Touching Hearts at Home - Scottsdale

Pros

• The staff delivered round-the-clock, compassionate care that strengthened the family during their father's transition.
• They were kind, respectful, and loving throughout the caregiving.
• Joan was absolutely amazing, engaging the mother-in-law with activities and conversation while providing excellent care.
• Rodney and his team made the home-care process seamless and reassuring with a personalized care plan.
• Alyssa is an absolute angel - highly skilled, reliable, kind, patient, and attentive.
• Golden Heart Senior Care provided incredible support from the first interaction.
• Golden Heart is very responsive, and their caregivers are caring and helpful.
• The staff's genuine care and compassion set Golden Heart apart; they are professional, considerate, and kind.
• Arelis is fantastic - hard-working, committed, and cares about helping others.
• Kathy makes a huge difference - caring, attentive, and tireless.
• Lori and the staff are amazing; Golden Heart is a trusted choice, always available and responsive.
• The owners are genuinely invested in quality care and actively involved.

Cons

• The service failed to show up for the client's mother's appointment, despite a two-week arrangement and day-before confirmation.
• The company is inconsistent: it can be good at times, but there are frequent caregiver call-outs and a lack of reputable on-call caregivers.
• The owner reportedly responded to a missed dinner for a client with only "sorry," illustrating poor responsiveness to client needs.
• Rodney Malone and his wife are described as having no clue how to run a business, with terrible customer care, disorganized HR, and rude, disrespectful, and impatient behavior.
• There is poor management and frequent promises that cannot be kept, along with constant turnover of office staff.
• One reviewer described the company as terrible to its workers.

Review

Touching Hearts at Home in Scottsdale is best suited for families that want to keep a loved one at home and value a highly personal, relationship-driven approach to care. This agency profile consistently favors a hands-on, family-centered model propelled by owner involvement and a strong emphasis on matching caregivers to individual needs. The ideal client is someone who prioritizes compassionate, culturally aware support, including Spanish-speaking staff when cultures and language matter, and who wants steady, clear communication about daily care, changes, and progress. For families navigating end-of-life or comfort-focused care, the pattern is one of steady warmth, practical help, and a willingness to coordinate with hospice teams to maintain comfort and dignity at home.

Alternatives are worth considering for families who cannot tolerate gaps in coverage or who require a higher level of licensed medical oversight around the clock. If reliability and predictable scheduling are non-negotiable, a larger agency with deeper bench strength and formal back-up staffing may be preferable. For clients needing 24/7 nursing supervision, guaranteed on-call coverage, or highly structured clinical programs, facility-based options or home-health providers with robust clinical staffing could be more appropriate. In short, those who fear last-minute no-shows or frequent shift changes should vet backup plans, replacement coverage, and escalation paths before committing.

The strongest pros here center on genuine, caring engagement and adaptive, family-responsive care. Caregivers are repeatedly described as patient, attentive, and capable of engaging clients in meaningful activities and conversation, which sustains dignity and quality of life in familiar surroundings. Families receive regular updates and feel supported by a leadership team that is willing to intervene, coordinate with physicians, and tailor care plans to evolving needs. The personal touch shines through in how caregiver placements are vetted and adjusted to align with family preferences, and in the notable willingness of owners to stay connected, answer questions, and shepherd the process from first contact onward. For many, these elements translate into real peace of mind and a sense of being seen, heard, and cared for - not merely serviced.

Yet, the experience is not without notable drawbacks. Several accounts cite call-outs and scheduling gaps, with caregivers not always available when needed and replacements not always on hand. A thread of management instability and turnover punctuates some reviews, including concerns about organizational consistency and HR processes. These patterns can create anxiety for families already navigating the emotional and logistical strain of caregiving, especially when a trusted caregiver is suddenly unavailable. Taken together, the cons point to a legitimate reminder: the benefit of a warm, responsive culture must be weighed against the risk of staffing fluctuations and the potential for uneven administrative performance.

Despite these concerns, the positive attributes often offset the drawbacks when planning with transparency and safeguards. The owners' active involvement and meticulous caregiver matching can mitigate risk by aligning personalities, languages, and care styles with family expectations. The ability to coordinate closely with hospice partners and to maintain a home-based care trajectory offers a compelling alternative to institutional care for many families. When the operational kinks are managed - clear backup plans, reliable communication channels, and explicit expectations - families report meaningful continuity of care, timely updates, and care that feels cohesive rather than episodic.

For families weighing this Scottsdale option, a practical decision framework helps translate reviews into action. Start with a detailed care plan that includes back-up caregiver coverage, a defined point of contact, and a schedule escalation process. Confirm language capabilities and cultural alignment to ensure comfort during conversations and activities. Seek a two-week trial period with a concrete guarantee for back-up staffing during holidays and peak times. Verify licensing and insurance, and demand a clear policy on caregiver turnover and replacement timelines. If the need is for exceptional warmth and customized, home-based care, this agency delivers; if the priority is unassailable scheduling reliability or intensive clinical nursing 24/7, look for a provider with a larger clinical footprint and formalized contingency systems.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.5 miles)

Cafes

• Starbucks (0.4 miles)
• Dutch Bros Coffee (1.4 miles)
• Bikini Beans Espresso (2.7 miles)
• Starbucks (3.4 miles)
• Infusion Coffee & Tea (4.2 miles)
• Starbucks (4.4 miles)
• Dutch Bros Coffee (4.5 miles)

Physicians

• Scottsdale Cardiovascular Center (0.9 miles)
• Azam Medical Clinic (2 miles)
• One Medical (2 miles)
• Null (4.6 miles)
• Momdoc-Women for Women (5.8 miles)
• 20/20 Image Eye Centers (6.3 miles)

Restaurants

• Playa III (1 miles)
• McDonald's (1 miles)
• Defalco's Italian Grocery (1.3 miles)
• Boondocks Patio & Grill (1.6 miles)
• Culinary Dropout (2 miles)
• Shake Shack (2 miles)
• Francine (2.2 miles)

Hospitals

• Greenbaum Surgery Center (1.3 miles)

Places of Worship

• Salt River Assembly of God (3.2 miles)
• Islamic Community Center of Tempe (4.3 miles)
• Christ Church of the Ascension (6.2 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.2 miles)

Parks

• Tempe Beach Park (4.1 miles)
• Selleh Park (5.3 miles)
• Daumler Park (5.7 miles)
• Blue Sky Airport Parking (5.9 miles)

Transportation

• METRO University Dr /Rural (4.3 miles)
• The Centurion Lounge (5.9 miles)
• Concourse C (6 miles)
• Terminal 4, Concourse B (6 miles)
• Terminal 4 (6.1 miles)
• Admirals Club (6.1 miles)
• Terminal 4, Concourse D (6.2 miles)