (2.5 miles)
• Starbucks (2.6 miles)
• Dutch Bros Coffee (3.9 miles)
• Starbucks (4.9 miles)

Physicians

• Mercy San Juan Hospital (1.8 miles)
• UC Davis Medical Group (2.4 miles)
• Mary Jammal MD (4.3 miles)
• Naveen Mishra (5 miles)
• Kaiser Permanente Department of Psychiatry (5.1 miles)
• Caparas Maria J MD - Kaiser Permanente Medical Group-Maria Caparas (5.1 miles)
• Sutter Medical Group (5.1 miles)

Theaters

• Century Theatre (1.8 miles)
• Regal Ua Olympus Pointe (5.1 miles)

Hospitals

• San Juan Surgery Center (1.9 miles)
• Kaiser Permanente Hospital (4.6 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (4.7 miles)
• Kaiser Permanente Labor and Delivery (4.8 miles)
• Walnut Whitney (5.1 miles)

Places of Worship

• SDA Ukrainian Church (2.1 miles)
• Crossroads Christian Fellowship Wesleyan Church (2.1 miles)
• St Mel's Catholic Church (3.5 miles)

Restaurants

• Raising Cane's Chicken Fingers (2.1 miles)
• McDonald's (2.3 miles)
• Wendy's (2.4 miles)
• El Tapatio (2.6 miles)
• Taco Bell (2.9 miles)
• Chick-Fil-A (3.5 miles)
• In-N-Out Burger (3.6 miles)

Transportation

• Roseville Amtrak (4 miles)

Parks

• Maidu Regional Park (4.1 miles)
• Sacramento Bar (4.6 miles)
• H. C. Elliott Park (4.6 miles)
• Harry Crabb Park (4.6 miles)
• Freedom Park (4.7 miles)
• Carmichael Park (4.7 miles)
• Sunrise Area American River Parkway (4.9 miles)