North Mountain Medical And Rehabilitation Center

Pros

• The nursing staff and CNAs at North Mountain Medical are dedicated, attentive, and make patients feel at home.
• Many reviewers praised the exceptional physical therapy department, highlighting the effectiveness of their rehabilitation services.
• Patients appreciated the cleanliness and upkeep of their rooms, which contributed to a comfortable environment.
• The facility’s staff were described as friendly, approachable, and willing to engage with both patients and families, enhancing the overall experience.
• Reviewers noted that the variety of activities offered kept patients engaged and helped improve their quality of life.
• Families expressed gratitude for the consistent updates regarding their loved ones’ health and well-being from staff members.
• The facility has a strong staffing presence, ensuring that patients receive timely care and attention during their stay.

Cons

• The facility is plagued by unpleasant odors, particularly of urine, and has sticky floors with trash and dirty laundry left out in bins down the halls.
• The head administrator was described as frantic and clueless, leading to a lack of trust in the facility's management.
• Call lights are not a priority, often resulting in long wait times for assistance, particularly at night when response times can take up to 30 minutes.
• Shared rooms are small and crowded, making it difficult for families to visit patients comfortably.
• The dining room depicted on the website is misleading; it is actually barren with only a few folding chairs instead of the promised amenities.
• Patients are placed in diapers regardless of their age or condition, contributing to an overall smell of urine throughout the facility.
• Despite some positive experiences with staff, the facility is reported to be severely short-staffed, compromising patient care.
• Some residents experienced concerning health incidents while in care but felt that systemic issues within the facility contributed to their challenges.

Review

The reviews of various skilled nursing facilities, predominantly North Mountain Medical and Divine Grace Assisted Living, present a mixed yet revealing picture of the experiences shared by patients and their families. While some testimonials highlight significant areas for improvement, others praise the quality of care and attentiveness found within these environments. This article aims to synthesize these perspectives into a detailed narrative, reflecting both commendations and criticisms.

At one end of the spectrum are stark complaints regarding cleanliness and general care standards in certain facilities. Multiple reviewers describe unsanitary conditions characterized by foul odors, particularly that of urine lingering in hallways, sticky floors, overflowing trash bins, and dirty laundry spilling from bins. Concerns were raised relating to inadequate use of restroom facilities, with many patients being placed in diapers irrespective of their individual needs or age. The head administrator's apparent state of confusion only exacerbated feelings of mistrust among family members considering these facilities for their loved ones.

Amidst these negative impressions lies a testament to the dedication exhibited by much of the staff working directly with patients. Many reviews laud nurses and Certified Nursing Assistants (CNAs) as kindhearted individuals who genuinely care for their patients’ well-being despite often being overworked due to staff shortages—sometimes managing upwards of five patients per shift. Although accolades are given to the nursing staff for their attentiveness and friendliness, reviewers frequently mentioned long wait times when responding to calls for assistance during night shifts, raising concerns about prioritization in patient care.

Conversely, several reviewers spoke highly about North Mountain Medical, stating it has exceeded expectations in numerous aspects. Comments highlighting exceptional physical therapy services paint a picture where dedicated teams play pivotal roles in patient recovery trajectories. The positive feedback surrounding the respiratory therapy team includes recognition for individual staff members whose support proved instrumental in facilitating better health outcomes for those requiring specialized attention such as dialysis or ventilation weaning processes.

Facilities like North Mountain not only provided substantial clinical care but also emerged as engaging environments filled with activities aimed at enhancing quality of life for residents. Reports indicated effective organization coupled with ample staffing that contributed positively to patient interactions—from structured recreational activities to opportunities encouraging social engagement between residents. Many visitors noted witnessing happy staff actively caring for patients while ensuring an inviting atmosphere marked by compassion.

On a personal note, individual stories shared reflect deep appreciation from families toward specific caregivers who fostered connections that transcended mere medical necessity. Phrases such as “willingness to work” alongside comments about ongoing communication underscore how crucial strong relationships are in maintaining the comfort levels needed for both residents and their families during arduous circumstances—particularly poignant when dealing with terminal illnesses or serious health conditions.

In summary, as perceptions vary widely between different skilled nursing facilities based on personal experiences shared by residents and family members alike, one commonality emerges: navigating long-term care can be fraught with challenges but also filled with instances of outstanding service delivered by committed caregivers striving under sometimes difficult circumstances. It is crucial that potential patients or advocates weigh these considerations—balancing negative observations against commendable endorsements—to make informed decisions about future healthcare needs while advocating relentlessly for necessary changes within institutions requiring improvements.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.8 miles)

Restaurants

• Taco Bell (0.4 miles)
• Beatitudes Bistro (2.5 miles)
• Filiberto's Mexican Food (2.7 miles)
• In-N-Out Burger (3.1 miles)
• Raising Cane's Chicken Fingers (3.2 miles)
• The Whining Pig (3.4 miles)
• Lenny's Burger (3.4 miles)

Parks

• Phoenix Mountain Preserve (0.8 miles)
• Royal Palm Park (1.4 miles)
• Granada Park (3.2 miles)
• Moon Valley Park (4 miles)
• Conocido Park (5.5 miles)

Places of Worship

• Open Door Fellowship Church (1.9 miles)
• First United Methodist Church of Phoenix (3.6 miles)
• Christ Church of the Ascension (5.1 miles)
• Pure Heart Christian Fellowship (5.7 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (3.1 miles)
• Abrazo Central Campus (3.6 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (5.1 miles)
• St Josephs Neurological ICU (6 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (6.1 miles)

Cafes

• Starbucks (3.3 miles)
• Press Coffee - The Roastery (3.3 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.6 miles)
• Starbucks (4.8 miles)
• Lux Central (4.8 miles)
• Panera Bread (4.9 miles)

Physicians

• Keystone Natural Family Medicine (3.7 miles)
• Phoenix Skin Medical Surgical Group (4.1 miles)
• Aoc (5 miles)
• NOAH Palomino Health Center (5 miles)
• Wyse, Mark Family Practice Specialists Limited (5.1 miles)
• Bethany Women’s Healthcare (5.1 miles)
• Northwest Clinic For Children (5.2 miles)

Transportation

• Thomas/Central Ave METRO (6.2 miles)