3008 North 3rd Street, Phoenix, AZ 85012
For more information about senior living options: (844) 490-3973
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The physical and occupational therapy is excellent, and the staff are attentive and cheerful. The facility is modern and well maintained. The staff are great. The therapy services help patients regain their independence. The staff assisted with hospital transfers on short notice and provided regular progress updates. A patient received excellent care at the facility. A staff member took the time to look up devices and prices and was helpful. The facility is highly recommended by reviewers.
The reviewer would not recommend the facility. The staff did not give the patient's blood pressure medication and cut her pain medication in half. The staff were unkind and slow to respond, often taking about 30 minutes to assist. The facility was described as scummy and as treating a patient like a mental patient. They enforced a COVID lockdown without informing the family or transferring hospital. The dietary menu did not accommodate diabetes or renal needs and substitutions were not available. Transportation times were incorrect, causing missed treatments, and insulin was not given when needed. CNAs were understaffed; nurses were dismissive and some staff allegedly pushed unnecessary medications to pad the bill. The case manager Anita was described as horrible, not returning calls or helping with discharge arrangements. An accusation was raised that identity theft occurred at the facility, involving a fianc?'s identity used to obtain drugs. No doctors were seen, only nurse practitioners.Wellsprings Rehab has inspired a wide spectrum of opinions from the people who have grappled with its care - from stories of life-changing recovery to grave concerns about safety, communication, and daily operations. On one side, there are accounts that read like testimonials: compassionate, capable staff who go the extra mile, thoughtful updates, and therapy programs that seem to help patients regain independence. Families describe evenings and weekends where staff were kind, attentive, and involved in every step of the healing process. Some reviewers highlight the modern, well-maintained facilities, noting that the environment itself contributed to a sense of well-being during long rehabilitation journeys.
Many who praised Wellsprings centered on tangible day-to-day benefits. Several reviews emphasize the quality of therapy - both physical and occupational - as a standout feature that helped patients regain function and mobility faster than expected. The therapy teams are described as dedicated, with personnel who are attentive and cheerful, creating an atmosphere that motivates patients to push through tough sessions. Families reported receiving regular updates from case management, which provided reassurance when they couldn't be on site due to other health concerns. In some stories, the care extended beyond the clinic walls: staff helped with hospital-to-rehab transfers on short notice and supported families who were navigating complex medical needs from afar. In these voices, the facility itself feels modern, clean, and conducive to healing, and the overall tone is one of gratitude for the care received.
Nevertheless, a substantial block of reviewers paint Wellsprings in a much harsher light, painting a picture of systemic problems that overshadow any potential positives. One prevalent thread is a lack of timely, compassionate communication. Some patients' families describe situations where nurses could not be reached promptly, calls for help went unanswered for long stretches, and essential medications - such as blood pressure meds or pain meds - were delayed or halved without clear explanation. The frustration over being unable to speak with a nurse when a loved one clearly needed assistance is a recurring theme, with some reviews warning others to consider other options if a loved one relies on quick, reliable care.
There are also serious concerns about safety and clinical decision-making. A number of accounts allege that important information about a patient's condition or a COVID-19 exposure status was not shared promptly with families or transferring facilities, placing at-risk individuals in uncertain or potentially unsafe situations. Complaints extend to discharge planning and medical oversight: accusations that patients, especially those with dementia or other vulnerabilities, were discharged without appropriate medical follow-up, or without proper consent and documentation. In some narratives, meals and dietary accommodations fall short for people with specific health needs, and staff are blamed for inflexible menus or a lack of substitutions that would support recovery.
The review threads become particularly intense around elder care and the handling of dementia patients. One family describes a dementia patient being allowed to sign himself out, with insufficient communication and no vivid pre-discharge evaluation, which they viewed as a red flag for patient safety. Other comments claim that some nurses and CNAs are overworked or under-supported, leaving call lights unanswered or care tasks rushed or neglected. In these cases, the contrast between the best and worst days is stark: the same facility that produced praise for meticulous discharge planning or a seamless hospital-to-rehab transfer also drew accusations of "money over well-being" and of treating patients more like numbers than people.
Interwoven through the praise and complaints are other, very human elements: stories of patients attempting to get basic necessities - like insulin, Tylenol, or a simple meal - only to be told that priorities lie elsewhere or that a doctor must approve certain actions. Some reviewers specifically call out the behavior of particular staff members - saying that certain case managers are unresponsive or that some nurses "can't be bothered." One recurring refrain centers on inconsistent care: great physical therapy in one voice, paired with negative impressions of the nursing staff or administration in another. A few comments mention a disconnect between what is promised and what is delivered, especially when it comes to discharge readiness, equipment needs for home care, and timely communication with families and external doctors.
Amid the turmoil, a few stories show Wellsprings as a place where individual moments of care made a genuine difference. There are accounts of family members who were grateful for the supportive energy of some staff, the clarity of progress updates, and the sense that therapy helped a patient return home with greater independence. The positive experiences acknowledge that some staff members are exceptionally capable and that, in those cases, the facility's combination of therapy intensity and a well-kept environment can contribute meaningfully to recovery.
Taken as a whole, the collection of experiences at Wellsprings reveals a facility that can deliver strong rehabilitation outcomes when the stars align - effective therapy teams, responsive case management, and a facility that feels modern and well maintained. At the same time, it surfaces a council of caution: significant concerns about communication, staffing, safety practices, and the consistency of everyday care. Families who have walked through its doors describe a spectrum from gratitude for genuine, life-changing progress to deep worry about safety, accessibility, and the reliability of routine care. The common thread across these narratives is the wish for reliable communication, dependable nursing attention, and a care culture that consistently prioritizes patient safety and dignity, no matter the complexity of the medical needs involved. In the end, Wellsprings is remembered by many as a place of both hope and caution - a reminder that the quality of rehab care rests not just in therapy rooms and equipment, but in the everyday actions of every staff member who touches a patient's life.
46 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wellsprings Of Phoenix in Phoenix, AZ is a skilled nursing facility that offers comprehensive care services to seniors in a comfortable and welcoming environment. Residents can enjoy a range of amenities including cable or satellite TV, fully furnished accommodations, a beautiful garden, and access to Wi-Fi/high-speed internet.
The dedicated staff at Wellsprings Of Phoenix provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive the necessary medical care. Special dietary restrictions are taken into consideration when preparing delicious meals for the residents.
Residents can participate in scheduled daily activities to keep them engaged and entertained. The community is conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
At Wellsprings Of Phoenix, seniors can enjoy a comfortable and enriching lifestyle while receiving the support they need.
Wellsprings Of Phoenix is located at 3008 North 3rd Street, Phoenix, AZ 85012 in Maricopa County, Arizona
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