Touching Hearts at Home - Scottsdale

Pros

• Golden Heart Senior Care provides round-the-clock, compassionate care.
• The caregivers are kind, respectful, and loving.
• The team delivers seamless, personalized care plans tailored to each loved one.
• Caregivers like Alyssa are highly skilled, reliable, and incredibly kind and attentive.
• The company is consistently responsive, with calls returned promptly.
• The staff demonstrate genuine care and compassion, treating families with warmth and professionalism.
• Golden Heart is regarded as a top performer in the home care industry.
• Arelis is fantastic - hardworking, committed, and truly caring.
• The end-of-life care provided is deeply compassionate and supportive.
• The owner and leadership are genuine, approachable, and dedicated to quality care.
• Families note that Lori, Vanessa, Kathy, and other caregivers are amazing and supportive.
• Golden Heart coordinates well with assisted living facilities and hospice to ensure comfort and needs are met.

Cons

• One reviewer stated that nobody showed up to take their mom to an appointment, despite a two-week arrangement and the day-before confirmation.
• A reviewer claimed Golden Heart is inconsistent, with frequent caregiver call-outs and a lack of reputable on-call caregivers, raising questions about how hires and caregiver experience are handled.
• A reviewer criticized poor management, unkept promises, and constant office staff turnover, suggesting their mom could have been left in a bad position.
• A reviewer described the company as terrible to their workers, pulling caregivers from shifts without notifying clients or sending replacements, and offering only a shrug when concerns were raised.

Review

Families seeking home-based care for loved ones often weigh many factors - compassion, reliability, cultural alignment, and the ability to stay connected with caregivers who understand their unique needs. The experiences shared about Golden Heart Senior Care reflect a broad spectrum of outcomes, but with a common thread: a deep commitment to treating seniors with dignity and warmth, and a recognition that skilled, attentive support can make a significant difference during challenging times.

Several families highlighted the most intimate and moving kind of service: end-of-life care provided at home. In one account, a family described how they received round-the-clock, compassionate support from four dedicated Latinas over five days, enabling their father to transition with dignity. The caregivers were described as kind, respectful, and loving, and their presence offered the family strength and the space to bring their best selves to a difficult moment. The emphasis on Spanish-speaking caregivers also underscored the importance of cultural and linguistic alignment in delivering meaningful care during such sensitive times. The overall tone was one of gratitude for the care team's dedication and the peace it brought to the family during a deeply personal journey.

Other stories centered on a loved one's recovery or ongoing needs after a serious event, such as a stroke. A family member noted that after his mother-in-law could no longer be left alone, Golden Heart provided respite care that made a real difference. Their caregiver, Joan, was described as absolutely amazing - engaging the mother-in-law with activities and conversation, delivering high-quality physical and emotional support, and giving the family confidence that their loved one was in good hands. The caregiver's ability to keep the patient engaged and safe while providing reliable, attentive care was a recurring theme in several positive testimonials.

Yet not every experience was flawless. One account described a troubling gap in service: a caregiver was scheduled to take a family member to an appointment, the plan had been confirmed two weeks in advance, yet no one showed up. The disappointment was clear, and the reviewer stated they would not be calling again. This highlighted a real risk in home care - logistics and reliability can heavily impact a family's trust and the smooth coordination of important appointments. It serves as a reminder that while the human element of caregiving is central, the operational side of scheduling and accountability also matters greatly.

Meanwhile, loyalty to Golden Heart was reinforced by several long-term clients who praised the team's responsiveness and the personal care they received. Alyssa, described as an absolute angel, was praised for her combination of skill, reliability, kindness, patience, and attentiveness. Families felt supported not only by the practical aspects of care but by the compassion that made a difficult period more bearable. The consistency of care - a caregiver who truly listened, followed directions, and adapted to the evolving needs of the patient - was repeatedly celebrated, reinforcing Golden Heart's reputation for high-quality, relationship-centered support.

That said, a recurring caution ran through multiple reviews regarding management and staffing. Some families reported frequent call-outs and turnover among caregivers, with concerns about on-call coverage and the company's ability to provide dependable replacements. One reviewer described a broader pattern of management instability and frequent changes in office staff, implying that this could leave families in precarious positions if a reliable caregiver could not be found quickly. Another pointed to specific incidents where caregivers were pulled from shifts without clear replacements, and a manager's reaction - an offhand apology rather than a tangible solution - left the impression that organizational reliability could vary. These perspectives underscore the importance of solid scheduling systems, robust backup plans, and consistent communication from leadership when families rely on care teams.

Supporters of Golden Heart also emphasized the company's strengths in responsiveness, caring culture, and professional treatment of patients and their families. Reviews consistently praised the team's empathy and dedication, with phrases that highlighted the staff's genuine care, the leadership that models high standards, and the way caregivers treat patients with dignity and respect. There was a strong sense that the company's approach often goes beyond basic tasks to form meaningful relationships - family members felt that the caregivers and staff acted with heart, making families feel seen and supported during some of life's most challenging moments.

Leadership and personal engagement emerged as a notable theme. Several reviews described open, hands-on leadership from owners and leaders like Rodney and Laurie, with conversations that conveyed a genuine commitment to quality care. Meetings with the owner were described as productive and reassuring, with a sense that leadership is invested in the success and well-being of both patients and families. Specific staff members, such as Kathy, Vanessa, and Lori (the latter often cited in conjunction with discussions of management), were highlighted for their impact on care quality. Families appreciated the personal touch - caregivers who listened, stayed flexible, and prioritized the patient's comfort and autonomy, often going "the extra mile" to coordinate with facilities and hospice teams to ensure comfort and safety.

Putting these experiences together, Golden Heart Senior Care emerges as a company that can deliver deeply compassionate, personalized home care, particularly when a client's needs align with staff who share language and cultural background. The strongest praise tends to come from families who felt comfort, trust, and peace of mind in the hands of dedicated caregivers, and who appreciated the company's emphasis on respectful, relationship-based care. At the same time, the reviews make clear that operational consistency - especially around scheduling, on-call coverage, and caregiver continuity - can be a real challenge, and one that prospective clients may want to discuss upfront to set clear expectations.

If you're considering Golden Heart Senior Care for a loved one, you'll find a compelling case for their approach: compassionate, often culturally aligned care that can help families stay together at home during difficult moments, with a willingness from leadership to engage personally and professionally. Be sure to have frank conversations about scheduling backups, on-call coverage, and the process for handling changes in caregivers, so you can pair the strong, heart-centered care you're likely to receive with the reliability you need. With thoughtful coordination, Golden Heart has the potential to provide meaningful support that honors the patient and sustains the family through challenging times.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.5 miles)

Cafes

• Starbucks (0.4 miles)
• Dutch Bros Coffee (1.4 miles)
• Bikini Beans Espresso (2.7 miles)
• Starbucks (3.4 miles)
• Infusion Coffee & Tea (4.2 miles)
• Starbucks (4.4 miles)
• Dutch Bros Coffee (4.5 miles)

Physicians

• Scottsdale Cardiovascular Center (0.9 miles)
• Azam Medical Clinic (2 miles)
• One Medical (2 miles)
• Null (4.6 miles)
• Momdoc-Women for Women (5.8 miles)
• 20/20 Image Eye Centers (6.3 miles)

Restaurants

• Playa III (1 miles)
• McDonald's (1 miles)
• Defalco's Italian Grocery (1.3 miles)
• Boondocks Patio & Grill (1.6 miles)
• Culinary Dropout (2 miles)
• Shake Shack (2 miles)
• Francine (2.2 miles)

Hospitals

• Greenbaum Surgery Center (1.3 miles)

Places of Worship

• Salt River Assembly of God (3.2 miles)
• Islamic Community Center of Tempe (4.3 miles)
• Christ Church of the Ascension (6.2 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.2 miles)

Parks

• Tempe Beach Park (4.1 miles)
• Selleh Park (5.3 miles)
• Daumler Park (5.7 miles)
• Blue Sky Airport Parking (5.9 miles)

Transportation

• METRO University Dr /Rural (4.3 miles)
• The Centurion Lounge (5.9 miles)
• Concourse C (6 miles)
• Terminal 4, Concourse B (6 miles)
• Terminal 4 (6.1 miles)
• Admirals Club (6.1 miles)
• Terminal 4, Concourse D (6.2 miles)