9622 Katella Avenue, Anaheim, CA 92804
For more information about senior living options: (844) 490-3973
Exceptional care and professional staff. The staff showed genuine care and compassion for loved ones. The facility is clean, well-maintained, and has a warm and welcoming atmosphere. The nursing staff is incredibly attentive and ensures residents are comfortable and well taken care of. The therapists in the rehabilitation department are top-notch and offer personalized plans to help residents recover quickly and effectively. CNAs are helpful. The food is actually pretty good, with menu items like chicken mole, enchiladas, tamales, and chicken fried steak. Andrea Romero and her team provide outstanding, responsive care and are often described as going above and beyond. An air mattress was delivered the next day to help the patient. The physical therapy team is nice and supportive.
The facility is disgustingly bad, with rude staff and heat that makes it uncomfortable for patients. Nurses may not respond to calls for help for hours, sometimes up to five hours. The care is rushed, especially after surgeries, and insurance issues are cited as the reason, leading to worsened conditions. Patients are shuffled through the medical system and not genuinely cared for, raising safety concerns. The laundry loses items, and many clothes go missing or are not replaced. Blood sugar is poorly controlled; levels frequently stay well above 300, and the diabetic diet and meal portions are not followed. Staffing is severely lean, with many workers on double shifts and only a few CNAs or nurses who truly care; others mistreat patients. Staff frequently talk loudly in hallways and do not supervise patients adequately; some residents shout or wander unsupervised. Management is viewed as prioritizing the building and profits over patient and staff well-being. The facility is described as being in a bad neighborhood and not safe. Essential therapies and exercises are inconsistently provided, sometimes due to insurance limitations. A nurse reportedly attempted to administer insulin without proper glucose testing or a glucometer available, requiring repeated requests to check sugar. Hygiene and personal care are neglected, with delays in showers and minimal encouragement of activity or therapy.There are a lot of strongly voiced opinions about Anaheim Terrace Care Center, and the threads of experiences people share paint a complex picture. A number of reviewers describe a facility that feels intrusive and uncomfortable, where warmth and attentiveness seem to be in short supply and where basic needs can go unmet for long stretches. In one particularly sharp critique, a family member describes a patient waiting for help from a nurse for hours on end, sometimes five hours or more, with the sense that help may arrive too late. The reviewer paints a scene of heat and neglect, suggesting that the combination of sweltering conditions and slow or absent responses to calls for aid creates unsafe and disheartening circumstances for patients who are already vulnerable.
The same set of voices recounts a troubling incident tied to a hip replacement recovery. A patient, in the reviewer's account the reviewer's brother, experienced vomiting and complications that apparently were not promptly managed. Rather than staying at the facility to address the issues, the patient was reportedly sent back to Anaheim Regional Hospital - without his phone and without clear safeguards - sparking anger and serious questions about patient safety, continuity of care, and how decisions are influenced by factors like Medicare/Medicaid. For this reviewer, the episode underscored a broader concern that the facility may be more about shuttling patients through the system than providing them with a genuinely safe and supportive recovery environment.
Not all testimonials are negative, however. There are accounts that speak to exceptional care and professional staff in certain moments. One reviewer describes a different experience at Anaheim Terrace, praising the center for a clean, well-maintained facility with a warm and welcoming atmosphere. According to that account, the nursing staff was highly attentive, and the rehabilitation therapists offered personalized plans that helped residents recover. This contrast suggests that within the same facility, experiences can vary dramatically depending on who is caring for a patient, what shifts they are on, and perhaps which residents they are assigned to.
Another long-term resident reports serious operational and care concerns after a month's stay. In this narrative, laundry errors, missing clothing (with several items lost since admission), and inconsistent meal service loom large. The reviewer claims their blood sugar has not been kept within acceptable ranges, with readings repeatedly spiking into dangerous territory. The diabetes management described here is complemented by critique of the kitchen staff, who allegedly struggle to adhere to diabetic diets, with menus that don't align with recommended carb controls. The overall impression is one of a facility strained by staffing shortages, where a bare-minimum workforce - working double shifts and facing new hires leaving after short stints - has difficulty delivering consistent, high-quality care. The result is frustration, confusion, and fear about whether necessary medical monitoring and routine checks are happening as they should.
A recurrent theme across several reviews is concern about staff availability and behavior. Commenters describe a lack of proactive engagement with patients, frequent loud talking near patient rooms, and a sense that patients are not being supervised as closely as they should be. The picture of care is further complicated by anecdotes of a clinician or staff member displaying obsessive or anxious behaviors in patient rooms, and of real tension around insulin administration and glucose testing, with the patient or family members feeling compelled to demand checks and insist on proper procedures. Add to that reports of physicians or nurses moving quickly through rounds or choosing to take shortcuts that compromise perceived quality of care, and the end result is a perception that management may not be addressing systemic issues with urgency or transparency.
Within this mosaic there are voices that call out specific individuals who made a meaningful positive impact. One reviewer singles out Andrea Romero for extraordinary hospitality and initiative in moving a patient - within twelve hours of signing forms - into the facility and continuing to provide hands-on support. The reviewer emphasizes Andrea's accessibility and ongoing willingness to help, describing her as a standout among the staff who contributed to a better experience for their family. They also mention therapy team members who seemed pleasant and competent. This perspective offers a counterpoint to the harsher criticisms, underscoring that at least some staff members can and do go above and beyond to advocate for residents and their families.
There are also caveats and ongoing concerns threaded through multiple posts. Visitors describe prolonged periods without meaningful care, such as a friend who reportedly did not receive a shower for eleven days, with repeated assurances that showers would be scheduled but no action taken. There are mentions of little to no structured exercise or therapy, and suspicions that insurance constraints might influence what care is delivered. The emotional weight of these experiences is palpable - families and friends describe difficulty in obtaining timely updates, anxiety about their loved ones' comfort and safety, and a persistent wish for more responsive, respectful, and comprehensive care.
Taken together, the collection of reviews presents a facility that many view as under pressure and inconsistent in the quality and consistency of care. There are voices praising certain staff members and elements of service - cleanliness, a few compassionate nurses, decent food, and a few individuals who clearly care deeply about residents - while many others tell stories of long wait times for assistance, mismanagement, lost belongings, and questionable treatment decisions. The overarching sentiment is a call for greater accountability, better staffing levels, clearer communication with families, and a more patient-centered approach that prioritizes safety, dignity, and reliable care over bottlenecks and cost concerns. For families considering Anaheim Terrace Care Center, the message from these accounts is to prepare for mixed experiences and to advocate vigorously for the specific needs and preferences of their loved ones, while paying careful attention to how staff responsiveness, diet, medication management, and overall safety are handled day to day.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (10 miles away) Long Beach (Daugherty) (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ameriheart Care Home in Anaheim, CA is a welcoming and comfortable assisted living community that offers both board and care home and respite care services. Our fully furnished accommodations provide a cozy and home-like environment for our residents.
At Ameriheart Care Home, we prioritize the well-being and happiness of our residents. Our dedicated staff provides assistance with daily living activities such as bathing, dressing, and transfers to ensure that our residents feel supported and comfortable. We also offer coordination with health care providers to ensure that all medical needs are met.
Our amenities include a dining room where nutritious meals are prepared and served according to any special dietary restrictions or diabetes diets. The housekeeping services keep the living spaces clean and tidy for the convenience of our residents.
The outdoor space at Ameriheart Care Home features a beautiful garden where residents can relax and enjoy nature. We also provide Wi-Fi/high-speed internet access throughout the community so that residents can stay connected with their loved ones.
Transportation arrangements are made for medical appointments, ensuring that residents have easy access to necessary healthcare services. Additionally, our location boasts several cafes, parks, pharmacies, restaurants, transportation options, places of worship nearby for convenience and entertainment purposes.
Ameriheart Care Home also offers scheduled daily activities to keep our residents engaged and socially active. With two theaters nearby, our residents can enjoy movies and performances without having to travel far.
Overall, Ameriheart Care Home is committed to providing top-notch care in a warm and inviting environment. We strive to create an atmosphere where seniors can thrive physically, emotionally, and socially while receiving personalized attention from our caring staff members.
Ameriheart Care Home is located at 9622 Katella Avenue, Anaheim, CA 92804 in Orange County, California
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