BrightStar of Benton County

Pros

• Crystal is kind and highly communicative, going above and beyond to assist the family.
• BrightStar allows families to choose preferred caregivers and tailor scheduling to their life.
• Brooklyn Foster is a cheerful, reliable caregiver who consistently helps with tasks.
• BrightStar provides high-quality care over many years and quickly resolves any problems.
• Lesley Askins is among the exceptional caregivers, with Alicia Salinas close behind.
• A BrightStar CNA arrived early, provided transportation to surgery, waited, and remained courteous and professional with affordable pricing.
• Autumn D. is a professional, positive, and personable CNA who puts clients at ease.
• Jessie is gentle, kind, and professional, treating clients like family.
• Audrey is amazing, consistently positive, hands-on, and a pleasure to have around during recovery.
• The BrightStar office staff are helpful, professional, and effective at matching the right caregiver.

Cons

• Brighterstar Home Care Is so bad. They do not care about their Aides or their Clients. All they care about is money.

Review

Across a collection of heartfelt testimonials, BrightStar Home Care emerges as an agency that families rely on during some of life's toughest moments. The overarching tone is one of gratitude for communication, compassion, and the steady hands of caregivers who show up ready to help. Families repeatedly highlight not only the quality of care but also the way BrightStar coordinates, listens, and adapts to each household's unique rhythm. The overnight coordinator Crystal, in particular, is singled out for kindness and accessibility - proof that the company's communication extends around the clock and across roles within the organization.

A central strength that surfaces in many reviews is the ability to tailor who provides care and when they provide it. Clients repeatedly praise the option to choose a caregiver who fits their home life and personalities, paired with scheduling that aligns with real-world routines. Brooklyn Foster is a standout example: a caregiver who consistently arrives with a cheerful demeanor and a willingness to tackle whatever tasks are needed. For one family, Brooklyn's nearly year-and-a-quarter of dependable service has made a profound difference in daily life, easing the caregiving burden and bringing a sense of normalcy and support to the home. The sentiment runs through many accounts: the right match makes a difficult situation manageable and even uplifting.

Longer-term involvement with BrightStar is another recurring thread. One family reflects on years of care during their wife's extended illness, acknowledging that while no service is flawless, BrightStar's responsiveness when problems arose felt meaningful and effective. The review highlights a cadre of talented caregivers, with Lesley Askins and Alicia Salinas named as among the best. The appreciation centers on consistently high standards of care, practical problem-solving, and a culture of proactive communication that helps families feel supported rather than overwhelmed as caregiving needs evolve over time.

There are also moments that showcase the extra mile BrightStar caregivers are willing to go. A vivid anecdote from a client undergoing eye surgery illustrates not only professional competence but true dedication: a CNA arrived early, drove the patient to the surgery, waited for hours in the lobby, and then facilitated post-procedure routines and meals before returning the patient home. The client describes the experience as astonishingly well-handled, suggesting the potential to exceed expectations in meaningful, tangible ways. Phrases like "courteous and professional on all fronts" and even a lighthearted wish for more stars convey the depth of appreciation for staff who go beyond standard duties.

Not every comment is glowing, however. One review stands out as a sharp contrast: a customer declares BrightStar Life Care (or BrightStar) "so bad," accusing the company of prioritizing money over staff and clients. This singular negative perspective sits beside dozens of laudatory notes and serves as a sobering reminder that experiences can vary. It's a reminder that, like any service provider, BrightStar's impact is not universal and that individual circumstances and expectations matter.

Beyond in-home care, transportation support also receives praise for professionalism and affordability. A reviewer describes a driver who was kind, competent, and friendly, with a reasonable fee that leaves room to consider BrightStar again for future needs. The breadth of BrightStar's services - home care, transportation, and related supports - appears to complement one another, reinforcing trust among families who rely on multiple forms of assistance.

Within the caregiving ranks, many specific caregivers are highlighted for their personality, reliability, and attentiveness to tiny but meaningful details. Autumn D., one of BrightStar's CNAs, is celebrated for professionalism, positivity, and a knack for remembering small preferences - like not using ice in drinks or preferring a smaller fork. Autumn's thoughtful routines, such as noting trash days and adjusting the bathroom temperature before showers, are cited as examples of how small moments of care accumulate into a sense of being seen and comforted. The practice of Autumn signing clients out at the end of shifts is also noted as a practice that preserves a sense of agency for the person receiving care.

Other testimonials spotlight caregivers like Jessie, who is described as gentle, kind, and professional; Audrey, praised for post-surgery assistance and an upbeat, hands-on approach; and Zoe, who consistently arrives on time and helps throughout the day, keeping the client uplifted and supported. The common thread across these accounts is a caregiver who treats clients like family - an effect amplified when BrightStar's offices, nursing staff, and scheduling teams coordinate seamlessly to place the right person in the right moment.

The breadth of praise also extends to the office ecosystem that supports frontline care. Reviewers commend the office staff for being super helpful and professional, noting how they select the perfect caregiver for a given situation and how the Registered Nurse conducting assessments, the scheduling team, and other departments stay on top of everything with kindness and efficiency. When Mom or Dad undergoes a medical event - such as post-surgical recovery - the unified, in-home team approach is repeatedly described as a crucial advantage, delivering reassurance and practical support when it matters most.

Taken together, these reviews sketch a portrait of BrightStar Home Care as an organization that frequently goes above and beyond in the name of compassionate, personalized care. Clients repeatedly emphasize the importance of good communication, flexible scheduling, thoughtful caregiver matches, and caregivers who bring warmth, reliability, and attention to detail into daily routines. While not every experience is identical, the prevailing narrative is one of gratitude for a partner that helps families navigate caregiving with dignity, respect, and a steady hand.

This part of Bentonville, Arkansas offers a variety of amenities and services that would be beneficial for seniors looking to relocate to the area. With multiple pharmacies nearby, access to healthcare is easily accessible, including hospitals and physician offices within a few miles. Places of worship are also conveniently located, providing opportunities for spiritual growth and community engagement. Additionally, there are various dining options to suit different tastes, as well as parks for leisurely walks or outdoor activities. Transportation options include two nearby airports for convenient travel. Overall, this area provides a mix of convenience and entertainment for seniors considering senior living in Bentonville.

Pharmacies

• Harps Food Store (0.1 miles)
• Walmart Pharmacy (1.2 miles)
• Walmart Pharmacy (1.4 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.7 miles)

Places of Worship

• Endtime Harvest Church & School (0.2 miles)
• First Presbyterian Church (1.4 miles)
• St Stephen Catholic Church (1.5 miles)

Restaurants

• Fred's Hickory Inn (0.3 miles)
• Chick-Fil-A (1 miles)
• Scotch & Soda (1.2 miles)
• Table Mesa Bistro (1.2 miles)
• Oven & Tap (1.3 miles)
• Pho Thanh (1.9 miles)
• Louise at Thaden Field (2.5 miles)

Hospitals

• Decision Point - Preferred Family Healthcare (0.5 miles)
• Northwest Medical Center - Bentonville (3.6 miles)
• Tracie Kirkland, APN (5.4 miles)
• Emily Turner, APN (5.4 miles)
• Mercy Hospital (5.7 miles)
• 4Th Floor Waiting Room (5.7 miles)

Parks

• Coler Mtb Preserve (0.9 miles)
• Bentonville Bark Park (1.2 miles)
• Orchards Park (1.9 miles)
• Memorial Park (2 miles)
• Osage Park (2.3 miles)
• Blowing Springs Park (3.9 miles)
• Lake Atalanta Park (7.5 miles)

Cafes

• Onyx Coffee La (1.1 miles)
• 7 Brew Coffee (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (2.6 miles)
• Onyx Coffee Lab (6.9 miles)

Physicians

• Advanced Dermatology & Skin Cancer Center (2.6 miles)
• Kevin S Earl, MD - Advanced Aesthetics And Wellness (3.2 miles)
• Earl MD (3.2 miles)
• The Kidney Clinic (3.2 miles)
• Arkansas Urology (3.4 miles)
• Agility Center Orthopedics (3.5 miles)
• Harvey Pediatrics (3.6 miles)

Transportation

• Bentonville Municipal Airport (VBT) (2.8 miles)
• Rogers Executive Carter Field Airport ROG (6.6 miles)

Theaters

• Malco Pinnacle Hills 12 (6.1 miles)