A-Z Home Care Options

Pros

• The staff is caring and helpful.
• They took care of all family home care needs.
• They are the best in health care.
• They have the best hearts.
• They are the best in personal care.
• They offer the best home health care and provide great care.

Cons

• A worker was constantly on the phone and refused to perform basic floor care.
• Management allegedly threatened to call Adult Protective Services over a cat issue.
• A complaint was filed with the VA, with hopes the company would lose its contract.
• The company prioritizes workers over clients and has horrible communication, preferring texts to calls.
• Many workers sent had no uniforms or gloves, and supplies were missing.
• The head supervisor in Phoenix failed to follow up after being contacted about issues in Tucson.
• The overall experience was unprofessional and negligent, causing stress; it took two weeks to find a worker.
• Dani is criticized for poor de-escalation and for texting clients instead of calling.
• Unprofessional management and lack of communication; not recommended for loved ones.

Review

The feedback about this home health care provider runs the gamut from glowing praise to blistering criticism, with a heavy emphasis on inconsistent service, poor management, and communication breakdowns. On balance, the reviews paint a picture of a company capable of delivering genuine care in some cases, but deeply struggling to maintain reliable standards across the board. Several clients describe a service that can be compassionate and attentive one week, then fall apart the next, leaving families frustrated and anxious about safety, reliability, and accountability.

A striking thread throughout multiple accounts is a lack of focus on care when it matters most. One reviewer recalls a worker who was constantly on the phone and, worse, refused to address a water spill in the bathroom - the kind of slip hazard that would typically demand immediate attention in a home care setting. The same account describes a broader pattern of inattention to basic safety and hygiene, suggesting that moments of true caregiving were overshadowed by distractions and a reluctance to perform even essential tasks like mopping up a spill or supporting household safety. This emphasis on attention to safety contrasts sharply with the ideal of a responsive, safety-first service that families rely on when they bring trusted caregivers into their homes.

Disquieting allegations extend beyond quality of care to the governance and enforcement side of the business. One reviewer recounts being threatened with Adult Protective Services over a cat, described in age terms as a "senile 17 year old cat" that misses the litter box. The claim positions the company as overstepping boundaries in an attempt to police household care dynamics, turning a pet care mishap into a potential legal or protective services matter. This anecdote underscores a fear among clients that the company's management could misuse authority or misinterpret a caregiver's responsibility, escalating situations unnecessarily rather than offering practical, compassionate guidance for everyday household management.

Communication emerges as another major fault line. Several reviewers describe a preference for texting clients about issues rather than calling, a method that many feel fails to convey nuance, urgency, or empathy in delicate situations. The complaint notes that important concerns were handled poorly through text messages, and that head supervisors - specifically in Phoenix - were contacted about problems in other locations (such as Tucson) without adequate follow-through. The consistent message is that the company's internal channels and escalation paths are disjointed, leaving clients without timely updates or reassurance when problems arise.

Staffing and readiness issues also appear repeatedly. Reviewers describe half of the workers sent to homes as lacking uniforms or even basic supplies like gloves. The sense is that sometimes personnel were deployed without proper preparation or oversight, leading to experiences that felt more like inconsistent outsourcing than a managed care service. One client even says it took two weeks to secure a reliable worker after moving from another state, painting a picture of a systemic difficulty in achieving stable, trustworthy placements rather than occasional isolated incidents.

Within this mix of experiences, there is a pointed critique of a specific staff member - referred to by name - that illustrates how interpersonal dynamics can color overall perceptions of the company. The reviewer says Dani is pleasant when things are smooth but fails to de-escalate conflicts effectively when problems arise, emphasizing that communication should target the client rather than the worker. The complaint escalates into a broader indictment of management practices and the sufficiency of training for handling adverse situations, suggesting a need for improved customer-facing crisis management and better-aligned processes for resolving conflicts with clients.

Not all feedback is negative, however. A number of reviewers affirm that "staff is so caring and helpful" and that the agency "took care of all my family home care needs." A few descriptions lean toward the positive end of the spectrum, with statements like "Best in health care," "Best in heart," and "Best in personnel care" echoing a belief that when the right conditions and the right team are in place, the service can be excellent. These statements imply that the company has the potential to deliver truly compassionate, high-quality home care when systems are functioning smoothly, caregivers are adequately supported, and leadership prioritizes consistent communication and accountability.

In the end, the thread connecting all these experiences is the stark variability in service quality. For some clients, the company provides dependable, caring support that meets or exceeds expectations; for others, the combination of miscommunication, safety concerns, staffing gaps, and management lapses creates a stressful and disappointing experience. The strongest call across the narratives is for more reliable operations: better oversight of hiring and training, clearer and more respectful communication, prompt follow-through from supervisors, and a safety-first approach that keeps clients and their households secure. When those elements align, the service is described as outstanding; when they do not, the experience quickly deteriorates into frustration, anxiety, and the sense that the company places rigidity and process above the real needs of clients and their families.

This part of Tucson, Arizona offers a convenient and diverse range of amenities for seniors looking to relocate. With numerous physicians' offices and pharmacies in close proximity, accessing healthcare services is hassle-free. There are also several restaurants and cafes within walking distance, providing plenty of dining options. For those seeking spiritual fulfillment, various places of worship are situated nearby. The area boasts several parks for leisurely walks and outdoor activities, as well as a movie theater for entertainment. In case of emergencies, there are two hospitals within a short drive. Overall, this neighborhood provides a well-rounded community with everything seniors may need for a comfortable living experience.

Physicians

• Nationwide Vision (0 miles)
• Orange Grove Peds (0.6 miles)
• Agave Family Medicine (1.8 miles)
• Tucson Family Medicine (2.1 miles)
• Foothills Family Practice (2.2 miles)
• Pusch Ridge Family Medicine (2.2 miles)
• Kimy Charani (2.2 miles)

Restaurants

• McDonald's (0.1 miles)
• Chick-Fil-A (0.1 miles)
• Golden Corral (0.5 miles)
• Catalina Brewing Company (0.6 miles)
• Popeyes Louisiana Kitchen (1.3 miles)
• Legends Bar & Grill (1.9 miles)
• Applebee's (2 miles)

Pharmacies

• Walgreens (0.1 miles)
• Fry's Pharmacy (0.2 miles)
• Botanica (1.3 miles)
• The Apothecary (1.3 miles)
• Bashas' Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• Walgreens (2.5 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Starbucks (2.8 miles)
• Village Bakehouse (4.5 miles)
• Kneaders Bakery & Caf (5.9 miles)
• Dutch Bros Coffee (5.9 miles)

Places of Worship

• Beautiful Savior Lutheran Church (0.5 miles)
• Grace Community Covenant Church (3.7 miles)
• Casas Church (4.8 miles)

Parks

• Willow Park (1.9 miles)
• Linda Vista Park (3.3 miles)
• Rilito River Park (4.1 miles)
• Saguaro National Park NE Access Point (4.3 miles)
• Continental Reserve (4.8 miles)
• Children's Memorial Park (4.8 miles)
• Canada Del Oro Riverfront Park (5.8 miles)

Theaters

• AMC Foothills 15 (2 miles)

Hospitals

• Northwest Medical Center (2.6 miles)
• Nw Medical Hospital (2.7 miles)