Right at Home of Little Rock, AR

Pros

• Right at Home's transport van provides safety, ease, and comfort when transporting clients home.
• Right at Home cares about its staff as much as its clients.
• The Right at Home team and caregivers are amazing and supportive.
• Right at Home is an absolute gem; the team is professional and caring.
• The team is exceptionally dedicated and operates as a tight-knit unit with a genuine passion for serving the community.
• Right at Home provides high-quality in-home care with professionalism, compassion, and dedication.
• Caregivers go above and beyond to ensure clients feel safe, comfortable, and treated with dignity.
• Right at Home blends professionalism with genuine compassion.
• The team is trustworthy, reliable, and compassionate.
• Right at Home provides exceptional, experienced in-home care wherever the client calls home.
• They communicate promptly and effectively; caregivers are dependable and professional.
• They go the extra mile when special needs arise.

Cons

• The Cantrell location is described as having the worst office workers and they are very rude.
• The Cantrell location is a mess.
• Some caregivers have been no-call no-shows or late, leaving the family stranded.
• Care plans have been deleted and unknown caregivers have shown up with no prior notification.
• Caregivers were observed on their phones, texting or playing games during shifts, and some even ate lunch in their cars.
• Some caregivers lack hoyer experience or have only used a hoyer once.
• There is high turnover, with several caregivers leaving for better paying jobs.
• The reviewer cautions not to believe all the wonderful reviews.

Review

Right at Home has become more than just a home care provider for many families; it's a trusted partner whose impact is felt in practical, everyday moments as well as in meaningful memories. One vivid example stands out: a family celebrated their matriarch's 90th birthday with great joy, and the centerpiece of that celebration was the ability to bring a wheelchair-bound mother home from a facility for a weekend of family time. The Right at Home transport van made that possible, delivering safety, ease, and comfort during a precious weekend. It's stories like this that illustrate not only the logistics of care but the care woven into every interaction - compassionate, thoughtful, and reliable support that transformed a milestone into a cherished memory.

What distinguishes Right at Home in the eyes of many caregivers and families is its people-centered culture. For those who work there, the organization earns high praise as a workplace that values its staff just as much as its clients. The sentiment is clear: Right at Home is the only company some employees have worked for that genuinely prioritizes staff well-being alongside client needs. The feedback points to meaningful opportunities for growth and a sense of purpose that goes beyond a job description. It's not unusual to hear that CNAs and nurses are encouraged to apply because there's a real commitment to developing careers within a supportive, mission-driven environment. This isn't just a place to work; it's a place where caregivers feel seen, appreciated, and empowered to do their best.

Across the board, the care team is described as professional, caring, and consistently dependable. Families repeatedly emphasize that caregivers are not only skilled but also patient, responsive, and engaged in their loved ones' well-being. Phrases like "amazing and supportive" and "the number one home care company" echo throughout the testimonials. The staff's reliability shines in moments large and small - from timely communication and thorough follow-through to the compassion that turns routine assistance into meaningful companionship. The emphasis on dignity, safety, and connection is a common thread: caregivers treat clients as if they were members of their own family, a standard that many families come to rely on in daily life and during crises.

Another recurring theme is the team's willingness to go above and beyond. Families recount instances where caregivers have managed complex needs with grace - dispensing medications, coordinating doctor visits, assisting with baths, and providing overnight companionship. Some reviews mention last-minute tasks like a hair appointment after hours, underscoring a level of flexibility and dedication that helps families navigate changing circumstances without added stress. The sense of partnership is palpable: the staff not only meets defined care plans but also anticipates needs, communicating clearly to ensure everyone feels safe and supported.

The leadership and local office dynamics contribute to a wide range of experiences, but the positives consistently highlight a culture of care that extends to operations and daily management. In Little Rock, for instance, clients praise the team's effectiveness in delivering tailored care that fits each person's preferences and routines. The ability to dispense medicines, accompany clients to appointments, and manage diverse needs demonstrates a holistic approach to in-home care. The team's responsiveness and willingness to adapt reflect a broader commitment to reliable service during challenging times. And when the time comes for a partner in care to step in, clients note that the management remains flexible and solution-oriented, maintaining consistent, supportive communication that keeps families informed and confident.

There are, of course, varied experiences reflecting the reality that service quality can differ by location. One review stands out for its candid critique: the Cantrell location, according to one family, has subpar office staff and frequent reliability issues, including no-call/no-shows and late arrivals. The reviewer describes caregivers who spend too much time on their phones or leave shift duties unfinished, even noting instances of staff eating lunch in their cars and leaving the family to shoulder the majority of the work. These concerns extend to care plans being deleted, unknown caregivers showing up without notice, and 90 percent of the work needing to be done by the family. Such feedback is important because it highlights that while Right at Home's mission and many teams shine, experiences can vary, and office culture matters in a service as intimate as home care.

Despite those concerns, the broader impression remains that Right at Home can be a lifesaver for families facing aging, illness, or disability. Several reviews emphasize that Right at Home provides services across a spectrum - from daily living assistance to transportation and respite care - delivering high-quality, reliable care wherever a person calls home. Families describe the organization as a strong partner through challenging times, with caregivers who are dependable, patient, and able to adapt as needs evolve. The message is clear: when the right team is in place, the quality of care can transform daily life, offering peace of mind to families who might otherwise shoulder overwhelming responsibilities.

Leadership plays a notable role in the overall sentiment, with several reviewers naming Lauren Miller, the owner, as a standout figure who fosters a family-like atmosphere. They credit her for hiring fantastic people and creating a culture that feels inclusive - an environment where clients, their families, and caregivers feel valued and connected. Positive notes about individuals such as Amanda and Shannon underscore the impression that a dedicated, capable leadership group is attentive to both client needs and caregiver welfare. The impression is of a cohesive, mission-driven organization where competent, compassionate professionals work together to ensure clients receive trusted, high-quality care.

Taken as a whole, the collection of reviews paints a picture of Right at Home as a deeply compassionate, professional care provider with a strong emphasis on client dignity, safety, and well-being. Families repeatedly mention the comfort of knowing their loved ones are in good hands, supported by a team that communicates clearly, acts quickly, and treats every client with respect and humanity. The stories emphasize that in-home care is not merely about assistance with tasks; it is about nurturing relationships, preserving independence, and enabling meaningful moments - like a grandmother's weekend homecoming - where love, safety, and comfort come together in everyday life.

If you're considering in-home care or transportation services, Right at Home offers a compelling combination of professional expertise, personal dedication, and a heart-centered approach to caregiving. The positive experiences shared across multiple locations suggest a strong overall value, reinforced by memorable moments of care that families will carry with them for years. While no organization is perfect and experiences can differ by location, the consistent themes of compassion, reliability, and commitment to going above and beyond position Right at Home as a leading option for families seeking trustworthy, compassionate care for their loved ones.

This part of Little Rock, Arkansas offers a variety of amenities that cater to the needs and interests of seniors. There are several reputable restaurants nearby such as Petit & Keet, Olive Garden, and David's Burgers for dining options. Additionally, there are multiple physicians' offices and pharmacies in close proximity, including Premier Gastroenterology and Walgreens, providing convenient access to healthcare services. For spiritual nourishment, there are places of worship like Second Presbyterian Church within a short distance. The area also boasts scenic parks like Two Rivers Park for outdoor recreation. Cafes such as Panera Bread and Starbucks offer cozy spots for socializing or enjoying a cup of coffee. Nearby hospitals like Arkansas Surgical Hospital provide peace of mind in case of medical emergencies. Finally, entertainment options include the AMC Chenal 9 theater for movie enthusiasts. Overall, this area offers a blend of conveniences and recreational opportunities that may appeal to seniors looking for a comfortable and vibrant community to call home.

Restaurants

• Petit & Keet (0.1 miles)
• Olive Garden (0.4 miles)
• Twin Peaks (1.1 miles)
• Aji Ramen Bar (1.1 miles)
• McDonald's (1.2 miles)
• David's Burgers (1.3 miles)
• Khalil's Pub & Grill (1.3 miles)

Physicians

• Premier Gastronenterology (0.2 miles)
• Baptist Health Family Clinic-Pleasant Valley (0.3 miles)
• Breckenridge Family Clinic (0.8 miles)
• St Vincent Family Clinic Rodney Parham (1 miles)
• Endoscopy Center of Little Rock (1.4 miles)
• Little Rock Family Practice (1.4 miles)
• Central Arkansas Vein Center (1.4 miles)

Pharmacies

• The Drug Store (0.2 miles)
• Bowman Curve I (1 miles)
• Dziurkowski, Nicholas - Nicholas Dziurkowski (1.2 miles)
• Walgreens (1.2 miles)
• Cardinal Health (1.2 miles)
• Walgreens (1.5 miles)
• Drug Emporium (1.6 miles)

Places of Worship

• Second Presbyterian Church (1.2 miles)
• Covenant Presbyterian Church (2.4 miles)
• Church At Rock Creek (3.2 miles)

Parks

• Two Rivers Park (2 miles)
• Hounds Lounge Pet Reso (2 miles)
• Woodlands Edge Park (2.9 miles)

Cafes

• Panera Bread (2 miles)
• Starbucks (3 miles)
• Starbucks (3.6 miles)

Hospitals

• Hickingbotham Outpatient Center (2.2 miles)
• Arkansas Surgical Hospital (3.5 miles)
• CHI St Vincent Infirmary (3.7 miles)

Theaters

• AMC Chenal 9 (3.4 miles)