Highgate at Prescott Lakes

Pros

• The staff at Highgate are helpful and patient, even when dealing with difficult residents.
• The maintenance workers at Highgate are great and always get things done promptly.
• The atmosphere at Highgate feels like home and is hard to find in other communities.
• The staff at Highgate are friendly and know all of the residents by name.
• The caregivers at Highgate are wonderful and always available to help with any concerns.
• Highgate offers a good choice for seniors seeking an active lifestyle with new friends, good meals, and social activities.
• The level of care at the Cottage Memory Care facility in Highgate is impressive, with attentive staff and a program that focuses on individual needs.
• The staff at Highgate are accommodating to new residents and provide excellent care.
• The activities offered at Highgate keep residents busy and engaged, creating a sense of family among both staff and residents.
• Highgate Senior Living has a friendly atmosphere with personalized attention and a caring staff.

Cons

• The staff at Highgate were not helpful and kept increasing the cost for a family member.
• The staff at Highgate may not be able to help a resident in time if they need to go to the bathroom.
• The rooms at Highgate were small and did not have a good view, despite being on top of a mountain.
• The facility at Highgate was not suitable for someone who wants a good view or spacious rooms.
• The staff at Highgate did not provide adequate care for a resident's mother in other places she had lived.
• The room at Highgate was small and unsatisfactory for one reviewer's mother.
• The activities offered at Highgate were not diverse enough for one reviewer's liking.
• The food at Highgate was solid, but not spectacular.
• The choices and quality of the menu could be improved at Highgate, according to one reviewer.
• Some reviewers had concerns about the size of the facility's grounds or the variety of activities offered at Highgate Senior Living.

Review

Highgate at Prescott Lakes is a senior living community that has received mixed reviews from visitors and residents. While some have had positive experiences, others have encountered issues with the staff and services provided.

One reviewer mentioned that initially, the staff was warm and friendly, but their attitude changed once their family member was checked in. They claimed that the costs kept increasing and that the staff couldn't provide adequate assistance when their family member needed to use the bathroom. As a result, they expressed their intention to find an alternative senior living option.

On the other hand, another reviewer shared that their mother enjoyed her two-year stay at Highgate. They appreciated the helpful and patient staff who went above and beyond to meet their mother's needs. The rooms were also praised for their quality, and maintenance workers were commended for promptly addressing any issues.

Another visitor was impressed by the pleasant atmosphere and cleanliness of Highgate at Prescott Lakes. They described the dining area as nice and inviting, though they noted that the rooms were small with limited views despite being located on top of a mountain. The presence of amenities like a library and barber shop was also mentioned.

A different individual shared how they relocated their 91-year-old mother from Washington State to Highgate Prescott in search of an atmosphere where she could maintain her mental alertness and physical activity level. They expressed satisfaction with their choice, noting that their mother had made new friends, enjoyed good meals, exercised regularly, and participated in social activities. The accessibility of staff support allowed them to manage care remotely.

Several reviewers specifically highlighted the caregivers' excellent service at Highgate Senior Living. One visitor appreciated how available the staff were for questions or concerns. Another individual who worked as a registered nurse himself praised the level of care provided in the Cottage Memory Care facility.

There were also positive comments about how welcoming Highgate's staff was toward new residents. One person expressed gratitude for seeing significant improvements in care compared to previous experiences. Another reviewer mentioned that their mother received assistance in adjusting to the cottages and commended the caring, professional, and attentive staff.

While some reviewers found Highgate to be a welcoming and enjoyable community, others raised concerns about small room sizes and a lack of help with certain tasks. Despite differing opinions, most reviewers agreed that the staff was generally friendly and caring.

Overall, Highgate at Prescott Lakes appears to have positive attributes such as a clean and well-maintained facility, engaged caregivers, and various activities for residents. However, there were also mentions of room size limitations and potential issues with cost increases or inadequate support during certain situations.

Physicians

• Advanced Plastic Surgery (0.1 miles)
• Arizona Kidney Disease & Hypertension Center (1.9 miles)
• Advanced Breast Imaging (1.9 miles)
• Sedona Foot & Ankle Specialists: Serjik Nazarian, DPM (1.9 miles)
• Yavapai Regional Medical Center (2 miles)
• Orthopaedic Specialists of Central Arizona (2 miles)
• Northern Arizona Pain (2 miles)

Pharmacies

• Ave Maria Pharmacy (0.8 miles)
• CVS Pharmacy (1.6 miles)
• Fry's Pharmacy (1.8 miles)
• Thumb Butte Pharmacy (1.9 miles)
• Amerita (2 miles)
• Walmart Pharmacy (2.6 miles)
• Fresh Vitamins (3 miles)

Places of Worship

• Temple B'rith Shalom (0.8 miles)
• Unity Church of Prescott (3.2 miles)

Restaurants

• McDonald's (1.6 miles)
• Taco Bell (1.8 miles)
• Culver Franchising System (1.9 miles)
• Speeds Hangar Deli (1.9 miles)
• Golden Corral (2.2 miles)
• Applebee's (2.2 miles)
• Bucky's Casino (2.2 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.6 miles)
• Starbucks (3.2 miles)
• Raven Cafe (3.3 miles)
• Frannie's (3.3 miles)
• Lone Spur Cafe (3.3 miles)

Hospitals

• Persyst Development (2 miles)
• US Veterans Medical Center (2.3 miles)
• Yavapai Regional Medical Center ER (3 miles)

Transportation

• U-Haul Moving & Storage (2.1 miles)

Theaters

• Picture Show (2.5 miles)

Parks

• Kayla's Hands Park (2.6 miles)
• Pioneer Park (2.7 miles)