Comfort Keepers of Phoenix

Pros

• The office staff are warm and welcoming.
• The caregivers are well trained and work hard to care for their clients.
• One of the best agencies in the valley.
• Levi, Quann, Julie, and Virginia are all awesome.
• They provide great care for their clients.
• This company has the best staff.
• Most of the caregivers have been wonderful.
• Sally K. was the most amazing caregiver - great communicator, team member, and highly professional.
• Cynthia is amazing and very resourceful.
• They are responsive, professional, and really care about clients' well-being.

Cons

• The reviewers warn others not to work with Comfort Keepers, citing a terrible experience with a staff member named Natalie who is rude and lacks empathy.
• The company is described as unorganized and poor at returning calls, with inconsistent communication.
• There are frequent caregiver no-shows and last-minute schedule changes, leaving clients without care.
• Not replacing a caregiver who calls out or fails to show is deemed unacceptable and creates hardship for clients.
• The staff pay is reported as the lowest in the industry.
• Some reviewers believe Comfort Keepers should close its doors due to persistent staffing and communication failures.

Review

Comfort Keepers elicited a wide range of responses, with many clients and family members praising the warmth and dedication of the people they encounter, even as others raise serious concerns about organization, communication, and reliability. A common thread across reviews is that the personal touch and compassion of the caregivers and some staff are genuinely appreciated, but that these strengths are sometimes undermined by inconsistent practices and gaps in management.

On the positive side, several reviews highlight a welcoming office environment and caregivers who are well trained and hardworking. Phrases like "The office staff are warm and welcoming" and "The caregivers are well trained and work hard to care for their clients" recur, with many expressing genuine appreciation for the supportive, caring atmosphere. For some, Comfort Keepers stands out as one of the best agencies in the valley, helped by good caregivers and helpful staff who make a meaningful difference in daily life. The sentiment is reaffirmed by multiple clients who describe the experience as dependable, with a sense of security and comfort from the care they receive.

Numerous clients singled out individual caregivers and staff by name for praise, painting a vivid picture of positive, person-centered care. Levi, Quann, Julie, and Virginia are described as awesome by one client, with Mary and Brittany missed after their departure. Sally K. is repeatedly celebrated as an exceptional caregiver - especially for her communication, professionalism, and ability to connect with the family during a difficult time. Cynthia is noted as resourceful and supportive, and Marilyn is repeatedly mentioned as a helpful point person for families navigating care plans. Across these notes, the threads are clear: great care can be delivered by capable, attentive people who genuinely engage with clients and their families.

There is, however, a highly admonitory voice in some reviews pointing to problematic interpersonal experiences and significant frustrations with the company as an organization. One reviewer advises others to avoid Comfort Keepers altogether, recounting a specifically negative experience with a caregiver named Natalie who is described as extremely rude and lacking empathy. The critique goes beyond a single incident, urging prospective clients to find a different caregiver company and highlighting a perceived mismatch between the line of work and the behavior exhibited. In some cases, the negative assessments frame the company as failing to live up to its stated mission of kindness and empathy, especially for families who are dealing with vulnerable loved ones.

Beyond individual interactions, several reviews paint a picture of broader organizational and logistical challenges. Critics describe the company as "terrible to work for" and note persistent organizational issues: the left hand not knowing what the right hand is doing, poor organization, and repeated failure to return calls. Families report a lack of clarity around schedules, changes, and how staffing decisions are made, which can erode trust when the patient depends on reliable care. There are mentions of insufficient information or direction from dispatch, and a sense that the system sometimes falters when staff unexpectedly fail to show up for shifts.

The impact of scheduling and coverage problems is particularly acute for clients who are bed-bound or have complex medical needs. There are accounts of caregivers not arriving, not being replaced in a timely manner, and families feeling compelled to modify their own work schedules or even step in to provide care. One reviewer notes the stress of coordinating care for a quadriplegic on dialysis, including days when their father is left without care. The recurring pattern of no-shows, lack of notifications, and delayed responses from the company contributes to anxiety for families who rely on consistent, dependable support.

Amid the mixed feedback, several reviewers still acknowledge the value found in Comfort Keepers' culture and its people, while urging improvements in communication, scheduling reliability, and staffing oversight. Positive remarks about responsiveness, professional caregivers, and the overall quality of care coexist with warnings about unpaid training, lower pay, and the sense that some internal processes need overhaul. A few reviews also touch on the experience of working for Comfort Keepers, noting that pay may be low relative to industry standards and that unpaid training arrangements can be a deterrent for prospective employees. Yet other accounts emphasize the agency's strengths in caring for patients and supporting families, painting a nuanced picture of a company capable of excellence when its systems align with its people.

In the end, Comfort Keepers presents a dual narrative: heartfelt, high-quality personal care delivered by dedicated caregivers and a team of staff who genuinely connect with clients; coupled with recurring complaints about communication gaps, scheduling inefficiencies, and staffing instability that can undermine the consistency and reliability families expect. For potential clients and employees, the overarching message is clear: there are many individuals and moments of excellent care, but realizing a consistently seamless experience often hinges on addressing internal coordination, timely communication, and dependable coverage.

This part of Phoenix, Arizona offers a mix of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. The area is well-equipped with several cafes such as Starbucks and Dutch Bros Coffee, providing plenty of options for socializing or relaxing over a cup of coffee. There are also various dining options nearby, including In-N-Out Burger, Don Ruben's Mexican Restaurant, and Beatitudes Bistro. For healthcare needs, there are multiple pharmacies and physicians' offices within a few miles, offering easy access to medical services. Additionally, the proximity to churches like Open Door Fellowship Church and parks such as Royal Palm Park and Phoenix Mountain Preserve provide opportunities for spiritual reflection and outdoor activities. Overall, this neighborhood offers a range of conveniences that can support a fulfilling lifestyle for seniors in the area.

Cafes

• Starbucks (0.4 miles)
• Starbucks (1.6 miles)
• Starbucks (3.5 miles)
• Starbucks (4.2 miles)
• Starbucks (4.3 miles)
• Starbucks (4.9 miles)
• Dutch Bros Coffee (5.3 miles)

Restaurants

• In-N-Out Burger (0.6 miles)
• Don Ruben's Mexican Restaurant (1.9 miles)
• Sonic Drive-In (2.5 miles)
• Lenny's Burger (2.8 miles)
• Filiberto's Mexican Food (3.2 miles)
• Beatitudes Bistro (3.2 miles)
• McDonald's (3.4 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)

Places of Worship

• Open Door Fellowship Church (2.1 miles)
• Pure Heart Christian Fellowship (3 miles)
• First United Methodist Church of Phoenix (5.2 miles)
• Church of Jesus Christ of Latter Day Saints (5.6 miles)

Parks

• Royal Palm Park (2.4 miles)
• Granada Park (3.5 miles)
• Conocido Park (3.8 miles)
• Phoenix Mountain Preserve (4.2 miles)
• Moon Valley Park (4.3 miles)
• O'Neal Park (5.8 miles)
• Foothills Park (6.2 miles)

Physicians

• Northwest Clinic For Children (3.4 miles)
• Banner Thunderbird Surgery Center (3.7 miles)
• Bethany Women’s Healthcare (3.7 miles)
• Arizona Center for Hematology and Oncology (4 miles)
• AOC: Arizona Otolaryngology Consultants (4 miles)
• West Valley Ear Nose & Throat (4.2 miles)
• Canyon Orthopaedic Surgeons (5 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (3.5 miles)
• Abrazo Central Campus (3.9 miles)

Theaters

• AMC Deer Valley 30 (6.2 miles)