Ameriheart Care Home 2

Pros

• The staff are very friendly and go above and beyond for their patients.
• They accept elderly patients who aren't welcomed elsewhere.
• The care teams are outstanding, and the facility is very clean.
• The CNAs are pleasant to residents and quick to answer bed calls.
• Grace (the social services director) goes above and beyond with discharge arrangements.
• The rehab team is great, and the occupational therapist Seijin Lee is excellent.
• Anaheim Crest Nursing Center is a nice facility with excellent care and helpful staff; it's highly recommended.
• The admissions and marketing department makes the transition to a nursing home easy.
• The facility is warm, inviting, and feels like home, with a caring staff.

Cons

• The CNAs are a mess.
• The facility's staff management is poor.
• They do not respond promptly to emergency call buttons.
• Medications transferred to the facility disappeared.
• Wheelchairs are held together with gorilla tape, and restroom equipment is made of PVC pipe and tape.
• The front door is locked after 6pm with no night front desk, and nursing stations are often unresponsive or rude.
• The food looks mushy and is unsatisfactory.

Review

Anaheim Crest Nursing Center in Orange County emerges in these reviews as a place that can feel like home to many families, thanks to consistently praised staff, a clean and welcoming environment, and thoughtful support in the care and discharge processes. A number of reviewers describe experiences that were exceptionally positive: the team is described as friendly, attentive, and genuinely caring, with staff members who go above and beyond to support residents and their families. Several families highlight specific individuals - social workers, case managers, admissions staff, and therapy teams - who provided calm, thorough guidance and helped families navigate transitions with patience and professionalism. The facility is frequently cited as clean, well-organized, and comfortable, with residents treated in a compassionate, professional manner that many families found reassuring during difficult times.

In addition to general praise, several reviewers emphasize the facility's commitment to a broad, person-centered approach. The social services director, Grace, Jessica, and Pauline are mentioned by name for their helpfulness and dedication to discharge planning and admissions; the rehab team, including occupational and physical therapists, is described as knowledgeable and responsive. Positive comments frequently note the overall atmosphere as upbeat, with staff interacting with residents in a respectful, warm manner. Some reviewers see Anaheim Crest as especially well-suited for long-term care and for families who appreciate a structured, supportive environment that prioritizes clear communication and coordinated care across departments.

There is, however, a substantial amount of feedback that points to serious concerns and inconsistent experiences. A recurring theme among several reviews is that some staff members - particularly CNAs and nursing staff - can be slow to respond to calls, or inconsistent in following routines like bed and meal service. One guest describes a scenario in which an emergency call button was not answered promptly, and another mentions a lack of timely diaper changes and meal distribution. There are also complaints about communication gaps, such as not receiving information about a loved one's fall or accident, and frustration with front-desk responsiveness or gatekeeping of information. These accounts suggest that while the facility can be wonderful in one family's eyes, there are moments when responsiveness and reliability fall short.

Safety and care quality are additional concerns raised in the reviews. Some visitors report problems with medication management, including unclear handling of prescribed meds or medicines that seemed to disappear after transfer to the facility. Equipment quality is another point of contention in a few reviews, with references to wheelchairs secured with duct tape and restrooms that appear improvised or improvised plumbing materials described. There are even pointed notes about some days when the front entrance is locked after hours or staff behavior in the outer moments of care needs being less than ideal. In one particularly troubling account, a patient's belongings were reportedly stolen, underscoring a fear some families have about safeguarding personal items in the facility.

Despite these negative experiences, the majority of positive voices emphasize Anaheim Crest's strengths: a clean environment, roomy and comfortable rooms, a team that is generally described as friendly and professional, and a facility that is responsive to both medical and social needs. Several reviews highlight that the center is especially attentive to Korean-speaking residents and the local Korean community, noting that the facility has made efforts to tailor services and cuisine accordingly. Some even describe the dining and social environment as a notable strength, with meals and social dining areas that support a sense of community and belonging.

Overall, Anaheim Crest Nursing Center appears to be a facility that can deliver excellent, compassionate care when the care team is functioning smoothly. Families who praise the center point to the warmth and competence of staff, the effectiveness of discharge planning, and the facility's cleanliness and organization. On the other hand, there are clear warnings from other reviewers about inconsistent responsiveness, gaps in communication, and some safety and operational issues that can affect a resident's experience. For families considering this facility, the takeaway is to weigh the strong, people-centered care and welcoming environment against the reported experiences of delays, communication challenges, and occasional lapses in safety practices. Visiting in person, meeting the social work and nursing leadership, and asking pointed questions about call responsiveness, medication handling, and safety protocols can help align expectations with what Anaheim Crest can offer for a loved one.

This part of Anaheim, California offers a variety of amenities and services that would be beneficial for seniors looking for a comfortable and convenient living environment. With several parks within close proximity, including Faylane Park and Willow Park, residents have access to outdoor recreational activities. Nearby pharmacies such as CVS Pharmacy and Walgreens provide easy access to medication and healthcare needs. In terms of dining options, there are a range of restaurants and cafes available, catering to different tastes and preferences. The area also offers reliable transportation options through the Disneyland Monorail and Hertz Rent A Car for easy travel around the city. Additionally, there are hospitals like Kindred Hospital Westminster and Anaheim Regional Medical Center nearby for healthcare needs. Places of worship such as Chinese Baptist Church and Cottonwood Church offer spiritual support for residents. For entertainment, theaters like AMC Movie Theater and Century Theatres provide opportunities for cultural enrichment. Overall, this part of Anaheim provides a well-rounded community with various resources that can cater to the needs of seniors seeking a vibrant lifestyle in their later years.

Parks

• Faylane Park (0.9 miles)
• Willow Park (2.1 miles)
• Central Park / La Palma Recreation & Community Services (5.3 miles)
• Mile Square Regional Park (6 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.8 miles)

Restaurants

• In-N-Out Burger (1.6 miles)
• Lee's Sandwiches (2.2 miles)
• Trader Sam's Enchanted Tiki Bar (2.2 miles)
• Raising Cane's Chicken Fingers (2.4 miles)
• Nubia Cafe (2.4 miles)
• In-N-Out Burger (2.5 miles)
• Storytellers Cafe (2.5 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.5 miles)
• Starbucks (2.5 miles)
• New Orleans Square (2.6 miles)
• La Brea Bakery Express (2.6 miles)
• Jolly Holiday Bakery Cafe (2.7 miles)
• Hollywood Land (2.7 miles)

Transportation

• Disneyland Monorail - Downtown Disney District Station (2.4 miles)
• DLRR New Orleans Station (2.5 miles)
• Drr Toontown Station (2.8 miles)
• Disneyland Monorail (2.9 miles)
• Drr Tomorrowland Station (2.9 miles)
• Hertz Rent A Car (3.2 miles)
• Artic (5 miles)

Hospitals

• Kindred Hospital Westminster (3.2 miles)
• Anaheim Regional Medical Center (3.6 miles)
• Choc (5.9 miles)

Physicians

• Kaiser Permanente, Euclid & Romneya (3.6 miles)
• The 200 Building (4.2 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (4.3 miles)

Places of Worship

• Chinese Baptist Church (3.9 miles)
• Cottonwood Church (5 miles)
• Saint Hedwig Catholic Church (6.1 miles)

Theaters

• AMC Movie Theater (4.4 miles)
• AMC DINE-IN Fullerton 2 (4.8 miles)
• Century Huntington Beach And Xd (5.1 miles)
• Century Theatres (5.5 miles)