3841 East Presidio Road, Tucson, AZ 85716
For more information about senior living options: (844) 490-3973
The staff are compassionate, attentive, and professional. The facility is warm, clean, and welcoming for residents and families. The therapy teams are top-notch and highly effective in aiding recovery. The respiratory therapists demonstrate outstanding dedication, resilience, and expertise. Nurses and CNAs provide excellent, patient-centered care and listen carefully to residents' needs. Social workers and case managers help families navigate discharge and feel supported. The overall Haven team consistently goes above and beyond to meet patients' needs. Families report feeling confident that Haven prepares residents for success at home.
The reviews describe Haven as having horrible services and warn against bringing loved ones here. The food was inedible and meals were often subpar. Staff were rude and frequently ignored calls from family members. There were reports of medication errors and insufficient monitoring of vital signs. Care was negligent at times, with patients left in soiled conditions and call bells ignored. The facility is described as a nightmare and not a place to recover. Physical therapy was not provided as prescribed, especially on weekends. Communication with families was poor, with updates not returned. Dentures were lost and not promptly recovered, compromising patient dignity. Understaffing contributed to delays and reduced patient attention. Some reviewers advised avoiding this facility for rehabilitation due to deterioration over time.Gracious Haven Healthcare in Tucson is best suited for families seeking skilled nursing and rehabilitation with a pronounced emphasis on therapy and respiratory care. The community often attracts residents who want a modern, clean setting and a staff culture that values individualized attention from nurses, CNAs, and therapists. Those who prioritize aggressive physical therapy, prompt pain management, and a discharge-focused plan will find alignment here. The strongest case is made by the therapy teams and the nurses who consistently express commitment to progress. For post-surgical or post-injury stabilization, Haven frequently delivers measurable gains when engagement remains steady and expectations are clear.
However, potential residents should explicitly consider alternatives if reliability and communication are non-negotiable. Several reviews flag inconsistent responsiveness to call buttons, delayed updates to families, and management gaps that complicate discharge planning. When care lapses occur, the experience can deteriorate quickly, undermining trust. If a family cannot tolerate frequent escalations or desires a facility with consistently high safety and operational standards, other Tucson options may offer greater predictability. Those with high dependency or cognitive needs may want closer, more consistent oversight elsewhere if staffing levels are known to fluctuate.
On the upside, the pros cluster around compassionate, capable front-line staff and a robust rehab program. Many residents report attentive nurses and CNAs - names repeatedly cited include Amy, Stephanie, Linda, and Lizeth - who show up with patience, clarity, and a respectful bedside manner. Therapists such as Georgia, Christina, and Deidra bring practical skill and a steady cadence that helps patients regain mobility. Respiratory therapists, technicians, and wound care specialists are praised for their expertise, while the facility's cleanliness and modern feel create an environment conducive to recovery. Case managers and social staff are repeatedly credited with easing transitions and coordinating services to keep progress on track.
Yet serious red flags appear in a substantial portion of reviews. Repeated complaints describe long waits for assistance, inconsistent med administration, and missed call-bell responses that leave patients hungry for attention. Food quality and meal variety are singled out as variable, with some diners reporting meals that are barely palatable or inadequate for dietary needs. Documentation issues, lost equipment, and concerns about privacy and HIPAA practices also surface in certain families, alongside concerns about staffing shortages and perceived neglect. In the harshest cases, families characterize the care as unsafe or unresponsive, and several narratives warn against relying on the facility without close oversight.
Where the positives matter most, the cons are offset by tangible gains in mobility, independence, and discharge readiness. For many, the therapy teams generate meaningful improvement, with patients regaining walking ability and confidence when therapy remains consistent. Nursing staff, when present, deliver respectful, thorough care that makes relatives feel included in the plan. The same caregivers who receive praise for compassion are occasionally cited for gaps created by attrition or shifts. In practical terms, Haven can be an effective recovery setting for motivated residents, but only with active family involvement and vigilant oversight of the care plan and daily routines.
Decision guidance surfaces clearly: visit and observe the therapy gym, talk with the director of nursing, and request a dedicated social worker as a point of contact. Verify weekend therapy availability, confirm call-bell response times, and review the dietary program to ensure meals align with medical and cultural needs. Ask for recent incident reports, discharge statistics, and clarity on who handles family updates. If rehabilitation and intensive therapy are paramount, Haven's strengths may justify choosing it - provided there is a plan for consistent oversight and a clear path to home. If reliability and uninterrupted communication are top priorities, alternatives may offer more peace of mind.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tucson International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gracious Haven Healthcare in Tucson, AZ is a warm and inviting board and care home that offers personalized services and a comfortable living environment for seniors. Our facility is fully furnished and features amenities such as a dining room, garden, outdoor space, and Wi-Fi/high-speed internet access.
Our dedicated team of caregivers provides assistance with activities of daily living, including bathing, dressing, transfers, and medication management. We also offer coordination with healthcare providers to ensure that our residents receive the necessary medical attention. Our staff is trained to cater to special dietary restrictions, including diabetes diet, and prepares delicious meals for our residents.
At Gracious Haven Healthcare, we understand the importance of staying active and engaged. We provide scheduled daily activities to keep our residents mentally stimulated and socially connected. Whether it's enjoying a movie at one of the nearby theaters or exploring the various cafes and restaurants in the neighborhood, our community offers plenty of opportunities for recreation.
Our convenient location ensures easy access to essential services. With 13 cafes, 13 pharmacies, 34 physicians, 28 restaurants, 4 places of worship, and 7 hospitals nearby, our residents can easily meet their day-to-day needs without hassle.
At Gracious Haven Healthcare in Tucson, AZ, we strive to create a nurturing environment where seniors can live comfortably while receiving the care they need.
Gracious Haven Healthcare is located at 3841 East Presidio Road, Tucson, AZ 85716 in Pima County, Arizona
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