Better Living manor II

Pros

• The staff at Arbor Palms consistently go above and beyond to ensure a smooth intake and transition for residents and their families.
• The leadership team is professional, responsive, and genuinely cares about residents.
• The facility has great amenities and a caring, attentive staff.
• The team is focused on residents' happiness and well-being.
• Staff have moved residents to better rooms when openings occur.
• The facility is clean, cozy, and well kept.
• Laurie is wonderful to work with and helps with residents' care and comfort.
• Front desk staff are helpful and friendly.
• Administrators and nursing leadership are compassionate, knowledgeable, and always available.
• The medical staff and all staff are friendly and attentive.
• Arbor Palms is a beautiful community with a team that truly cares about residents.
• Jeffrey provides thoughtful service and listens to residents' needs.

Cons

• The new owners are greedy.
• Since the takeover, more than half the memory care residents have left.
• Rent jumped 50% to fund a staff raise, and has since more than doubled and continues to rise.
• Care is worse than before.
• They are using residents' money for renovations.
• Many staff have left, and corners are being cut to save money.
• The memory care unit smells all the time.
• The rec room's 24-inch TV is loud with commercials, scaring residents and staff.
• The food never looks good; it resembles old school lunches.
• There isn't enough staff, and residents wait for help after pressing the emergency button.

Review

Arbor Palms of Anaheim presents itself as a senior living community with a wide range of experiences reported by families and visitors. On the one hand, several reviews paint a picture of a warm, well-managed place where staff are engaged, the facility is clean and inviting, and residents feel cared for. On the other hand, a distinct set of experiences describe frustration with ownership changes, price increases, and concerns about safety and care quality. Taken together, the collection of voices suggests a community that some families feel is thriving in practice, while others feel it has drifted from what they expected during a difficult transition.

Several reviewers who have interacted with the facility since it passed into new ownership describe sharp changes that have left some families uneasy. They recount rent increases that have dramatically raised costs, with claims of a 50% jump in room rent to fund increases for staff and ongoing renovations. There are assertions that such financial moves have come at the expense of residents' comfort, with memory care and other services feeling less robust as staffing levels have reportedly declined. Some families describe a pervasive odor in the memory care unit and insist that money is being diverted toward renovations rather than improving resident care. In these accounts, residents and their loved ones note a sense of instability as prices rise and staff levels shrink, leading to concerns about whether the care quality truly meets prior standards.

Other reviews focus squarely on safety and day-to-day care. There are multiple claims of insufficient staffing, resulting in delayed responses to emergency buttons and concerns that residents may not receive timely assistance when needed. One account describes a resident who fell and did not recover, while another notes that a friend fell several times and waited a long time for help despite pressing an emergency button. These stories emphasize fears about monitoring, fall prevention, and the ability of the team to respond quickly in memory care and general care settings. The recurring theme in these recollections is that staffing levels and consistent supervision are crucial to residents' well-being, and when those elements feel lacking, families become understandably anxious.

Among the testimonies, a very different portrait emerges from other families and professional visitors who speak highly of Arbor Palms. Several reviewers praise the staff for their attentiveness, kindness, and proactive approach to resident care. They describe a smooth intake process, responsive leadership, and a sense that staff genuinely cares about each resident's happiness and well-being. Specific names appear repeatedly as markers of dependable support: Laurie, Jose, Yvonne, Maria, and Nancy Rodriguez are highlighted as people who go above and beyond in helping families navigate care needs, move-in logistics, and ongoing concerns. Comments from these residents and families emphasize a clean, cozy environment, good communication, and a positive atmosphere for residents to settle in and feel at ease.

Other testimonials recount meaningful, personal experiences that reinforce trust in Arbor Palms. Families express appreciation for the facility's dedicated nursing leadership, the availability of a dedicated director of nursing, and the overall sense that staff are invested in residents' comfort. They speak of proactive wellness checks, timely updates on injuries or changes in health status, and the feeling that the community supports a resident's individual preferences - whether that means accommodating a picky eater or helping a loved one adjust to life in memory care. A number of reviewers highlight the role of individual staff members who made a difference in their loved one's stay, from arranging better accommodations to facilitating a smoother transition during the move-in process.

There is also a note of practical, everyday reassurance in these accounts. Reviewers describe accessible safety features such as emergency pull buttons at the bedside and a pendant option, outside patio spaces for sun and fresh air, and a clean, well-kept environment that contributes to a sense of calm and normalcy. In some stories, families convey a sense of relief that their loved ones are in a place where staff know them, recognize their routines, and respond with care that respects their dignity. These narratives underscore how critical personal connections and reliable routines can be for residents, especially those navigating memory care needs.

Finally, the collection includes a candid, contrasting experience regarding the employment side of the community. One reviewer recounts a negative encounter with anticipatory outreach from Arbor Palms through Indeed, noting rude staff, persistent emails to apply, and a sense that the initial impression did not align with the patient or family experience. This reminder serves as a counterpoint to the positive care stories, illustrating that even within a single community, perceptions of professionalism and communication can vary depending on the point of view and the moment in time.

Taken together, the reviews present Arbor Palms of Anaheim as a place of contrasts: some families uphold it as a compassionate, well-managed home where residents thrive and staff are genuinely devoted to their well-being; others express concern about ownership changes, rising costs, and perceived declines in safety and consistency. For families considering Arbor Palms, these varied perspectives highlight the importance of due diligence - visiting the community, meeting the staff and leadership, asking pointed questions about pricing and care ratios, and observing how the team responds to concerns in real time. In this diverse tapestry of experiences, what remains clear is that the quality of life for a loved one at Arbor Palms is in large part shaped by the stability of staff, the clarity of communication, and the everyday attentiveness of the care team.

This area of Anaheim, California, offers a variety of amenities and services that cater to senior living. With multiple pharmacies in close proximity, easy access to parks for leisurely walks or outdoor activities, and a selection of restaurants and cafes for dining options, seniors can enjoy a vibrant lifestyle. The area also provides convenient transportation options, including Disneyland Monorail stations and car rental services. In case of emergencies, there are hospitals and physicians within a short distance. Additionally, places of worship offer spiritual support, and nearby theaters provide entertainment options for leisure time. Overall, this part of Anaheim provides a well-rounded environment for seniors looking to live comfortably with access to essential services and recreational opportunities.

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS/pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3 miles)

Parks

• Willow Park (1 miles)
• Faylane Park (1.3 miles)
• Steve Ambriz Memorial Park (5.6 miles)
• Central Park / La Palma Recreation & Community Services (5.8 miles)
• Mile Square Regional Park (6.4 miles)

Restaurants

• In-N-Out Burger (1.1 miles)
• Trader Sam's Enchanted Tiki Bar (1.2 miles)
• Raising Cane's Chicken Fingers (1.4 miles)
• Hungry Bear Restaurant (1.5 miles)
• Nubia Cafe (1.5 miles)
• Storytellers Cafe (1.5 miles)
• Oga's Cantina (1.6 miles)

Transportation

• Disneyland Monorail - Downtown Disney District Station (1.3 miles)
• DLRR New Orleans Station (1.5 miles)
• Drr Toontown Station (1.7 miles)
• Disneyland Monorail (1.8 miles)
• Drr Tomorrowland Station (1.8 miles)
• Hertz Rent A Car (2.3 miles)
• Artic (4.1 miles)

Cafes

• Starbucks (1.5 miles)
• New Orleans Square (1.5 miles)
• La Brea Bakery Express (1.6 miles)
• Jolly Holiday Bakery Cafe (1.6 miles)
• Hollywood Land (1.8 miles)
• Anaheim Packing District (2.5 miles)
• Starbucks (3 miles)

Hospitals

• Anaheim Regional Medical Center (2.6 miles)
• Kindred Hospital Westminster (4.3 miles)
• Choc (5.2 miles)

Physicians

• Kaiser Permanente, Euclid & Romneya (2.7 miles)
• The 200 Building (3.5 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (5.3 miles)
• St Jude Medical Center (5.9 miles)

Places of Worship

• Chinese Baptist Church (2.7 miles)
• Cottonwood Church (6 miles)

Theaters

• AMC Movie Theater (3.7 miles)
• AMC DINE-IN Fullerton 2 (3.8 miles)
• Century Theatres (4.4 miles)
• Century Huntington Beach And Xd (6 miles)