Mountain View Care Center

Pros

• The staff at Mountain View Care Center is described as friendly, professional, and exceptionally caring, creating a warm atmosphere for residents.
• Many families appreciate the attentive care provided by nurses and therapists, highlighting their ability to anticipate and meet residents' health needs.
• Residents are noted to enjoy the food and find it satisfactory during their stay.
• Some reviewers mention positive experiences with physical therapy services, praising the expertise of the therapy staff in helping residents improve their mobility and overall well-being.
• The facility's welcoming environment and home-like feel are appreciated by several families, making it a comforting place for their loved ones.
• In some cases, staff members are recognized for going above and beyond in providing personal attention and support to residents, fostering a sense of community within the facility.

Cons

• The facility's communication with families is consistently poor, resulting in frustration and lack of information.
• Several reviewers reported inadequate patient care and a lack of respect for residents by the staff.
• There were significant hygiene issues noted, including a lack of proper bathing for residents.
• Some patients experienced severe neglect that led to serious health complications, highlighting a dangerous level of carelessness.
• The environment was described as unkempt, with hallways needing freshening up and rooms being spartan and shabby.
• Many family members felt that the activities offered were insufficient and did not engage residents adequately.
• The facility was criticized for being understaffed, leading to delayed responses to patient needs.
• Instances of staff treating residents poorly or scolding them were reported by multiple reviewers.

Review

Mountain View Care Center has garnered a varied range of reviews, reflecting the complex nature of care facilities and the experiences of families with their loved ones. Nestled amid beautiful mountainous scenery, the facility presents an inviting ambiance as one enters, with a foyer styled like a living room. It is structured to accommodate various needs, including inpatient rehabilitation, skilled nursing, and memory care. However, it appears that the quality of care and communication varies significantly across departments.

The center's layout features separate hallways for different patient needs, which includes small shared rooms designed for inpatient rehabilitation. While some families have expressed discomfort regarding their loved one's placement in a memory care hallway, others appreciate the effort to segregate areas based on patient requirements. The opinions about nursing staff are mixed; while some nurses are described as kind and attentive, others seem less engaged or indifferent to patients’ needs. This discrepancy leaves family members feeling anxious and uncertain about whether their loved ones are receiving adequate attention.

A repeated concern among reviewers is the center's communication—or lack thereof—with families. Many report struggling to get information from staff unless they assertively seek answers themselves. Messages often go unreturned, leaving families in distress when trying to address concerns regarding their loved ones’ health or treatment plans. This broken line of communication can lead to misunderstandings about care procedures and overall patient well-being.

While physical and occupational therapy services at Mountain View seemed generally well-regarded by several reviewers—often praised for their expertise—the positive experience seems to dim beyond those services. Families have reported hygiene issues, lackluster food quality with an overabundance of starchy options, insufficient engagement in activities, and a general sense that basic patient care was lacking or inadequate at times. One distressing narrative notably pointed out injuries suffered by residents due to negligence and poor communication regarding incidents that occurred within the facility.

On the flip side, there were instances where personal experiences contradicted these negative impressions. Some reviewers spoke of profound gratitude towards staff who provided exceptional support during difficult times—caring professionals who formed connections with patients and anticipated their needs effectively. Personal stories highlighted instances where patients received dignified care during rehabilitation processes; long-term residents expressed comfort knowing they were taken care of like family.

Despite some praising remarks about dedicated employees such as Myrna from the business office—who reportedly provided outstanding support for administrative matters—certain alarming accounts signal deeper systemic issues within management structure and staffing levels at Mountain View Care Center. Whether describing subpar staffing leading to neglectful conditions or emphasizing wins achieved through stellar individual performance among caregivers amidst adversity reflects upon how much the overall experience can hinge on specific interactions rather than institutional consistency.

In conclusion, while Mountain View Care Center presents an appealing exterior that suggests warmth and hospitality coupled with some admirable staff members delivering excellent therapies, it must address significant deficits in consistent patient care standards throughout its functioning mechanisms if it hopes to match up with its visual appeal fully. Communication breakdowns between staff and family members pose considerable challenges alongside reports characterizing poor management practices affecting resident safety—a stark reminder that caregiving environments require continuous reflection on principles prioritizing dignity-driven experiences above all else.

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Walgreens (1.5 miles)
• Bashas' Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Fry's Pharmacy (3.1 miles)
• Fry's Pharmacy (3.2 miles)
• Walgreens (3.3 miles)

Restaurants

• Michelangelo Ristorante Italiano (1 miles)
• El Charro Cafe (1 miles)
• Guadalajara Original Grill (1.2 miles)
• Truland Burgers & Greens (1.3 miles)
• Tap & Bottle (1.3 miles)
• Pappoules (1.3 miles)
• Wildflower (1.4 miles)

Cafes

• Village Bakehouse (1.2 miles)
• Kneaders Bakery & Caf (2.8 miles)
• Dutch Bros Coffee (2.9 miles)
• Dutch Bros Coffee (3.6 miles)
• Starbucks (4 miles)

Physicians

• Advanced Vision Care (1.2 miles)
• Hess & Sandeen Plastic Surgery (1.2 miles)
• Foothills Family Practice (1.2 miles)
• Pusch Ridge Family Medicine (1.3 miles)
• Kimy Charani (1.3 miles)
• Tucson Family Medicine (1.6 miles)
• Affinity Eye Care (1.9 miles)

Theaters

• AMC Foothills 15 (1.4 miles)

Hospitals

• Nw Medical Hospital (2.3 miles)
• Northwest Medical Center (2.3 miles)

Places of Worship

• Grace Community Covenant Church (2.6 miles)
• Beautiful Savior Lutheran Church (3.1 miles)
• Casas Church (3.8 miles)

Parks

• Linda Vista Park (2.8 miles)
• Canada Del Oro Riverfront Park (3.3 miles)
• Rilito River Park (3.8 miles)
• Children's Memorial Park (3.9 miles)
• Willow Park (4.7 miles)