Rolling Hills Manor

Pros

• The facility has provided exceptional care for the resident, ensuring she is always treated gently and lovingly.
• Residents are consistently kept clean and well-cared-for at all hours of the day.
• The smaller size of the facility allows for more attentive oversight of each resident.
• The facility maintains a high standard of cleanliness with no unpleasant odors present.
• The staff demonstrates respect and dignity towards both residents and their families.

Cons

• The facility is definitely short-staffed, often having only one person on duty at a time.
• The assistant manager's claims of a higher staff-to-resident ratio do not seem to reflect the reality of the staffing situation.
• Despite posted menus appearing balanced and nutritious, the actual meals served are inconsistent and lack adherence to what is promised.
• The owner/manager is rarely present and tends to be unavailable when she is there.

Review

The care of elderly loved ones is a deep concern for families, and the experiences shared about one particular facility illustrate both commendable strengths and notable weaknesses. Over the course of four years, one resident's family member has consistently observed the high quality of care provided to their mother, who is described as a tiny and frail lady. The caregivers at this facility have distinguished themselves by treating all residents with gentleness and love, fostering an environment where elderly individuals can feel secure and valued.

One of the most significant advantages of this small facility is its ability to maintain a higher level of personal attention due to its staff-to-resident ratio. Families appreciate that in such intimate settings, caregivers are able to closely monitor and engage with each resident. This close-knit atmosphere has contributed positively to the overall experience for residents like the reviewer’s mother, who always appears clean and well-cared-for during visits, regardless of the time of day. This consistent attentiveness from staff showcases their dedication to maintaining not only physical health but also emotional well-being.

The cleanliness of the facility itself further highlights its commitment to providing a safe living environment for residents. With no unpleasant odors or signs of neglect common in some elder care settings, reviewers have expressed satisfaction with how well-maintained the premises are. Such conditions not only reflect on the operational management but also align with expectations families have when placing their loved ones in assisted living facilities.

However, despite these commendable aspects, concerns arise regarding staffing levels within this welcoming atmosphere. While it may be true that the assistant manager claims a superior staff-to-resident ratio compared to other homes, observations suggest that there are often inadequate personnel on duty at any given time. The potential risks associated with insufficient staffing cannot be downplayed; having only one person attending to numerous residents can lead to lapses in attention or response times during critical moments.

Another area where discrepancies exist pertains to meal preparation and scheduling consistency within the facility. Although menus indicate options that are both balanced and nutritious—a vital aspect of caring for elderly individuals—the reality seems less favorable on many visiting days. Residents may receive meals that do not align with what was advertised or promised in advance. This inconsistency raises questions about accountability in food service management—an essential factor when assessing holistic care routines.

Finally, it must be noted that concerns about managerial presence can exacerbate these issues even further. The owner or manager’s infrequent visits leave an impression of unavailability; when they do appear, they do not seem accessible for discussions or addressing resident needs directly or engaging with family members seeking reassurance regarding their loved ones’ welfare. For family members entrusting their elderly kin into care facilities, accessibility and transparency from management play crucial roles in building trust.

In summary, while this facility offers loving care within a clean environment—resulting in positive experiences for residents—it simultaneously grapples with significant challenges related to staffing shortages and inconsistencies in service provision like meal preparation. Addressing these issues could strengthen both family confidence and overall operational effectiveness at this otherwise inviting location dedicated to elder care.

Physicians

• Advanced Plastic Surgery (0.5 miles)
• Arizona Kidney Disease & Hypertension Center (2 miles)
• Advanced Breast Imaging (2 miles)
• Sedona Foot & Ankle Specialists: Serjik Nazarian, DPM (2 miles)
• Yavapai Regional Medical Center (2 miles)
• Nationwide Vision (2.1 miles)
• Orthopaedic Specialists of Central Arizona (2.1 miles)

Pharmacies

• Ave Maria Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• Fry's Pharmacy (1.9 miles)
• Thumb Butte Pharmacy (2 miles)
• Amerita (2.1 miles)
• Walmart Pharmacy (2.5 miles)
• Fresh Vitamins (2.6 miles)

Places of Worship

• Temple B'rith Shalom (1.1 miles)
• Unity Church of Prescott (2.8 miles)

Restaurants

• McDonald's (1.8 miles)
• Bucky's Casino (1.9 miles)
• Golden Corral (1.9 miles)
• Applebee's (1.9 miles)
• Culver Franchising System (1.9 miles)
• Augie’s (2 miles)
• Taco Bell (2 miles)

Transportation

• U-Haul Moving & Storage (1.8 miles)

Hospitals

• US Veterans Medical Center (1.9 miles)
• Persyst Development (2.1 miles)
• Yavapai Regional Medical Center ER (2.7 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (1.9 miles)
• Panera Bread (2.4 miles)
• Raven Cafe (2.9 miles)
• Starbucks (2.9 miles)
• Frannie's (3 miles)
• Lone Spur Cafe (3 miles)

Theaters

• Picture Show (2.2 miles)

Parks

• Kayla's Hands Park (2.7 miles)
• Pioneer Park (2.9 miles)
• Courthouse Square (3 miles)