Infusion Care Systems

Pros

• The nurses are friendly, knowledgeable, and sincerely care about patients' recovery, feeling more like a friend than a typical caregiver.
• Henry consistently ensures infusions are delivered on time.
• PCI pharmacists are very helpful and knowledgeable.
• Medications are delivered with expiry dates that align with infusion needs.
• PCI coordinates care effectively with doctors and communicates with patients' families.
• Nursing care and pharmacy services are excellent and very professional; Arizona Home Care provides superior in-home medical care and follow-up.

Cons

• The reviewer characterizes the pharmacy experience as disastrous with recurring issues on every prescription fill.
• They report having to call daily to check the status and facing excuses and a lack of communication.
• They state that, despite the doctor's fax confirmations, the orders were reported as never received, causing weeks of delay.
• They describe delays caused by a staff member named Harry and by the pharmacy requesting a new order.
• They note unannounced policy changes regarding B12 that were never communicated, leading to further delays.
• They mention being told the new prescription was outside the recommended dose and needed adjustment.
• They report being promised callbacks but never receiving follow-up.
• They claim six weeks passed with the prescription still not filled.
• They describe the pharmacy's overall lack of organization and poor customer service as detrimental to their health.

Review

The collection of reviews presents a broad picture of home healthcare and pharmacy services, showing a clear divide between genuinely compassionate, responsive care and disappointing, inconsistent administrative operations. On one hand, there are stories of nurses and care teams who feel like trusted partners in recovery - nurses who are friendly, knowledgeable, and sincerely invested in the patient's wellbeing. Their demeanor and bedside manner aren't just comforting; they seem to make a real difference in how patients experience ongoing treatment at home. The best of these accounts describe caregivers who feel more like a dependable friend who happens to be a nurse, offering reassurance, clarity, and personal touch at every step of the recovery process.

But alongside those positive experiences, there's a troubling and frustrating narrative about a particular pharmacy experience that spanned many months and caused real health concerns. One patient has been relying on this pharmacy since April for a semaglutide prescription, only to encounter a steady stream of problems with no reliable resolution. The orders are consistently faxed by the doctor, yet the patient reports constant calls to check status, only to receive excuses and a surprising lack of communication. Even when the doctor provides confirmation that a fax was received, there's still silence about next steps. The patient recounts specific episodes: being told the pharmacy never received a fax, weeks spent locating the right contact (a person named Harry), and learning that the pharmacy was seeking a new order from the doctor, which caused additional delays. Each time, the patient was met with either Harry's unavailability or a claim that a new policy change - particularly one related to B12 - had been implemented without notice. The absence of timely notification forced the patient to repeatedly inform their doctor of changes, compounding delays. There were also reports of dosing issues, with the pharmacist indicating that the prescription was outside the recommended dose and requiring adjustment. Promised callbacks never occurred, and by September 10 - six weeks after the initial inquiries - the prescription still hadn't been filled. The patient emphasizes that the pharmacy's organizational shortcomings and lack of communication have had a consequential, adverse impact on health, highlighting the fear that such mismanagement could lead to dangerous gaps in treatment.

Within the same set of experiences, there's a contrasting thread that offers a glimmer of reliability and trust. One reviewer singles out an individual named Henry as someone who consistently stays on top of what's needed. The reviewer notes that the patient depends on infusions and that Henry ensures they're received on time, with quick and professional responses whenever the patient calls. This person expresses a clear willingness to recommend the company for home therapy, underscoring that even in a system that's otherwise fraught with miscommunication, there are dependable staff members who demonstrate exemplary service and consistent follow-through.

Other reviews shift the focus to a different provider altogether, painting a very favorable picture of PCI and Arizona Home Care. In one detailed account, PCI is described as providing the necessary medications while the patient received more than a month of home healthcare from Arizona Home Care. The PCI pharmacists are praised for being helpful, knowledgeable, and capable of ensuring medications were delivered with appropriate "good thru" dates, which is crucial for timely infusions. This reviewer contrasts PCI with a previous pharmacy that sent meds close to expiration, affirming PCI's reliability in this respect. Although coordinating preauthorization with the insurance company presented initial challenges, the patient emphasizes that, with persistence and teamwork, they succeeded in securing the necessary prior authorization before PCI shipped the meds. The pharmacists at PCI are also commended for coordinating care with Mayo Clinic doctors and for effectively communicating with the patient's family during a serious allergic reaction that required readmission to the hospital. The reviewer leaves a strong recommendation for PCI, underscoring the importance of coordinated care and proactive communication across multiple care teams.

A separate endorsement highlights nursing care and pharmacy services as exemplary, coupled with a detailed and accommodating accounting service. This review specifically credits Arizona Home Care with superior in-home medical care and diligent follow-up, underscoring a holistic appreciation for the organization's integrated approach. The praise isn't limited to clinical care alone; the administrative support - particularly the accounting function - also earns high marks for thoroughness and responsiveness. Taken together, these elements illustrate a comprehensive, patient-centered approach where the nursing staff, pharmacists, and back-office teams work in concert to support recovery and ongoing treatment at home.

Taken as a whole, the reviews convey a nuanced landscape of home healthcare and pharmacy services. They reveal how crucial consistent communication, reliable dosing and dispensing practices, and timely coordination with doctors and insurers are to patient health and peace of mind. They also highlight the human element - the care and dedication of specific team members like Henry and the PCI pharmacists - that can elevate the patient experience even within a system that otherwise struggles with process inefficiencies. The stories suggest that when care teams align around the patient, with clear follow-up, transparent policy communication, and proactive management of preauthorization and insurance issues, patients feel supported and safer. Conversely, when administrative gaps widen into delays and miscommunication, the impact on health and confidence can be significant and distressing.

In sum, these experiences underscore the power of compassionate, patient-centered nursing and dependable, well-coordinated pharmacy services. They also reveal tangible areas for improvement: ensuring that orders are traceable and communications are consistent; preventing unanticipated policy changes from slipping into practice without patient notification; maintaining reliable staff coverage for key contacts; and strengthening the collaboration between pharmacy, medical providers, and insurers to safeguard timely access to essential medications. The hopeful note across the narratives is that with focused attention on these operational gaps and a continued emphasis on personal, responsive care, patients can rely on both the empathy of nurses and the competence of pharmacists to support safe, effective home-based treatment.

Restaurants

• Someburros (0.3 miles)
• Venezia's Pizzeria (0.7 miles)
• Culver's (1 miles)
• Raising Cane's Chicken Fingers (1.9 miles)
• In-N-Out Burger (1.9 miles)
• Olive Garden (2.4 miles)
• Taco Bell (2.4 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Fry's Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Fry's Pharmacy (1.8 miles)
• Walgreens (1.9 miles)

Physicians

• 20/20 Image Eye Centers (0.8 miles)
• Momdoc-Women for Women (2.3 miles)
• Centre For Contemporary Dental Concepts (3.3 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (3.8 miles)
• Step By Step Pediatrics (5.2 miles)

Cafes

• Dutch Bros Coffee (0.8 miles)
• Starbucks (0.9 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.6 miles)
• Cartel Coffee Lab (2.7 miles)
• Starbucks (2.8 miles)
• Infusion Coffee & Tea (2.9 miles)

Theaters

• Alamo Drafthouse Tempe (1.1 miles)
• Arizona Mills 18 w/ IMAX (1.4 miles)
• Harkins Tempe Marketplace 16 (4.2 miles)

Places of Worship

• Temple Emanuel (1.1 miles)
• Kingdom Hall (1.8 miles)
• Islamic Community Center of Tempe (2.9 miles)

Parks

• Selleh Park (2.6 miles)
• Tempe Beach Park (3.3 miles)
• Daumler Park (3.4 miles)
• Blue Sky Airport Parking (3.5 miles)
• Desert Breeze Park (4.9 miles)

Transportation

• METRO University Dr /Rural (2.8 miles)
• Concourse C (4.7 miles)
• The Centurion Lounge (4.9 miles)
• Terminal 4, Concourse D (4.9 miles)
• Terminal 4 (4.9 miles)
• Terminal 4, Concourse B (5 miles)
• Admirals Club (5.1 miles)