Touching Hearts at Home - Scottsdale

Touching Hearts at Home - Scottsdale is a senior community in Scottsdale, AZ.

Information last verified:

8111 E Thomas Rd, Ste 112, Scottsdale, AZ 85251

For more information about senior living options: (866) 208-4318

4.4 from 41 reviews
5 stars
35
4 stars
0
3 stars
0
2 stars
0
1 stars
6

Overall Review of Touching Hearts at Home - Scottsdale

common 20 reviews mention this

Care feels compassionate and personal

Residents and families consistently describe compassionate, personalized in-home support.

Many reviewers say the caregivers showed compassion and patience while meeting day-to-day needs at home. Several families describe communication and attention to comfort during difficult situations, including end-of-life care. A common thread is that the team treats both the person receiving care and the family with kindness and professionalism.

common 5 reviews mention this

Responsiveness and communication stand out

Families report that calls and support are handled quickly when they need help.

Multiple reviews mention fast responses and reliable follow-through when scheduling or questions came up. Reviewers describe the reassurance of prompt communication and feeling confident their concerns would be addressed. Some also mention that the owners or team were reachable and involved during the care process.

common 6 reviews mention this

Care planning and caregiver matching

Families describe careful matching and individualized care planning.

Several reviewers say the agency took time to understand specific needs, preferences, and the kind of caregiver support required. Families also mention vetting and matching efforts so the caregiver fits the client and household. In a few cases, reviewers highlight tailoring communication needs, such as requesting Spanish-speaking caregivers.

caveat 4 reviews mention this

Reliability issues create serious concerns

Some families report major staffing reliability problems.

A minority of reviews describe breakdowns in coverage, including missed transportation appointments and caregivers not showing up as scheduled. Others mention caregiver call-outs and trouble with finding replacements, along with frustrations about management and customer care. These complaints are severe enough that reviewers urge caution or advise avoiding the company.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Transportation

  • Phoenix Sky Harbor International (7 miles away) Phoenix Sky Harbor International (7 miles away)

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (1 miles)
  • Walgreens (1.3 miles)
  • Walgreens (3 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.3 miles)
  • CVS Pharmacy (4.5 miles)

Cafes

  • Starbucks (0.4 miles)
  • Dutch Bros Coffee (1.4 miles)
  • Bikini Beans Espresso (2.7 miles)
  • Starbucks (3.4 miles)
  • Infusion Coffee & Tea (4.2 miles)
  • Starbucks (4.4 miles)
  • Dutch Bros Coffee (4.5 miles)

Physicians

  • Scottsdale Cardiovascular Center (0.9 miles)
  • Azam Medical Clinic (2 miles)
  • One Medical (2 miles)
  • Null (4.6 miles)
  • Momdoc-Women for Women (5.8 miles)
  • 20/20 Image Eye Centers (6.3 miles)

Restaurants

  • Playa III (1 miles)
  • McDonald's (1 miles)
  • Defalco's Italian Grocery (1.3 miles)
  • Boondocks Patio & Grill (1.6 miles)
  • Culinary Dropout (2 miles)
  • Shake Shack (2 miles)
  • Francine (2.2 miles)

Hospitals

  • Greenbaum Surgery Center (1.3 miles)

Places of Worship

  • Salt River Assembly of God (3.2 miles)
  • Islamic Community Center of Tempe (4.3 miles)
  • Christ Church of the Ascension (6.2 miles)

Theaters

  • Harkins Tempe Marketplace 16 (3.2 miles)

Parks

  • Tempe Beach Park (4.1 miles)
  • Selleh Park (5.3 miles)
  • Daumler Park (5.7 miles)
  • Blue Sky Airport Parking (5.9 miles)

Transportation

  • METRO University Dr /Rural (4.3 miles)
  • The Centurion Lounge (5.9 miles)
  • Concourse C (6 miles)
  • Terminal 4, Concourse B (6 miles)
  • Terminal 4 (6.1 miles)
  • Admirals Club (6.1 miles)
  • Terminal 4, Concourse D (6.2 miles)

Frequently Asked Questions

Where is Touching Hearts at Home - Scottsdale?

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