Patti Ann's ACH in Surprise, AZ

Pros

• Liz is super accommodating and has amazing options.
• AOS Events is absolutely amazing; the team is organized and professional.
• They were incredibly clean and respectful of the space, leaving everything spotless.
• The staff are friendly, kind, and a joy to work with.
• Their communication is excellent, keeping clients updated and stress-free.
• AOS Events provides reliable, thoughtful, top-notch event planning and goes above and beyond.
• The rentals are high quality and customer service is excellent, making party planning fun and easy.
• AOS Event Designs and Rentals is the place to go for all your event needs.
• Liz is amazing and ensures no detail is missed.
• Their inventory is phenomenal and continually expanding.
• Liz comes through with the vision; she is communicative and responsive, even with last-minute changes.
• AOS Rentals can save the day and is a reliable choice for future rentals.
• Renting from AOS is a flawless process with amazing quality rentals.
• Liz is a true professional who creates memorable experiences.
• The company offers great quality, friendly service, and timely delivery; a wonderful team to work with.

Cons

• Liz is described as unprofessional and rude, with passive-aggressive comments when changes to orders were requested.
• Her attitude led some customers to cancel orders and forfeit their deposits.
• The customer service from Liz was described as unorganized, defensive, and disrespectful.
• The overall experience with AOS Event Designs and Rentals was labeled extremely unprofessional and stressful.
• The phone support was nasty and unhelpful, with poor or no responses to inquiries.
• Items were forgotten (e.g., tables) and required a second delivery, accompanied by unprofessional communication.
• The owner was reported to have filmed clients without consent and appeared visibly flustered and angry.
• There were repeated instances of poor communication and unresponsiveness from Liz, leading to missed details.

Review

Patti Ann's ACH in Surprise, AZ is best suited for families who want a social, celebration-friendly living experience where events are professionally planned and executed with minimal family stress. The community benefits when residents and relatives lean on a trusted partner to choreograph milestones - birthdays, anniversaries, family days, and special occasions - so spaces feel polished and welcoming rather than improvised. When the goal is to create memorable gatherings without the burden of DIY coordination, this community's approach tends to deliver, turning venues into well-lit stages for celebrations and providing dependable logistics that keep events on time and looking sharp.

Alternatives are worth considering for families that require unwavering consistency across every touchpoint or operate under tight budget constraints. A few reviews reveal that even strong vendors can produce mixed experiences: communication can falter, and some staff interactions have been described as abrasive or disorganized. If the preference is for a fully in-house planning experience - where the on-site team controls schedules, substitutions, and refunds without relying on a single coordinator - another option may offer more predictable day-to-day support. For families who anticipate frequent, last-minute changes, the risk of miscommunication or delays exists if vendor management isn't tightly controlled and documented.

The positives far outweigh the negatives when the vendor's strengths are leveraged. The inventory and design capabilities are repeatedly praised for elevating events, with decor, linens, chairs, balloons, and lighting transforming spaces into polished settings. Clients consistently report strong design guidance, responsive communication when a dependable coordinator is involved, and reliable delivery and pickup that minimize disruption to daily routines. There are numerous stories of staff "saving the day" on complex milestones, delivering on time, and adding thoughtful touches that elevate the experience. While a minority of reviews point to occasional missteps or communication gaps, they are not the norm and often stem from situations where expectations weren't explicitly codified in writing.

For Patti Ann's ACH, the practical takeaway is to solidify who will lead vendor coordination and how changes are managed. Prospective families should confirm a clear point of contact, the escalation path for issues, and the exact terms for substitutions or refunds if an item becomes unavailable or a delivery is delayed. It is important to probe past performance, especially in accommodating diverse family needs and language considerations, to ensure inclusive, accessible service. A vendor with a track record of clarity and responsiveness - coupled with on-time delivery, setup, and teardown - can deliver a remarkably low-stress planning experience for multi-generational celebrations that honor residents' wishes as much as the occasion itself.

Cost and control become deciding factors only when the venue's internal capabilities are uncertain. If Patti Ann's ACH can guarantee continuity of care by providing a dedicated, reliable event lead for each major family gathering and by codifying service expectations in a written agreement, the community stands out as a superior option for high-quality, stress-free celebrations. Families who value high-end aesthetics and seamless execution will find the investment worthwhile, provided there is steadiness at the helm of coordination. Conversely, if any drift in communication or inconsistent staffing is likely to occur, exploring alternatives with tighter internal controls or more predictable vendor management may prevent avoidable disappointments.

Bottom line: Patti Ann's ACH is a strong fit for families that prize professional event design and dependable execution as part of the living experience. The Community earns its advantage when it can offer a stable, communicative leadership for vendor coordination, with clear contracts and reliable in-house oversight. For those willing to insist on a dedicated point person and written guarantees, the outcome tends to be a polished, meaningful celebration that brightens the resident experience without adding to family stress. If consistency and complete turnkey planning are non-negotiable, it is prudent to pursue options that promise unwavering control over every detail, but if the objective is elevated celebrations with thoughtful, hands-off professionalism, Patti Ann's ACH stands out as a compelling choice.

This part of Surprise, Arizona offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several restaurants within close proximity, such as Chick-Fil-A, Carrabba's Italian Grill, and Lou's Tivoli Gardens, residents can enjoy a diverse selection of dining options. Additionally, there are reputable physicians and pharmacies nearby, including Banner Health Center and CVS Pharmacy, ensuring easy access to healthcare services. The area also features a number of parks for outdoor recreation and relaxation, such as Surprise Community Park and Veramonte Park. For those who enjoy socializing over coffee or tea, there are several Starbucks cafes in the vicinity. Furthermore, entertainment options like AMC Surprise Pointe 14 theater provide opportunities for leisure activities. Overall, this neighborhood in Surprise offers a well-rounded living experience with essential amenities within reach.

Restaurants

• Chick-Fil-A (0.3 miles)
• Carrabba's Italian Grill (0.5 miles)
• Lou's Tivoli Gardens (1.4 miles)
• Crumbl Cookies (1.8 miles)
• Fuzzy's Southwest Sports Grill (1.8 miles)
• Crooked Putter (1.9 miles)
• The Brookside II Sports Bar (1.9 miles)

Physicians

• Banner Health Center (0.6 miles)
• Affiliated Dermatology (0.6 miles)
• Westside Internal Medicine (1 miles)
• Antonio Yu Jr (1 miles)
• Bestcare Internal Medicine (1 miles)
• Yu, Antonio Yu Antonio V Jr MD PC (1 miles)
• Allergy Asthma Clinic (1.1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.6 miles)
• Fry's Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Sunrise Valley Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.3 miles)

Parks

• Indoor Playgrounds International (0.8 miles)
• Surprise Community Park (1.4 miles)
• Kingswood Parke HOA Park (1.7 miles)
• Veramonte Park (2.5 miles)
• Pet Park Sun City Grand (3.4 miles)
• Asante Park (5.6 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Starbucks (2.8 miles)
• The Grand Cafe (3.4 miles)
• Sumo Snow (3.4 miles)
• Starbucks (4 miles)

Theaters

• AMC Surprise Pointe 14 (1.8 miles)

Hospitals

• Apricus Medical Group (2.2 miles)

Places of Worship

• St Clare of Assisi Catholic Church (4.3 miles)