M D Home Health & Staffing

Pros

• MD Home Health provides amazing care and attentive support.
• The nurses take time to explain things clearly and listen to patients' concerns.
• MD Home Health makes stressful times easier and treats patients like family.
• The therapy department helps patients regain independence and confidence.
• Joshua Stoll is an exceptional occupational therapist who helped a patient regain independence.
• Therapy sessions are tailored to each patient's needs.
• The staff are compassionate, professional, and results-driven.
• Office staff make transitions between hospice and home health easy.
• Jessica Pena is a friendly nurse who explains procedures, checks vitals, and provides thorough care.
• Kato is a skilled occupational therapist who helped restore use of the left arm and hand.

Cons

• It took 13 calls and 4 days for someone to come out to fix the catheter, it was inserted wrongly, and the patient ended up in ICU with a UTI and sepsis; the company is described as incompetent and the CEO as only in it for the money.
• Patty's in-home physical therapy abruptly ended after what was supposed to be 10 sessions, with no walking training or transition guidance, leaving the patient still limping.
• Each visit reportedly lasted about 20 minutes with minimal effort, usually just a few basic 2-minute exercises.
• When requesting a manager, the patient was told therapists sometimes charge more based on the work done, with unclear justification for higher charges.
• The patient felt misled and unsupported during an important recovery period, experiencing incomplete care and poor communication.

Review

MD Home Health has left a lasting impression on many who have relied on its care, with a steady thread of gratitude running through a wide range of experiences. Across the board, patients describe a level of compassion and attentiveness that feels less like routine medical service and more like being cared for by people who treat you like family. From the moment care begins, the emphasis is on listening, explaining clearly, and taking concerns seriously, which has helped families navigate stressful times with a measure of peace and confidence. The result is repeatedly framed as not just effective treatment, but a meaningful human connection during difficult moments.

In the therapy arena, MD Home Health earns standout praise for a few extraordinary clinicians who made a tangible difference in independence and daily living. One reviewer specifically highlighted the therapy department, citing an occupational therapist named Joshua Stoll who "went above and beyond" to give skills and confidence for living on one's own again after the prospect of a nursing home seemed likely. The commendations extend beyond the initial sessions, with accounts of patient progress that feel inspiring rather than passive: patient and therapist working together through tailored sessions, with unwavering dedication on tough days and a sense that progress was possible because the therapist never gave up. The overarching message is that compassionate, professional therapy can drive real, measurable improvements in independence and daily function.

There are also vivid testimonies regarding transitions into home-based care from hospice, underscoring a sense of continuity and respect that families value. A primary physician, Kristina, reportedly approved physical therapy for a loved one, and the improvements in mobility were described as remarkable thanks to the combined efforts of physical therapists Katie and Trent. Families repeatedly note that MD Home Health staff are not just clinicians but partners in care, helping loved ones regain mobility while preserving dignity and voice in the process. The office staff emerge in several accounts as essential facilitators of a smooth transition - answering questions, addressing concerns, and preserving the same level of care and professionalism that families bring to their loved ones' wellbeing. The respect shown to caregivers in these stories reinforces a shared trust that their loved ones are receiving the best possible support during a vulnerable time.

Beyond therapy, individual nurses and support staff are praised for their bedside manner and reliability. One account specifically lauds Jessica Pena as a wonderful, friendly nurse who begins each interaction by checking vitals and explaining each step of wound care, while maintaining a personable, welcoming presence. The reviewer notes that Jessica's visits leave wounds looking better and that she consistently checks vitals again before leaving, an attention to detail that makes a difference in day-to-day comfort and safety. The overall impression of the clinical team in this narrative is that of a cohesive, patient-centered unit - staff who communicate clearly, show genuine care, and bring consistent quality across visits.

However, not all experiences were uniformly positive, and a few reviews offer a cautionary counterpoint. One reviewer described a troubling delay in catheter service, recounting 13 calls and four days before someone arrived, with the catheter inserted incorrectly and the patient ultimately suffering complications that required ICU care. The same review expressed strong concerns about leadership and billing practices, suggesting incompetence at the top and characterizing the CEO as prioritizing money over patient welfare. While this perspective is specific and strongly worded, it stands in contrast to the many endorsements and serves as a reminder that experiences can vary and that some families encounter systemic issues that color their view of the company.

Another detailed account centers on a different in-home therapy episode led by a therapist named Patty. The patient describes an abrupt change in the plan - initially told there would be ten sessions, then a third week where the therapist claimed the next session would be the last. The patient reports being asked to walk without a walker or cane without prior practice or guidance for a transition in mobility, and there was no follow-through regarding outpatient therapy. The visits were brief - around 20 minutes - with limited exercises, leaving the patient feeling misled about progress and insufficiently supported. When the patient asked to speak with a manager, the response suggested therapists sometimes bill more based on "the work they've done," a claim that left the patient unclear about the rationale behind continued care and billing. This account underscores the fragility of trust when care plans are perceived as inconsistent or opaque.

Amid these more critical experiences, another thread of testimony centers on deeply personal, sustained gratitude for the MD Home Health team. In a heartfelt, extended narrative, a patient describes a long journey from ill health to renewed mobility, thanks to a mix of caregivers including nurse Dorian, occupational therapist Kato, and physical therapist Chris. The patient emphasizes easy, ongoing communication with Dorian via text, the sense of safety and confidence Dorian provides, and the absence of pain and bleeding since changes to the catheter. The praise broadens to include Kato's work on opening a stiff left arm and hand - progress that had been impossible for years after a debilitating car accident - and the collaborative support from Chris in physical therapy. The sentiment is that the care team has become a trusted, almost familial presence for the patient and their family, with a commitment that transcends a single visit and extends into daily life and long-term well-being.

Altogether, the collection of experiences portrays a company that many families repeatedly rely on for compassionate, capable home health care. The majority of reviews celebrate MD Home Health for its professional expertise, patient-centered approach, and ability to restore independence and hope. The consistent themes speak to clinicians who listen, explain clearly, and treat patients with dignity; staff who communicate effectively with families; and a leadership team that some view as a source of concern even as others feel supported and safeguarded by the level of care delivered. For those navigating aging, recovery, or transitions from hospice to home-based services, these stories convey a strong sense that MD Home Health can be a reliable partner - and, in many cases, a source of genuine relief during difficult times. The overarching message remains simple and powerful: when families need care the most, they want to feel heard, respected, and hopeful about the road ahead, and MD Home Health has shown many times that it can deliver on that promise.

Restaurants

• Raising Cane's Chicken Fingers (0.2 miles)
• Windsor (0.7 miles)
• Federal Pizza (0.8 miles)
• The Whining Pig (1 miles)
• McDonald's (1.4 miles)
• Arriba Mexican Grill (1.5 miles)
• George & Dragon Restaurant (1.7 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• Keystone Natural Family Medicine (0.6 miles)
• Phoenix Skin Medical Surgical Group (0.9 miles)
• Arizona Eye Specialists (2.3 miles)
• Dignity Health Peppertree Family Medicine (2.9 miles)
• SimonMed Imaging - Phoenix (3 miles)
• Banner Family Medicine Center (4 miles)
• Bethany Women’s Healthcare (4.3 miles)

Places of Worship

• First United Methodist Church of Phoenix (0.6 miles)
• Open Door Fellowship Church (3.3 miles)
• Christ Church of the Ascension (4.1 miles)
• Roosevelt Community Church (4.4 miles)

Cafes

• Starbucks (1.1 miles)
• Lux Central (1.5 miles)
• Panera Bread (1.7 miles)
• Dark Hall Coffee (2.6 miles)
• Provision Coffee Bar (3.2 miles)
• Dutch Bros Coffee (3.3 miles)
• Starbucks (3.8 miles)

Hospitals

• Carl T Hayden VA Medical Center, Recreation Therapy (1.8 miles)
• Surgical Specialty Hospital Of Arizona (2.1 miles)
• Abrazo Central Campus (2.2 miles)
• St Josephs Neurological ICU (2.8 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (2.8 miles)
• Banner – University Medical Center Phoenix (4 miles)
• Maricopa Medical Center (4.9 miles)

Parks

• Granada Park (2.3 miles)
• Royal Palm Park (3.1 miles)
• Phoenix Mountain Preserve (3.3 miles)
• Encanto Park (3.7 miles)
• Margaret T. Hance Park (4.2 miles)

Transportation

• Thomas/Central Ave METRO (2.9 miles)
• METRO McDowell/Central Ave (3.9 miles)

Theaters

• AMC Arizona Center 24 (4.7 miles)