Heritage Care Home

2707 West Charleston Avenue, Phoenix, AZ 85053

For more information about senior living options: (844) 490-3973

4.9 from 34 reviews
5 stars
33
4 stars
0
3 stars
0
2 stars
1
1 stars
0

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    Overall Review of Heritage Care Home

    Pros

    • pro Heritage Home Care is consistently praised for compassionate, family-like care.
    • pro Caregivers are on time, attentive, and willing to go above and beyond to meet families' needs.
    • pro The agency handles scheduling with ease and responds quickly, even on short notice.
    • pro Families feel reassured by calm, considerate care and thoughtful, personalized care plans.
    • pro The team provides emotional support and treats clients with kindness during difficult times.
    • pro Office staff are described as professional, approachable, and effective at coordinating care.
    • pro Caregivers build trusted relationships, often described as like family by the families served.
    • pro Many families would readily recommend Heritage Home Care based on their experiences.

    Cons

    • pro None identified in the provided reviews.

    Review

    Choosing a home health care agency for a loved one is never easy, and the experiences shared by families in these reflections underscore how much a team's heart and reliability can matter. Across many stories, Heritage Home Care emerges as a steady, compassionate presence that families came to rely on during some of their most difficult times. In one account, Heritage Home Health provided amazing care for a husband in his final months, with his primary caregiver Lyisha building a connection despite a wide age and life gap. Lyisha's willingness to cover shifts and her ability to relate to him showed the depth of dedication that families noticed early on.

    Other caregivers became central figures in a family's journey. Lakeeta spent the last 12 hours with a patient as an overnight caregiver, staying through the finally quiet hours and helping to coordinate calls and family presence when it mattered most. Emily and Paulette were highlighted for covering weekend days, and Emily Tao, Paris, and Daneisha were praised for staying in touch about scheduling and for visiting when possible. The consistent message was that every caregiver who stepped in seemed to know the case well and to respond to needs quickly, day or night, reinforcing a sense of organized warmth and trust.

    The praise wasn't limited to the bedside. One reviewer spoke of Angela's thoughtful care for a wife named Martha, highlighting a personal touch that extended beyond routine tasks. Another reviewer noted a long-standing relationship with Heritage since 2018, describing the team as incredibly compassionate and as treating every client like family. This sentiment - care that feels personal and lasting - came up repeatedly, with referrals and ongoing recommendations serving as a testament to the company's reliability and the confidence it inspired in families over the years.

    The experience was often described as more than just a series of checklists. A reviewer compared Heritage to other facilities and found it to be their favorite, highlighting how Justin's thorough explanations and Paris in the office's responsiveness set a reassuring tone from the outset. Shameka, who was caring for a family at the time, was described as punctual and willing to help in any way, with a smile and attitude that left a lasting impression. The sense of a "family feel" permeated many testimonials, with families encouraging others not to hesitate to try the company because the care and connection felt distinctive.

    Several narratives centered on the caregiver's impact on family members beyond the primary patient. One account described working with Heritage for a dad over several months, with Emily described as calm, responsive, and reassuring during a stressful period. The caregiver team's reliability - being on time, attentive, and aligned with the family's care plan - was repeatedly emphasized as a major strength, along with the sense that the caregivers became trusted partners in navigating complex situations.

    Many families spoke of the overwhelming relief that comes from care teams that genuinely feel like an extension of the family. One reviewer noted that the entire team would go above and beyond for their loved one, while another highlighted the personal connections formed with specific caregivers - Maria as the first caregiver who helped them come home, Shawn who was present and helpful, and Elyshia whose pleasant demeanor brightened days even during tough times. The recurring theme was that Heritage's caregivers bring not only competence but also a contagious positivity that lightens the day for patients and families alike.

    Within these stories, there are portraits of the human side of caregiving. Sharon Leebl, in particular, is remembered as a caregiver who felt like family, someone trusted with a mother's life, with other staff like Cendy and Marvonna described as outstanding support that provided daily reassurance. The testimonials noted tenderness, careful attention, and the ability to adapt to shifting needs, from routine meals and outings to doctor visits and emotional support after loss. The care team's consistency and warmth helped families find stability during times of upheaval, and the testimonials repeatedly underscored that such stability was priceless.

    The breadth of experiences also included praise for a wide range of individual caregivers who touched many lives in meaningful ways. Susan Gamboa, Diana Santos, Janya, Nevaeh, Angela, Francesca, and Catherine Peacock were named as part of the caregiving roster that earned trust and gratitude from families. In several narratives, the caregivers' dedication and the company's responsive scheduling and accommodations made a real difference in the ability to recover, rest, and regain a sense of normalcy after surgeries or during long-term care. The testimonials repeatedly described caregivers as attentive, caring, and patient, with schedules that could flex to meet urgent needs when circumstances changed quickly.

    Other testimonials touched on the emotional arc of caregiving - from the moment of initial contact to long-term caregiving relationships. One reviewer described a daughter's experience of watching a caregiver's calming presence help the whole household - and even the dog - settle during a difficult time. The recurring language of gratitude - "calming force," "tremendous support," and "like family" - spoke to a shared experience: when a home care team aligns with a family's rhythm and values, it becomes an essential partner in healing, recovery, and sustaining everyday life.

    Several narratives also convey the sense of pride caregivers took in their work. A testimonial about a shoulder surgery recovery described a team that helped move the patient from dependence toward independence, praising the caregivers who learned the house's rhythms and even how to "spoil" the family dog. The story highlighted the caregiver's lasting impact on morale and recovery, suggesting that the right caregiver can significantly influence outcomes and overall well-being in a home setting.

    In closing, the collected voices reveal a pattern of deep appreciation for Heritage Home Care's people-first approach. From brief interactions to months of steady support, families highlighted not only professional competence but also the profound trust and emotional resonance that accrue when caregivers treat loved ones with dignity, respect, and genuine kindness. The testimonials speak to a community that values prompt communication, reliable scheduling, and a shared commitment to comfort and quality of life. Toward the end, one visitor even reflected on how such care would have made a difficult chapter simpler in Scottsdale, underscoring the breadth of impact that thoughtful, well-coordinated home care can have on families, caregivers, and patients alike. And amidst the chorus of gratitude, the final words offer a communal sense of gratitude for the broader field of home care, acknowledging the frontline effort and the heartfelt dedication that families have come to depend on - even extending a nod to another provider, Executive Care, for its own commendable efforts in difficult times.

    Features

    Housing

    • 5 resident community capacity 5 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (16 miles away) Phoenix Sky Harbor International (16 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Heritage Care Home in Phoenix, AZ is a warm and inviting assisted living community that provides personalized care and support for seniors. Our dedicated staff offers board and care home services, ensuring residents receive the attention they deserve. In addition, we offer respite care for those seeking temporary relief or recovery.

    Our community is equipped with a range of amenities to enhance the comfort and convenience of our residents. Each room is fully furnished with cozy furnishings, creating a welcoming and homely atmosphere. Residents can enjoy the beautiful outdoor space and garden, perfect for walks or simply enjoying nature. We also provide housekeeping services to ensure that our residents' living spaces remain clean and tidy.

    At Heritage Care Home, we understand the importance of staying connected in today's digital world. With telephone services and Wi-Fi/high-speed internet available throughout the community, residents can easily communicate with loved ones or browse the web at their leisure.

    We pride ourselves on offering comprehensive care services to meet individual needs. Our trained staff assists with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure each resident receives appropriate medical attention. Additionally, we provide diabetes diets and meal preparation to accommodate special dietary restrictions.

    Transportation plays a crucial role in maintaining an active lifestyle, which is why we arrange transportation for medical appointments. Residents can rest assured knowing they have reliable transportation available when needed.

    Heritage Care Home believes in promoting an engaging and fulfilling lifestyle for our residents. We offer scheduled daily activities to encourage social interaction and mental stimulation. This creates a vibrant community where individuals can thrive.

    Situated in Phoenix, AZ, our location offers convenient access to various amenities nearby. With 9 cafes, 5 parks, 15 pharmacies, 20 physicians, 27 restaurants, 3 places of worship nearby, as well as a theater close by- residents have plenty of choices for dining out or exploring their surroundings.

    At Heritage Care Home, we strive to provide compassionate care, a nurturing environment, and an active lifestyle for our residents. We invite you to experience the comfort and support of our assisted living community in Phoenix, AZ.

    Nearby Places of Interest

    Physicians

    • The CORE Institute - North Phoenix (0.4 miles)
    • West Valley Ear Nose & Throat (0.8 miles)
    • ABC Children's Eye Specialists (1.1 miles)
    • Pulmonary Associates P (1.3 miles)
    • Acacia Internal Medicine (1.7 miles)
    • Northwest Clinic For Children (1.7 miles)
    • Quail Run (2 miles)

    Cafes

    • Starbucks (0.7 miles)
    • Starbucks (1.2 miles)
    • Starbucks (1.5 miles)
    • The Human Bean (1.7 miles)
    • Panera Bread (2.9 miles)
    • Dutch Bros Coffee (3.8 miles)
    • Starbucks (3.9 miles)

    Restaurants

    • In-N-Out Burger (0.9 miles)
    • Valle Luna (1 miles)
    • McDonald's (1 miles)
    • Jack In The Box (1.2 miles)
    • McDonald's (1.2 miles)
    • Chick-Fil-A (1.3 miles)
    • Chili's Grill & Bar (1.4 miles)

    Pharmacies

    • Walgreens (1 miles)
    • Walmart Pharmacy (1.3 miles)
    • Walgreens (2.6 miles)
    • Walgreens (2.6 miles)
    • Walgreens (2.7 miles)
    • CVS Pharmacy (2.9 miles)
    • Walgreens (2.9 miles)

    Parks

    • Conocido Park (1.2 miles)
    • Moon Valley Park (2.6 miles)
    • Paseo Highlands Park (3.4 miles)
    • Foothills Park (3.8 miles)
    • Thunderbird Park (5 miles)
    • Mountain Ridge Park (5.7 miles)
    • Green Belt (5.7 miles)

    Theaters

    • AMC Deer Valley 30 (1.3 miles)

    Places of Worship

    • Pure Heart Christian Fellowship (3.1 miles)
    • St Thomas More Parish (4.5 miles)
    • Phoenix Arizona Temple (4.7 miles)

    Frequently Asked Questions

    Where is Heritage Care Home?

    Nearby Communities

    Assisted Living in Nearby Cities

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