BridgeWater Assisted Living Deer Valley
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2641 West Union Hills Drive, Phoenix, AZ 85027
For more information about senior living options: (844) 490-3973
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Bridgewater is described as friendly and welcoming. Sandra, the activities director, is regarded as great. Her assistants are described as helpful and inviting. The activities room is large and residents are encouraged to join activities with evident love and compassion. The staff is kind and the facility is clean. The facility offers quiet rooms, good AC, and a variety of meals. Visitors enjoy coming to visit and joining in activities, noting the place is clean and the staff are friendly. Some residents report a positive experience with attentive nurses and timely care.
The reception staff are described as behaving strangely toward Black visitors, suggesting a lack of openness and friendliness. There are reports of ongoing arguments and mistreatment among staff, with the director allegedly doing nothing to intervene. Jessica, the director, is described as a horrible person who doesn't care about residents, making the facility feel like a death trap where some residents don't receive prescribed meds. The place is labeled as the worst, with staff described as not good. The facility is criticized for being dirty - floors and walls needing scrubbing, a urine smell, and rooms not cleaned for weeks with unwashed sheets. Maintenance issues include broken toilets and unsanitary conditions, with slow or delayed responses. There is significant understaffing, leading to long waits for help and unreliable med-techs distributing meds. A family member's death is attributed to medications not being taken and failures to notify the family, with strong admonitions not to use the center. Upper management is described as unprofessional, rude, unfair, and dishonest, with calls to shut the facility down. Reviewers urge others not to send their family members there. A nurse named Barb is described as rude and unprofessional for hanging up a call. The Nursing Director is alleged to be missing in action, with staff appearing not to know what they are doing.Bridgewater appears to be a facility that many visitors remember for warmth, activity, and a sense of care, even as other reviews raise serious concerns about management, safety, and daily operations. Numerous accounts praise the staff for their friendliness and the welcoming atmosphere. Sandra, the activities director, stands out in several notes for her enthusiasm, with assistants described as helpful and inviting. Reviewers repeatedly highlight an activities room that is large and inviting, and they emphasize the genuine effort staff put into encouraging residents to join in with love and compassion. The overall sentiment from these voices is one of appreciation for the visible dedication to residents' well?being and social engagement.
On the daily experience side, many visitors describe the facility as clean, with a comfortable environment and a variety of meals. The staff are repeatedly called kind, and some reviewers express that they enjoy visiting and participating in activities themselves, acknowledging the cleanliness and the positive tone of the place. One visitor even notes that quiet rooms and good air conditioning contribute to a pleasant atmosphere, reinforcing the sense that, for many, Bridgewater is a welcoming and comfortable home during their stay or visits. This thread of positive impressions centers on a humane and attentive approach from staff and a well?curated activities program.
Yet there are several troubling threads that recur across multiple reviews. A number of commenters express concerns about how staff interact with residents of different backgrounds, with one reviewer noting that reception staff behaved strangely toward black people. While the reviewer stops short of calling it outright racism, they urge more openness and friendliness when questions are asked or deliveries are made. These concerns about open communication and respectful treatment suggest that not all experiences at Bridgewater are uniformly positive, and they raise questions about cultural sensitivity and frontline customer service.
Another set of criticisms centers on conflicts and perceived neglect. A reviewer visiting a sibling reports witnessing arguments among med techs or caregivers and describes ongoing mistreatment and inaction from the director, Jessica. The sibling conveys that the residents and their families are left upset and scared by such episodes, implying a culture where disagreements or management responses fail to restore confidence or safety. These narratives underscore perceived gaps in oversight and accountability, particularly in the management of staff conduct and resident welfare.
The most severe and alarming feedback targets the leadership and overall safety of the facility. Several reviewers explicitly characterize Bridgewater as the worst place, with blunt personal judgments about Jessica, the director, describing her as horrible and uncaring. There are strong claims that residents are not adequately cared for, that the facility is a "death trap," and that some residents do not receive their prescribed medications. One poster even asserts that the center has had multiple issues requiring investigation and that night-and-day staffing is insufficient to meet resident needs. A highly charged post details a family member's decline and death following missed medications and failure to notify the family, leading the writer to urge others to avoid the center entirely. Other comments echo these concerns with language about a "circus" atmosphere, mismanagement, and a lack of medical staff on site, further amplifying fears about patient safety and proper care.
There are also reports of practical care and maintenance problems that color the perception of the facility. Incidents like a toilet breaking during a sister's first week, long waits for maintenance, and delays in basic services such as television indicate ongoing operational challenges. A reviewer describes being told to wait for remediation and encountering delays that leave family members anxious about their loved ones' comfort and safety. In another instance, a nurse named Barb is described as rude and unprofessional, hanging up during a call and triggering further frustration about management and follow?up. These experiences contribute to a broader sense that, for some residents, daily life at Bridgewater can be frustrating or distressing due to gaps in communication and service reliability.
Taken together, the collection of reviews paints a complex portrait. On the positive side, Bridgewater is remembered for its friendly staff, active engagement opportunities, and a clean, welcoming environment that many visitors appreciate and trust with their loved ones. On the negative side, there are serious, repeated claims of leadership issues, inadequate staffing, potential neglect in medication administration, racial insensitivity from some frontline staff, and discernible lapses in cleanliness and maintenance that alarm and distress families. The most alarming narratives call for investigation and accountability, including licensing review and a closer look at patient safety protocols, medication handling, and staff training.
For anyone considering Bridgewater, the message across these accounts is to weigh everyday experiences - how residents are treated in routine interactions, how promptly needs are met, and how well staff respond in moments of difficulty - against the more severe warnings about management, safety, and care quality. It's clear that the facility can offer warmth, activity, and a generally pleasant atmosphere in many moments, but there are equally strong voices demanding scrutiny and improvement in governance, staffing, and consistent adherence to medical and safety standards. As with any long?term care choice, prospective families would benefit from a direct, current assessment of staffing levels, care procedures, and the facility's handling of medications and resident concerns before making a decision.
52 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.BridgeWater Assisted Living Deer Valley in Phoenix, AZ is a vibrant and welcoming community offering Independent Living for seniors seeking a carefree and fulfilling lifestyle. With a wide range of amenities and care services, residents can enjoy their golden years with utmost comfort and convenience.
For those who love to look their best, our on-site beauty salon ensures that residents always feel confident and stylish. Our community operated transportation makes it easy for residents to explore the surrounding area or run errands. The computer center is perfect for staying connected with loved ones or indulging in personal interests.
Meals are served in our elegant dining room, where residents can relish restaurant-style dining with delicious and nutritious meals prepared by our skilled culinary team. Special dietary restrictions are carefully catered to, ensuring that everyone's needs are met.
We understand the importance of an active lifestyle, which is why we offer a variety of engaging activities to keep residents physically and mentally fit. From fitness programs and wellness center access to planned day trips and resident-run activities, there is something for everyone at BridgeWater Assisted Living Deer Valley.
The surrounding neighborhood offers numerous conveniences within close proximity. With multiple cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters nearby, residents have plenty of options for entertainment and essential services.
At BridgeWater Assisted Living Deer Valley, our dedicated staff provide 24-hour supervision and assistance with activities of daily living such as bathing and dressing. Medication management ensures that residents receive their required medications on time. Our mental wellness program prioritizes the emotional well-being of each resident.
Move-in coordination takes away the stress of transitioning into our community, while housekeeping services keep living areas tidy. Every apartment comes fully furnished with private bathrooms and kitchenettes. Outdoor spaces provide tranquil settings for relaxation or gardening.
With Wi-Fi/high-speed internet access available throughout the premises, staying connected has never been easier. Additionally, non-medical transportation arrangements and transportation to doctors' appointments are provided for residents' convenience.
BridgeWater Assisted Living Deer Valley in Phoenix, AZ offers the perfect blend of independence and support, allowing residents to live life to the fullest.
This part of North Phoenix, Arizona offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With multiple physicians, pharmacies, and restaurants within close proximity, residents have easy access to healthcare and dining options. Additionally, the presence of cafes such as Starbucks and The Human Bean cater to those seeking social interactions or a peaceful place to enjoy a cup of coffee. The nearby parks provide opportunities for outdoor recreation and relaxation, while places of worship offer spiritual support for those who prioritize their faith. Overall, this area presents a well-rounded community with essential resources for seniors looking to settle down in a welcoming neighborhood.
BridgeWater Assisted Living Deer Valley is located at 2641 West Union Hills Drive, Phoenix, AZ 85027 in Maricopa County, Arizona
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