Elder Care Haven
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2108 Trousdale Drive, Burlingame, CA 94010
For more information about senior living options: (844) 490-3973
Elder Care Haven offers competitive pricing for its services, particularly when compared to both San Mateo County and the broader California market. For semi-private rooms, Elder Care Haven charges $2,900 per month, significantly lower than the county's average of $3,830 and notably more affordable than the state average of $3,333. Similarly, in the private room category, Elder Care Haven's rate of $4,500 remains slightly above the San Mateo County average of $4,281 but is still more reasonable compared to California's overall average of $3,939. These figures suggest that Elder Care Haven not only provides tailored elder care solutions but also strives to maintain accessibility in an increasingly challenging financial landscape for families seeking such essential services.
| Floor plans | Elder Care Haven | San Mateo County | California |
|---|---|---|---|
| Semi-Private | $2,900 | $3,830 | $3,333 |
| Private | $4,500 | $4,281 | $3,939 |
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The staff at Burlingame Skilled Nursing is described as excellent and compassionate professionals. They are very helpful and treat families as part of the care team; nurses and CNAs are attentive. The staff are friendly, professional, and caring, creating a comfort zone for patients and families. The greeter is sincere and professional, and the facility is noted for being clean and welcoming. The staff are polite, helpful, and consistently provide high-quality care. The team is strong and very helpful, with staff who work hard to support residents. The staff are kind, loving, and professional, taking really good care of residents. Families report that their loved ones are well taken care of by Burlingame's staff. The facility is highly recommended by visitors who would tell others they wouldn't be disappointed. Burlingame is described as having very kind and helpful staff who are attentive and supportive.
The facility is described as horrible and not recommended for any family member. The staff are described as unprofessional, uncompassionate, and uneducated. A large language barrier is alleged to hinder communication with family members. Medications were not administered on time and some belongings were stolen. There was a covid outbreak that was not adequately controlled. Residents were left in soiled conditions for hours, indicating neglect. There are allegations of racial discrimination and preferential treatment of certain staff. The facility is outdated and poorly maintained, with unsafe equipment and odors. Chronic understaffing and high turnover among administrators and staff are reported. A reviewer claims a relative died due to gross negligence and suggests the facility should be shut down or investigated. Some reviewers allege inflated rates or possible insurance scams.A wide cross-section of people describe Burlingame Skilled Nursing as a place where genuine care and dedication can shine through, even on tough days. A large number of reviews highlight staff who are kind, patient, and professionally minded, with many families feeling that nurses and CNAs treat loved ones with real warmth. Several accounts emphasize that the team is attentive and accessible, with staff willing to listen and respond to feedback. In these stories, the facility sometimes feels like a true extension of the family, where regular check-ins, compassionate bedside manners, and steady, reassuring communication provide a sense of security for both patients and their relatives.
Several commenters praise the everyday environment and the people who work there. The greeter's professionalism and the facility's cleanliness stand out in multiple notes, with observers calling the staff "friendly," "helpful," and "very caring." Families from different visits describe staff members as committed and patient, noting that even when the place is busy, workers manage to maintain a welcoming and supportive atmosphere. The sense of community is echoed by individuals who say their loved ones are kept safe, and who feel that staff go the extra mile to provide comfort, stability, and a sense of belonging for patients and their families alike.
Yet alongside these positive voices, many reviews recount serious concerns about the level of care and the overall conditions at Burlingame. Some families report being frustrated by delays and inconsistencies in care, such as medications not being given on time or being missed altogether. There are alarming stories of rushed or insufficient responses to urgent needs, with patients left waiting or unattended for long stretches. Several reviewers describe an outdated or poorly maintained facility, including complaints about equipment, room setup, and general physical conditions that contribute to a perception of neglect or diminished quality of care.
Language barriers and communication challenges surface in a number of posts, with some families feeling that information is not conveyed clearly or promptly. Reports of lost or stolen belongings, and even accusations that sensitive items or medications were mishandled or misappropriated, appear in the narrative as well. A few reviews go further, alleging that staff behavior at times has been aggressive or unprofessional, and that some staff members may struggle to meet the diverse needs of residents with dignity and respect.
A subset of comments focus on systemic and managerial issues. Several reviewers mention high turnover, with references to multiple administrators in a short period and concerns about leadership alignment and accountability. One account points to a substantial monthly rate increase per bed, sparking questions about pricing and transparency in billing. The sentiment in these reviews is that staff morale and consistent policy application could be undermined by administrative churn and financial pressures, which in turn affects patient experience and continuity of care.
Not all stories are bleak, but a strident thread of caution runs through the most pointed critiques. Some families recount heartbreaking losses tied to the facility, including the death of a loved one after prolonged illness or complications that reviewers attribute to the level and timeliness of care. The severity of these claims - ranging from COVID outbreaks within the building to alleged delays in emergency response - leaves a lasting impression on readers, underscoring how deeply people care about the outcomes for their relatives and how strongly they advocate for improvements when trust has been compromised.
Overall, the experiences at Burlingame Skilled Nursing present a complex portrait. On one hand, many praise the staff for their compassion, attentiveness, and the sense of community they cultivate, especially for families who feel welcomed and involved in care decisions. On the other hand, a significant number of reviews raise serious concerns about safety, communication, and management, including concrete examples of medication issues, potential theft, facility upkeep, and the handling of medical emergencies. For anyone considering this facility, the stories collectively suggest a need for careful personal evaluation: visiting in person, asking pointed questions about medication administration and emergency protocols, reviewing current staffing levels, and verifying how the administration plans to address recurring complaints and reputational concerns before making a decision.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (2 miles away) Metropolitan Oakland International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elder Care Haven in Burlingame, CA is a warm and inviting board and care home that provides exceptional senior living services. Our community offers a range of amenities to ensure the comfort and convenience of our residents. The fully furnished rooms provide a cozy and homelike atmosphere, while the dining room serves delicious meals tailored to meet any special dietary restrictions.
At Elder Care Haven, we understand the importance of an active lifestyle, which is why we offer scheduled daily activities for our residents to enjoy. Our beautiful garden and outdoor space provide a serene setting for relaxation or socializing with fellow residents. Housekeeping services are provided to keep the living environment clean and tidy.
In addition to creating a comfortable living environment, we also offer comprehensive care services for our residents. Our highly-trained staff assists with activities of daily living such as bathing, dressing, and transfers, ensuring safety and comfort at all times. We work closely with healthcare providers to coordinate any medical needs or appointments, including transportation arrangements.
For those with specific dietary requirements or conditions such as diabetes, our staff is experienced in providing specialized care and diet plans to promote overall health and well-being. Medication management ensures that residents receive their medications on time and as prescribed.
Elder Care Haven is conveniently located near various amenities in the Burlingame area. With several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals nearby, our community offers easy access to local resources and services.
We take pride in providing personalized care in a compassionate environment at Elder Care Haven. Experience peace of mind knowing your loved one is well-cared for in our welcoming assisted living community.
This part of Burlingame, California, offers convenient access to essential amenities such as pharmacies, hospitals, transportation options, restaurants, cafes, parks, physicians' offices, theaters, and places of worship. With multiple pharmacies and hospitals within close proximity, residents can easily access healthcare services. The diverse dining options cater to various preferences, and nearby parks provide opportunities for outdoor recreation. Additionally, the presence of cafes and theaters offers entertainment options for leisure activities. For those seeking spiritual fulfillment, a place of worship is also located in the area. Overall, this neighborhood in Burlingame provides a well-rounded environment with all necessary services and facilities readily available for seniors looking for a comfortable living arrangement.
Elder Care Haven offers competitive pricing for its services, particularly when compared to both San Mateo County and the broader California market. For semi-private rooms, Elder Care Haven charges $2,900 per month, significantly lower than the county's average of $3,830 and notably more affordable than the state average of $3,333. Similarly, in the private room category, Elder Care Haven's rate of $4,500 remains slightly above the San Mateo County average of $4,281 but is still more reasonable compared to California's overall average of $3,939. These figures suggest that Elder Care Haven not only provides tailored elder care solutions but also strives to maintain accessibility in an increasingly challenging financial landscape for families seeking such essential services.
Elder Care Haven is located at 2108 Trousdale Drive, Burlingame, CA 94010 in San Mateo County, California
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