Gentiva Health Svc in Little Rock, AR

Pros

• They provide compassionate care from all disciplines that is unmatched.
• Gentiva Hospice has been a blessing to families, with kind, caring, and patient staff.
• The staff is amazing, easy to talk to, and puts families at ease.
• Renee Duvall is amazing; she is caring and compassionate with families.
• The nursing and therapy staff are very professional and truly care for their patients.
• They are readily available and consistently go above and beyond to provide comfort.
• The chaplain and other team members are supportive and reassuring during difficult times.
• Gentiva delivers exceptional and compassionate care and is easy to work with.

Cons

• They are the worst agency to use for a loved one; they make excuses for their employees' wrongdoing.
• The nurse never came to see the patient, even after being told the patient needed help, and the patient died as a result.
• They repeatedly blame short-staffing and offer excuses instead of taking responsibility.
• They lied about supplies being out of stock or back-ordered to avoid providing hospice items, forcing families to pay out of pocket.
• The staff are dishonest, deceitful, and lack compassion and sensitivity during the family's most difficult time.
• Care is inconsistent and scheduling unreliable, with staff giving conflicting information and delays in visits.
• They prioritize money over patient care, using initial kindness to gain patients rather than provide genuine support.
• CNAs and nurses are described as unprofessional and lazy, delivering minimal care and poor bedside manners.

Review

Gentiva Hospice in Little Rock is best suited for families pursuing end-of-life or comfort-focused care at home, where the priority is compassionate, hands-on nursing, spiritual and emotional support, and a smooth transition from hospital to home. The core strength is a responsive, patient-centered team that can lessen hospital trips and keep loved ones comfortable in familiar surroundings. This is a practical choice for caregivers who value bedside presence, clear explanations, and a coordinated plan of care, rather than for those demanding a perfectly rigid schedule, absolute staffing consistency, and zero friction in logistics.

Those who may want to consider alternatives are families with very high expectations for guaranteed daily visits, perfectly punctual service, and flawless supply chains. Several reviews recount delays, last-minute changes, or on-call nurses who did not arrive when needed, sometimes with contradictory explanations. There are persistent accusations of inconsistent communication, even some questions about honesty in reporting staff availability and supplies. For households tightly budgeting under Medicare constraints or seeking virtually uninterrupted, predictable operations, a different agency could provide a more stable day-to-day experience.

The strongest pro - the dedication of individual caregivers - often offsets many concerns. Across multiple accounts, patients and families describe compassionate, professional teams that stay with the patient through difficult moments, explain options clearly, and provide meaningful emotional and spiritual support. Specific staff members emerge as dependable anchors: nurses who educate families, chaplains who help families cope with grief, and coordinators who respond when called. Where Gentiva shines, it is in the human touch: a bedside presence that brings comfort, dignity, and a sense of partnership during a challenging time.

Yet the most troubling threads in the reviews center on reliability and communication gaps. Some families report that on certain days, the schedule was unclear, visits stretched into late hours, and messages did not consistently reach the family. There are disturbing anecdotes about miscommunications regarding testing, medications, or the timing of services, and a few accounts describe staff conversations that felt cold or defensive. Supply issues and administrative hesitancy to honor promised equipment or medications also surface, painting a picture of a system where goodwill and expertise exist alongside practical instability.

It helps to distinguish Gentiva's hospice work from its home health experience, which many families describe as more consistently positive, with professional nurses and therapists who were attentive and thorough. Still, even in home health, Medicare budgeting and discharge realities can limit service scope, affecting the total number of visits or the duration of care. The overall impression is a capable, caring organization that can deliver meaningful comfort, but one whose value hinges on how well the local team is staffed, how transparent the scheduling is, and how reliably supplies are managed.

For families weighing options, Gentiva Hospice should be on the short list if the priority is compassionate, in-home support and the sense that the team "has your back" through a difficult process. Request a dedicated care plan with specific nurse assignments, a written schedule expectation, and a clear understanding of how supplies and medications will be procured and billed. Ask for references from nearby families who share similar needs and verify the on-call coverage model before committing. If predictability, strict adherence to a fixed timetable, and airtight supply chains are non-negotiable, exploring alternatives may yield more consistent day-to-day service.

Pharmacies

• Cardinal Health (0.2 miles)
• Dziurkowski, Nicholas - Nicholas Dziurkowski (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (0.9 miles)
• Parkwest Pharmacy (0.9 miles)
• Bowman Curve I (0.9 miles)
• Drug Emporium (0.9 miles)

Restaurants

• Aji Ramen Bar (0.2 miles)
• Khalil's Pub & Grill (0.2 miles)
• Twin Peaks (0.3 miles)
• McDonald's (0.7 miles)
• Purple Cow (0.8 miles)
• On The Border Mexican Grill & Cantina (0.9 miles)
• David's Burgers (0.9 miles)

Physicians

• Chenal Family Practice (0.6 miles)
• Arkansas Heart PA (0.7 miles)
• Uams West Little Rock Clinic (0.7 miles)
• Doctor's Park (0.7 miles)
• Dermatology Group Of Arkansas (0.7 miles)
• Little Rock Gynecology and Obstetrics (0.8 miles)
• Arkansas Cardiology (0.8 miles)

Cafes

• Panera Bread (0.7 miles)
• Starbucks (2.9 miles)
• Starbucks (3.4 miles)

Hospitals

• Hickingbotham Outpatient Center (0.9 miles)
• CHI St Vincent Infirmary (2.9 miles)

Parks

• Hounds Lounge Pet Reso (1.2 miles)
• Woodlands Edge Park (2.2 miles)
• Two Rivers Park (3.2 miles)

Places of Worship

• Church At Rock Creek (2.1 miles)
• Second Presbyterian Church (2.3 miles)
• Covenant Presbyterian Church (2.6 miles)

Theaters

• Cinemark Colonel Glenn 18 And Xd (3.2 miles)