24 Hour Home Care - Scottsdale

Pros

• Melanie was really great.
• 24 Hour Home Care offers 24/7 availability, quick response times, compassionate caregivers, and attentive care plan customization.
• They provided an excellent caregiver for two weeks, and the family could not have done it without them.
• Katherine, the Senior Account Manager, provided high-quality and consistent caregivers to help mom.
• The caregivers were on time, prompt, and pleasant, making recovery easier.
• 24Hr HomeCare is an incredible organization that continually elevates the non-medical home care industry.
• The company is amazing and consistently goes above and beyond to help those in need.
• The thorough screening process ensures high-quality, passionate, and professional caregivers, and the office staff is attentive.
• The on-demand ride program is a huge help.
• Michelle Wilkins was knowledgeable, kind, and caring with a great sense of humor.

Cons

• A caregiver video-chatted during the night and ignored the mother's calls for help.
• Each night brought a new caregiver who felt like just an extra set of hands.
• A caregiver fell asleep beside the mother and did not wake when help was needed.
• None of the caregivers arrived on time, with delays of 20 to 60 minutes.
• Four out of five caregivers were ill equipped to do the job.
• One caregiver could not physically help with diaper changes.
• One caregiver quit two hours before her shift.
• The company would leave clients high and dry when coverage was unavailable.
• Caregivers slept on the job and did not follow the care plan, causing the patient to regress.

Review

24 Hour Home Care - Scottsdale is best suited for families that need around-the-clock non-medical support for a recently discharged loved one or an aging parent who requires overnight assistance, personal care, and help with daily routines. The model works best when a caregiver team can be deployed for long shifts and when the family is able to supervise and coordinate schedules, track who is coming in, and adapt the care plan as needs change. It is not the ideal fit for those requiring medical-grade care, highly structured guaranteed staffing, or a consistently fixed team over weeks without interruption.

Those who should consider alternatives are families facing high reliability requirements or safety concerns where missed shifts are not acceptable. If a loved one demands medically oriented tasks, strict adherence to a fixed caregiver roster, or consistent same-day coverage without gaps, a different provider with a stronger track record on scheduling and 24/7 back-up may be wiser. For hospice or higher-acuity scenarios, facility-based options or specialized medical home care services could better align with the level of medical oversight required.

The strongest positives center on availability and responsiveness: 24 Hour Home Care offers around-the-clock access, quick response, and a demonstrated ability to tailor care plans. Families repeatedly value the option to arrange one-on-one support for personal care, medication reminders, meal preparation, transferring assistance, companionship, and transportation. The company's ride program, "Ride With 24," adds a practical, independence-supporting dimension, especially for those who must attend appointments or run errands without relying on family members. When the same caregivers are assigned, several reviews describe real comfort, consistency, and a positive rapport that makes recovery easier and daily life more manageable.

Counterbalancing these strengths are a series of reliability and safety concerns raised across multiple experiences. Reports of caregivers arriving 20 to 60 minutes late, shifts being missed, or coverage collapsing over weekends signal a vulnerability in scheduling and contingency planning. Some caregivers are described as ill-equipped to perform essential tasks, while others reportedly failed to follow care plans or to communicate critical changes. A few reviews highlight personal safety risks - ranging from odors or erratic behavior to alarming instances of caregivers sleeping on the job or leaving mid-shift - which erode trust and complicate risk management for families.

The pros do offset the cons only when a disciplined operational framework is in place. The availability and personalized care offer genuine value for families who can demand and enforce a stable caregiver team, reliable scheduling, and transparent performance expectations. If a dedicated account manager is assigned and a concrete backup plan is documented, the risk of gaps diminishes and the positive impact of compassionate, skilled caregivers becomes more reliable. In practice, that balance requires proactive contracts, clear escalation paths, and ongoing oversight. Without those safeguards, the drawbacks can undermine the perceived quality, even when several caregivers rise to the occasion.

For families considering this option, the prudent course is to treat 24 Hour Home Care Scottsdale as a high-potential choice with strong upside tied to committed management and a dependable care roster, but with clear guardrails. Demand a named primary caregiver team for overnight and peak hours, and insist on a guaranteed substitute plan if a caregiver is late or unavailable. Require real-time scheduling updates, documented care plans, and periodic reviews with the account manager to ensure adherence. Test the service with a defined short-term window, then decide whether the level of oversight required is sustainable. If reliability, safety, and consistency cannot be consistently demonstrated, exploring alternatives or augmenting with additional agency referrals becomes a practical, protective step.

Physicians

• One Medical (0.1 miles)
• Scottsdale Cardiovascular Center (1.3 miles)
• Azam Medical Clinic (2.6 miles)
• Null (3.7 miles)
• Valley Sleep Center - Scottsdale Center (5.6 miles)
• Advanced Fertility Care (5.9 miles)
• Medical Plaza 1 (6 miles)

Restaurants

• Culinary Dropout (0.1 miles)
• Shake Shack (0.2 miles)
• Boondocks Patio & Grill (0.3 miles)
• Francine (0.4 miles)
• Toca Madera Scottsdale (0.4 miles)
• McDonald's (1.1 miles)
• Defalco's Italian Grocery (1.9 miles)

Hospitals

• Greenbaum Surgery Center (0.9 miles)
• Piper Surgery Center (6 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3.6 miles)

Cafes

• Starbucks (1.4 miles)
• Dutch Bros Coffee (2.2 miles)
• Bikini Beans Espresso (3.9 miles)
• Starbucks (4.7 miles)
• Provision Coffee Bar (5 miles)
• Dutch Bros Coffee (5.1 miles)
• Dutch Bros Coffee (5.3 miles)

Places of Worship

• Christ Church of the Ascension (4.5 miles)
• Salt River Assembly of God (4.6 miles)
• Islamic Community Center of Tempe (5.4 miles)
• Shepherd of the Desert Lutheran Church (6.3 miles)

Theaters

• Harkins Tempe Marketplace 16 (4.9 miles)

Parks

• Tempe Beach Park (5.1 miles)

Transportation

• METRO University Dr /Rural (5.6 miles)
• The Centurion Lounge (6 miles)
• Terminal 4, Concourse B (6.1 miles)
• Concourse C (6.1 miles)
• Terminal 4 (6.2 miles)
• Admirals Club (6.2 miles)
• Admirals Club (6.3 miles)