8628 North 7Th Avenue, Phoenix, AZ 85021
For more information about senior living options: (844) 490-3973
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The place is very nice. This place could be nice if remodeled and the management changed.
They describe the facility as unsafe and neglectful, noting an unbathed brother with urine and food stains, no walker, and no caregiver after a fall. They allege residents faced horror stories, lack of bottled water, and the presence of empty drug pipes and urine bottles in rooms. They suspect Medicaid/Medicare fraud and say they reported it to agencies; the head person refused to share ownership or attorney information or to meet. They feel the place could be improved with remodeling and better management, but they felt ripped off at $2,400 per month and describe the room as a closet. They claim their mom was treated like a prisoner, with restricted visits, horrible food, delayed medications, and say she died there; they urge others to avoid. They describe staff as rude and disrespectful, with neglectful care and multiple elderly residents falling without staff assistance. They state the facility appears to be a failing business (with help-wanted signs, poor training, and nonexistent health standards) and would not wish its service on anyone. They report a staff member named "Rose" taunting clients, indicating belligerent disrespect. They note management does not return calls and offers no sympathy after a loved one dies.A troubling pattern emerges from a collection of harsh firsthand accounts about a Phoenix-area facility. Families describe conditions that they say amount to neglect and poor judgment in care, portraying a place where basic dignity and safety were repeatedly compromised. Witnesses recount finding loved ones in unclean, distressing situations - brothers and mothers described as unbathed, with stains on clothing and surfaces, and with urine and other unsanitary signs that had persisted for days. The living environment is painted as chaotic and unhygienic, with reports of no access to bottled water, the presence of empty drug paraphernalia, and stories of horror that other residents allegedly shared about daily life inside the home.
In one particularly stark account, a family member reports that their brother could barely walk and had reportedly fallen, yet no caregiver provided meaningful assistance. Rooms are described as cluttered or vacated of essential aids - one detail notes the absence of a walker for a person who clearly needed assistance. The patient was said to be under hospice care, but the family questions whether proper oversight and compassionate care were actually taking place. Compounding these concerns are suspicions of fraud, including the potential misuse of Medicaid or Medicare funds. The family says they reported their concerns to relevant agencies, but encountered resistance from the facility's leadership, who allegedly refused to share ownership or attorney information and would not meet with the family for days after involvement began.
Another family's experience centers on the treatment of a mother who lived at the same facility. They describe being treated like a prisoner, with restricted visitation and limited access to communicating with staff or administrators. They claim consistent neglect of basic needs, delays in essential medications, and poor quality food. The account notes that a pivotal visit day was marred by the belief that timely assistance - such as the administration of a nausea pill - was not provided promptly, contributing to a deteriorating health situation. The reviewer concludes with the impression that the facility's environment and operations contributed to the decline in their mother's health and ultimate death, framing the experience as a profound betrayal of trust.
Across multiple voices, the tone is consistently critical of professionalism and safety. One reviewer bluntly calls the place one of the worst facilities in Arizona, lambasting the staff as rude and disrespectful, and accusing the facility of neglecting clients' needs altogether. The sense of systemic failure extends beyond individual incidents to a broader view of the facility as a place where health standards appear to be nonexistent and where proper training for staff is lacking. The sentiment isn't isolated to a single visit or incident; several reviewers imply that this is a recurring pattern rather than an exception.
Specific anecdotes reinforce the perception of ongoing mismanagement. A reviewer mentions a staff member's belligerence and taunting of clients, emphasizing a hostile and intimidating atmosphere rather than a caring, supportive one. Another observer warns against bringing loved ones there, characterizing the operation as a failing business with visible signs of distress - help-wanted signs, poorly trained personnel, and an overarching sense that basic health and safety standards are not being met. The account also references a person named "Rose" depicted in a photo, who is described as engaging in taunting behavior toward clients, further contributing to the perception of a toxic environment.
The intensity of the concerns escalates with accounts of structural neglect and dangerous situations. One reviewer describes a setting where elder clients repeatedly fall to the ground and staff fail to respond, painting a picture of hazardous conditions that go beyond momentary lapses in care. The same account warns decisively against bringing any loved one to the facility, arguing that it should be shut down to prevent further harm. Another reviewer echoes this alarm, noting that management does not return calls, and that the death of a family member is treated with a chilling lack of empathy or outreach. In a stark closing, they express relief that their relative is no longer in that environment, even as they mourn the loss.
Amid the sea of criticism, there is at least one note of praise that complicates the narrative: a reviewer simply states that it is a "very nice place." This lone positive voice stands in sharp contrast to the others, highlighting how experiences can vary and suggesting that some aspects of the facility may function well for some individuals at certain times. Still, the overwhelmingly negative feedback dominates the consensus, signaling serious concerns about care quality, oversight, and accountability. Taken together, the reviews paint a troubling portrait of a facility that families say failed to protect the very people it was meant to serve, leaving them feeling betrayed, distressed, and determined to seek change and answers.
Overall, the collection of experiences underscores deep worry about the safety, dignity, and humane treatment of residents. Families describe conditions that they believe fall far short of acceptable standards, with claims of neglect, delayed or absent care, poor conditions, and a troubling pattern of communication gaps with management. The narratives collectively compel readers to consider the need for stronger oversight, transparent ownership information, and immediate attention to the welfare of residents and the families who bear witness to their care.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Orchid Park Care Home in Phoenix, AZ is a premier assisted living community that provides exceptional care for seniors in a comfortable and welcoming environment. Our board and care home offers personalized assistance with daily activities such as bathing, dressing, and transfers, ensuring that each resident receives the support they need to maintain their independence.
Our fully furnished accommodations provide a cozy and homelike setting for our residents. They can enjoy delicious meals prepared by our professional staff in our dining room, with special dietary restrictions taken into consideration. Housekeeping services ensure that residents have a clean and tidy living space at all times.
At Orchid Park Care Home, we prioritize the well-being of our residents by offering various amenities to enhance their quality of life. Our outdoor space allows them to enjoy fresh air and take leisurely walks in a beautiful garden setting. For convenience, we provide telephone services and Wi-Fi/high-speed internet access so that residents can stay connected with loved ones.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access healthcare providers when needed. We also coordinate with health care professionals to ensure that each resident's medical needs are met effectively.
In addition to providing exceptional care and comfort, Orchid Park Care Home also encourages an active lifestyle through scheduled daily activities tailored to the preferences and abilities of our residents. These activities aim to promote socialization, engagement, and overall well-being.
Located in Phoenix, AZ, our community benefits from its close proximity to various amenities. With 6 cafes, 4 parks, 11 pharmacies, 3 physicians' offices nearby, as well as numerous restaurants and places of worship within reach, residents have easy access to essential services and opportunities for leisure.
At Orchid Park Care Home in Phoenix, AZ, we strive to create an environment where seniors can thrive physically, emotionally, and socially. With compassionate staff members ready to assist with any needs or concerns at all times, families can feel confident that their loved ones are receiving the highest level of care in a warm and supportive community setting.
Orchid Park Care Home is located at 8628 North 7Th Avenue, Phoenix, AZ 85021 in Maricopa County, Arizona
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