Superior Senior Care of Fayetteville, AR

Pros

• They have used Superior Senior Care for over a decade and are very pleased with the service provided.
• They would definitely recommend Superior Senior Care to anyone needing care for themselves or a family member.
• The staff is very friendly and professional, and they stay in touch with clients and caregivers to ensure happiness and satisfaction.
• Clients are very pleased with the home health care; they are matched with wonderful aides and kept in touch.
• Superior really takes care of clients and personnel; they cannot think of another place they would trust for their loved ones' care.
• The team is wonderful, with aides who are great, and clients feel very cared for.
• The office staff are helpful, and fills are arranged when caregivers are unavailable.
• The company is extremely knowledgeable and helpful to both clients and employees.
• The staff goes beyond the call of duty to match clients with the perfect caregiver and to rectify any issues quickly.
• Ms. Leslie's support and genuine concern are praised for aiding in recovery and providing reassurance.

Cons

• One reviewer claimed that since 7-12-24 they had not received proper care and instead experienced what they called a babysitting party, alleging fraud and no real assistance.
• Another reviewer described the staff as flip-flopping and not providing any real help, calling the experience sickening, relentless, and libelous.
• A reviewer lamented that Ms. Leslie's care was no longer available and that there was no real care left.
• A reviewer criticized a previous provider, noting it was always a hassle to secure a fill-in caregiver.
• A reviewer expressed disappointment that the care quality had declined, stating "SADLY, NOT ANYMORE."

Review

Superior Senior Care has earned a long-standing reputation for reliability, compassion, and personal attention, with many clients and family members expressing strong satisfaction after more than a decade of service. The overarching sentiment is that this company is a dependable partner for in-home care, whether for the client themselves or for loved ones. Across multiple voices, the message is clear: if you're seeking care for your own needs or for family members, Superior Senior Care comes highly recommended.

A common thread throughout the reviews is the warmth and accessibility of the staff. Clients repeatedly note that the team is friendly and professional, and they appreciate that the office stays in touch with both clients and caregivers to ensure ongoing satisfaction. This sense of connection - between the client, their caregiver, and the agency - appears to be a defining strength, contributing to a sense of security and trust in the care being provided.

Several reviewers highlight specific instances that illustrate the level of service they've received. One person recalls that the agency "picked a wonderful aid" for them and that the company is "always there for me, keeping me in touch." The sentiment is that Superior Senior Care not only provides care but also maintains a line of communication that helps the client feel supported and confident in the arrangements. The provider is seen as a thoughtful partner in daily life, making it easier to manage caregiving needs.

The testimonial landscape also emphasizes dependability and commitment to both clients and caregivers. Reviewers say the company "has been there and done everything" they've needed, underscoring the way Superior Senior Care prioritizes meeting needs and ensuring proper supervision. There's a strong sense that the agency cares deeply about the wellbeing of its clients and the people who work for them, with some reviewers stating they would not consider going anywhere else for care.

Praise for the staff continues with appreciation for the people who show up to help. Comments like "The staff are friendly and professional" and "It makes it a pleasure to have them work with me" reflect a satisfaction with the day-to-day interactions. Several notes spotlight specific team members - Nancy, Mayra, Heidi, and Debra - as standout caregivers who have earned gratitude and admiration. The warmth of these relationships is encapsulated in expressions like "You rule!" and a general sense that the care team is genuinely invested in clients' comfort and happiness.

Not all experiences recounted are uniformly positive, however. One reviewer recounts a troubling incident starting in July 2024, describing a breakdown in service that felt akin to a "babysitting party" rather than proper in-home care. The account alleges that a caregiver did not exit the car, offered insufficient assistance, and left the client to manage on their own, prompting the reviewer to consider contacting the Department of Human Services about possible fraud. This perspective is clearly voiced as a significant disappointment, and the reviewer expresses intent to seek a new provider. It stands in stark contrast to the overwhelmingly positive themes but is included here to reflect the full range of experiences shared.

Amid the positive and negative notes, other reviewers celebrate the life-changing impact of Superior Senior Care. They describe caregivers as "a huge blessing" with quality care, strong supervision, and compassionate listening. The sense that the company treats people with genuine concern for their recovery and daily needs comes through powerfully, with multiple voices giving thanks for the stability and safety they feel thanks to the agency's support. The line of support is described as ongoing and reassuring, with references to staying informed and feeling secure in one's care.

The company's longevity and expertise are again highlighted in other accounts. A longtime employee, who has been with Superior Senior Care since 2014, emphasizes that the staff is knowledgeable and is quick to rectify any caregiving mismatch to ensure the client is happy. This perspective adds a layer of credibility to the organization, suggesting that the agency values both client satisfaction and workforce well-being. The sentiment of trust is reinforced by declarations of commitment to remaining with the company for the foreseeable future.

In reflective, heartfelt notes, clients speak to the practical, day-to-day benefits of Superior Senior Care. One caregiver describes an 85-year-old client recovering from two broken hips, praising the multi-tasking caregiver who handles meals, planning, housekeeping, doctor appointments, shopping, and even dog walking. The client emphasizes how blessed they feel to have such a dedicated person in their life, illustrating how the agency's holistic approach supports a whole-patient, whole-life model of care.

Finally, several reviews speak to the accessibility and continuity of care as a core strength. Clients mention that the office is helpful, fills in when a caregiver is unavailable, and provides a consistent network of support that helps the client maintain dignity and independence at home. In some cases, experiences with other providers have been frustrating, making the positive experiences with Superior Senior Care feel all the more meaningful. Across these voices, the message is consistent: Superior Senior Care is a trusted partner for in-home care, celebrated for its caring staff, reliable communication, and genuine commitment to the people it serves.

This part of Fayetteville, Arkansas offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. The proximity to restaurants such as Sassy's Barbecue An Gr and Thai Spice provide options for dining out, while cafes like Six Twelve Coffeehouse & Bar offer a cozy spot to relax with a cup of coffee. Nearby pharmacies like Walgreens and Harp's Food Stores make it easy to access medications and health supplies. For medical needs, there are several physician offices in the area including Fayetteville Family Practice and Vold Vision, as well as hospitals like Washington Regional Medical Center within a short distance. In terms of leisure activities, parks such as Bryce Davis Park and Mt. Kessler Regional Park provide opportunities for outdoor recreation. Overall, this area offers a mix of conveniences and attractions that could make it a suitable choice for senior living in Fayetteville.

Restaurants

• Sassy's Barbecue An Gr (0.1 miles)
• McDonald's (0.2 miles)
• Thai Spice (0.2 miles)
• Sonic Drive-In (0.3 miles)
• El Matador Mexican Bar & Grill (0.5 miles)
• Southern Food Company (0.5 miles)
• Catfish Hole (1 miles)

Parks

• Bryce Davis Park (0.5 miles)
• Mt. Kessler Regional Park (3.7 miles)
• Gulley Park (3.8 miles)
• Braden Park (5.1 miles)

Places of Worship

• Mount Comfort Church of Christ (0.7 miles)
• St Thomas Aquinas Catholic Church (1.8 miles)

Cafes

• Six Twelve Coffeehouse & Bar (0.9 miles)
• 7 Brew Coffee (2.2 miles)
• Onyx Coffee Lab (2.5 miles)
• Arsaga's Church & Center (2.5 miles)
• The Farmer's Table Cafe (2.9 miles)
• Starbucks (4.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Harp's Food Stores (1.4 miles)
• Medicap Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Good Neighbor Pharmacy (3.1 miles)

Physicians

• Dr Jacquelyn Lange-Halley, Psychiatry (1.4 miles)
• Mertins Eye & Optical (1.6 miles)
• Fayetteville Family Practice (1.8 miles)
• Vold Vision (1.8 miles)
• Fayetteville Women's Clinic Pa (2.5 miles)
• MediServe (2.5 miles)
• Northwest Arkansas Oral & Maxillofacial Surgery (2.6 miles)

Hospitals

• Veterans Administration Medical Center (2.5 miles)
• Washington Regional Medical Center (2.7 miles)
• Willard Walker Hospice House (3.5 miles)

Theaters

• Malco Razorback Cinema Grill & IMAX (3.9 miles)