Patti Ann's ACH

Pros

• AOS Events were absolutely amazing from start to finish.
• The team is organized, professional, and delivers a smooth experience.
• They are incredibly clean and respectful of spaces, leaving everything spotless.
• Every interaction with the staff is friendly and a joy to work with.
• Their communication is excellent, keeping clients updated every step of the way.
• They go above and beyond to make celebrations special.
• The inventory is phenomenal and continually expanded.
• Liz is amazing and ensures that no detail is missed.
• The owners and team are fair, communicative, and capable of crafting custom packages.
• Delivery is timely and the process is smooth.
• AOS Events is highly recommended for reliable, thoughtful, top-notch event planning.

Cons

• Liz is described as unprofessional and rude, with passive-aggressive remarks during inquiries.
• She allegedly made disrespectful comments such as "Did you just wake up?" and insinuated clients might be having financial issues.
• Several clients canceled due to this behavior, choosing to forfeit their deposits.
• A sister said the consultation was unorganized, defensive, and disrespectful to the family.
• Liz allegedly made inappropriate comments about temperament and parenting, making the group feel uncomfortable.
• The owner was described as flustered and stressed, interrupting and yelling, and telling customers there was "the door."
• Multiple reviews cite poor, unresponsive communication from Liz, leading to missed details and mismatched items, with only a small, unsatisfactory refund offered.
• Delivery/pickup issues were described as unprofessional with poor communication.

Review

AOS Event Designs and Rentals has a reputation that runs hot and cold, with glowing praise from some clients sitting shoulder to shoulder with sharply critical accounts from others. Across the board, Liz and her team are described as deeply involved in the planning process, with a spectrum of experiences that suggests a business whose outcomes can depend as much on the moment as on the contract. Several reviewers spotlight Liz herself as a central, memorable figure - at times the source of exceptional service, at other moments the focal point of frustration. The recurring thread is that this is a company that can deliver top-tier inventory, thoughtful design, and smooth execution for certain clients, while for others the experience falls short in communication, tone, or responsiveness.

Those who sing the company's praises often anchor their judgments on the quality of the rentals and the professionalism they experienced from start to finish. One client praised Liz for being incredibly accommodating, noting an amazing array of options and a service ethic that kept things running smoothly. In another telling, AOS Events' team was described as organized, professional, and considerate of the client's space - so much so that the event felt stress-free from planning through execution. Guests were said to have been friendly and helpful, and the communication was repeatedly cited as excellent, with timely updates that kept the entire process moving in a calm, confident direction. Such experiences culminated in strong recommendations, with clients noting a willingness to rely on AOS for milestone events, birthdays, gender reveals, and more. The rentals were described as high quality, and the overall customer service as excellent, turning party planning into a fun and easy process.

Several reviews echo this positive sentiment with a clear sense of loyalty. AOS is portrayed as a reliable partner that can translate a client's vision into a physical setup, responding to last-minute changes with patience and understanding. The praise isn't limited to the items themselves; it extends to the collaborative process - clear communication, thoughtful attention to detail, and a sense that Liz and her team are invested in making the celebration special. In some cases, clients emphasized the willingness to continue working with AOS well into future events, underscoring a strong track record of delivering on promises and adapting to evolving plans.

Yet this favorable picture sits against a backdrop of serious, detailed complaints that center on professional conduct and communication. A number of reviewers explicitly warn potential clients to "believe the reviews that mention Liz is unprofessional and rude." They recount a pattern of dismissive or even aggressive behavior during inquiries about changes to orders, including personal remarks that the reviewers found inappropriate or insulting. One account describes a month-in-advance request to alter a backyard setup after a venue change to a restaurant, only to be met with a refusal to modify the order and suggestions that the clients might be trying to save money at the company's expense. The outcome described was cancellation and the loss of a deposit, with the dissatisfied clients choosing to move their business elsewhere, citing a lack of respect as a decisive factor in their decision.

Another powerful narrative comes from a family member who accompanied a graduation-party consultation. This account paints a picture of organization that left much to be desired: unorganized and defensive customer service, disrespectful remarks about temperament and parenting, and a delivery of interactions that made the group feel unwelcome. The reviewer describes a scenario in which the owner appeared flustered and pursued video documentation of the clients without consent, culminating in a sudden, accusatory escalation that pushed the group to leave the consultation. The impression left is of a professional relationship strained by tense exchanges, with clients feeling that their questions and ideas were met with impatience and hostility rather than collaboration and care.

There are also practical service hiccups cited by multiple clients that extend beyond interpersonal dynamics. One review recounts a large order that included forgotten tables and a second delivery attempt, coupled with a dismissive phone exchange. The frustration escalated when, after the event, an agreed pickup was delayed, and an additional fee was demanded for sprinklers on a hot day, with the implication that the grass would be ruined otherwise. The reviewer described a culture of poor communication and, in their view, a lack of accountability that culminated in blocking the company's number. Another client highlighted ongoing communication gaps: difficulty getting responses to texts or calls, missed confirmations, and, closer to the event, mismatches in what was delivered versus what was requested. In one case, a partial refund was issued for an error that seemed disproportionately small relative to the value of the rental, leading to questions about prioritization and value, especially for smaller orders.

A final thread that connects several reviews concerns availability and the way issues are managed during high-demand seasons. Several clients noted the pressures of graduation season and other peak periods, expressing that proactive communication about inventory and substitutions would have been appreciated. The sentiment here is that while the company can deliver exceptional results when all goes smoothly, the real test comes in the moments when plans shift, and capacity to adapt hinges on the tone and responsiveness of the team. Given the breadth of experiences, prospective clients would do well to weigh both the strongest endorsements and the most pointed criticisms, recognizing that the outcomes can range from seamless, detail-rich event designs to disputes that escalate into cancellations and deposit losses.

Taken together, the collection of reviews presents a nuanced picture of AOS Event Designs and Rentals. The company is praised for its inventory, design sensibility, and the ability to execute complex events with care, particularly when the client and staff are aligned and collaborative. At the same time, the feedback highlights serious concerns about communication, professional conduct, and respect in some interactions, with specific anecdotes of inappropriate remarks, defensive responses, and aggressive behavior that understandably erode trust. For anyone considering AOS, the message is clear: the team has the capability to deliver standout events, but it is essential to establish clear expectations, confirm responsiveness, and, if possible, have written agreements that specify how changes, deposits, and substitutions will be handled. In short, AOS can be a superb partner for a flawless celebration, but the experience may hinge on the day-to-day dynamics between client and consultant, particularly around communication and tone.

This part of Surprise, Arizona offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several restaurants within close proximity, such as Chick-Fil-A, Carrabba's Italian Grill, and Lou's Tivoli Gardens, residents can enjoy a diverse selection of dining options. Additionally, there are reputable physicians and pharmacies nearby, including Banner Health Center and CVS Pharmacy, ensuring easy access to healthcare services. The area also features a number of parks for outdoor recreation and relaxation, such as Surprise Community Park and Veramonte Park. For those who enjoy socializing over coffee or tea, there are several Starbucks cafes in the vicinity. Furthermore, entertainment options like AMC Surprise Pointe 14 theater provide opportunities for leisure activities. Overall, this neighborhood in Surprise offers a well-rounded living experience with essential amenities within reach.

Restaurants

• Chick-Fil-A (0.3 miles)
• Carrabba's Italian Grill (0.5 miles)
• Lou's Tivoli Gardens (1.4 miles)
• Crumbl Cookies (1.8 miles)
• Fuzzy's Southwest Sports Grill (1.8 miles)
• Crooked Putter (1.9 miles)
• The Brookside II Sports Bar (1.9 miles)

Physicians

• Banner Health Center (0.6 miles)
• Affiliated Dermatology (0.6 miles)
• Westside Internal Medicine (1 miles)
• Antonio Yu Jr (1 miles)
• Bestcare Internal Medicine (1 miles)
• Yu, Antonio Yu Antonio V Jr MD PC (1 miles)
• Allergy Asthma Clinic (1.1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.6 miles)
• Fry's Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Sunrise Valley Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.3 miles)

Parks

• Indoor Playgrounds International (0.8 miles)
• Surprise Community Park (1.4 miles)
• Kingswood Parke HOA Park (1.7 miles)
• Veramonte Park (2.5 miles)
• Pet Park Sun City Grand (3.4 miles)
• Asante Park (5.6 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Starbucks (2.8 miles)
• The Grand Cafe (3.4 miles)
• Sumo Snow (3.4 miles)
• Starbucks (4 miles)

Theaters

• AMC Surprise Pointe 14 (1.8 miles)

Hospitals

• Apricus Medical Group (2.2 miles)

Places of Worship

• St Clare of Assisi Catholic Church (4.3 miles)