Maxim Healthcare

Pros

• The staff are dedicated and take the time to ensure clients receive the assistance they need.
• The agency goes above and beyond to help clients, delivering exceptional care.
• The service provided is great.
• The team is helpful and attentive to clients' needs, with regular check-ins and updates, and compassionate caregivers who make operations run smoothly.
• The agency consistently meets personal care needs with patience and understanding.
• The staff are professional and friendly, treating families like their own and providing care without worry.
• The team, including Sarah Scaife, is knowledgeable, kind, and responsive, and the agency is highly recommended.

Cons

• The reviewer felt that the service was lacking.
• The reviewer stated they had very little good to say about the agency.
• The reviewer noted repeated caregiver no-shows and late arrivals, including a caregiver quitting in Week 1.
• The reviewer described caregivers arriving late, sometimes around 10:30 rather than 7.
• The reviewer claimed the agency dropped them as a client because of the dog, and that many caregivers would not come due to the dog.
• The reviewer described very poor communications to clients and internally within the organization, and felt staff talked over them.

Review

The collection of experiences with this home health agency paints a broad picture: many clients describe a level of care that is compassionate, patient, and genuinely attentive, while others recount a ????? of logistical hurdles that undermine even the best intentions. Overall, the most memorable threads are the staff's warmth and willingness to go the extra mile, paired with moments when scheduling, communication, or consistency falter, leaving families frustrated and concerned about the reliability of the service.

Several reviews highlight staff who truly stood out by their dedication and care. Families repeatedly note that their loved ones received attentiveness and compassion that felt personal and deeply reassuring. One account emphasizes the staff's readiness to ensure a grandfather could access the assistance he needed, with caregivers who "go above and beyond" their basic duties. Another client praises the agency for caring for their God mother with exceptional attention, calling the service "great" and the care "exceptional." Yet another review, describing care for an aunt, underlines the value of daily check-ins, updates on schedules, and ongoing communication about how things are progressing. In each of these stories, the thread is clear: when caregivers are present, engaged, and treated like family by the agency, families feel supported and less anxious about the day-to-day realities of home care.

The agency's culture of treating clients as family is echoed in several positive testimonials. Caregivers are described as professional and friendly, with a genuine commitment to making the family feel comfortable and confident in the care plan. A particular highlight is the experience of a family seeking to move their mother from Arizona back to Arkansas; they singled out Sarah Scaife for spending substantial time answering questions, providing reassurance, and demonstrating both knowledge and kindness. The same client urged others to call, promising that they would not be disappointed. In multiple stories, the message is consistent: when the staff engage with families in a respectful, compassionate manner, the agency earns trust and becomes a dependable resource for long-term care.

The strongest praise often centers on specific positive outcomes for loved ones. One reviewer notes that, even when faced with a "handful" patient, the agency's team remained patient and consistent in meeting personal care needs. Others emphasize how, with reliable care, families no longer have to worry about securing support for daily activities or coordinating a complex care plan. These accounts reinforce the impression that the agency has real value to offer when logistics align with the level of care their caregivers are capable of delivering.

Amid the praise, there is also a starkly contrasting experience that cannot be ignored. One client documented a troubling decline in service quality over roughly three weeks, detailing a cascade of problems: a caregiver who quit, no-call/no-show incidents, late appearances, and a rapid turnover from one caregiver to another without reliable onboarding. The reviewer describes repeated miscommunications, including confusion over who would be caring on a given day and when they would arrive. The situation deteriorated with a claim from a VA representative that the agency was dropping the client as a result of an interaction with their dog, Atlas, despite mixed messages about the dog's involvement and the agency's expectations. The client recounts attempts to explain multiple incidents, only to feel that their concerns were not heard or addressed promptly. Frustration grows as the family weighs the inconsistent care against the potential benefits of the agency's compassionate staff.

This negative experience spotlights several critical operational challenges. The reviewer points to unreliable caregiver scheduling, failed matches between primary and secondary caregivers, and the distressing pattern of late or absent visits. There is also a clear concern about communication - both externally with families and internally within the agency - and a sense that promises were not consistently kept. The dog-related policy is another area of tension, with the client feeling misunderstood or improperly informed about what would or would not be accommodated, and feeling that this misunderstanding contributed to the decision to terminate services. The overall tone is one of disappointment and frustration, with the hope that the agency can address these gaps and restore confidence for families who need dependable, timely, and clear communication.

Taken together, these reviews reveal a service with substantial strengths and a few painful weaknesses. The agency clearly has the capability to deliver compassionate, family-centered care that makes a meaningful difference in the lives of aging relatives and their loved ones. When caregivers show up reliably, communicate openly, and partner with families through each stage of care, clients report transformative peace of mind and strong appreciation for the support provided. However, when scheduling falters, caregivers miss appointments, or lines of communication become tangled, even well-intentioned care can feel overwhelming and insufficient. The most constructive path forward appears to be a focus on caregiver consistency, robust backup planning for coverage, clearer policies and communications around animal interactions, and proactive engagement with families to address concerns before they escalate. If the agency can align its operations with the evident compassion and professionalism of many of its staff, it has the potential to be a trusted partner for Arkansas families seeking reliable in-home care.

This area of Little Rock, Arkansas, offers a variety of amenities that could make it a desirable location for senior living. With multiple pharmacies located within close proximity, access to medication and healthcare services is convenient. There are also several restaurants in the area, providing options for dining out or grabbing a quick meal. Additionally, there are physicians' offices and a hospital nearby, ensuring that medical care is easily accessible. For those looking to enjoy some outdoor activities, parks such as Woodlands Edge Park and Two Rivers Park offer opportunities for recreation and relaxation. Places of worship like Second Presbyterian Church and Church At Rock Creek provide spiritual support within the community. Overall, this area provides a mix of essential services and recreational options that could make it a comfortable and convenient place for seniors to reside.

Pharmacies

• Cardinal Health (0.1 miles)
• Walgreens (0.7 miles)
• Drug Emporium (0.8 miles)
• Sca Pharmaceuticals (0.9 miles)
• Tabor, Jennifer M - Jennifer M Tabor (1 miles)
• Dziurkowski, Nicholas - Nicholas Dziurkowski (1 miles)
• Walgreens (1 miles)

Restaurants

• Aji Ramen Bar (0.3 miles)
• Khalil's Pub & Grill (0.4 miles)
• Twin Peaks (0.5 miles)
• McDonald's (0.9 miles)
• Purple Cow (1 miles)
• On The Border Mexican Grill & Cantina (1 miles)
• Olive Garden (1 miles)

Physicians

• Doctor's Park (0.7 miles)
• Dermatology Group Of Arkansas (0.7 miles)
• St Vincent Family Clinic Rodney Parham (0.7 miles)
• Little Rock Gynecology and Obstetrics (0.7 miles)
• Arkansas Epilepsy Program (0.8 miles)
• Breckenridge Family Clinic (0.8 miles)
• Arkansas Cardiology (0.8 miles)

Hospitals

• Hickingbotham Outpatient Center (0.9 miles)
• CHI St Vincent Infirmary (2.8 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (2.7 miles)
• Starbucks (3.5 miles)

Parks

• Hounds Lounge Pet Reso (1.4 miles)
• Woodlands Edge Park (2.4 miles)
• Two Rivers Park (3.1 miles)

Places of Worship

• Second Presbyterian Church (2.2 miles)
• Church At Rock Creek (2.2 miles)
• Covenant Presbyterian Church (2.8 miles)

Theaters

• Cinemark Colonel Glenn 18 And Xd (3.3 miles)