9401 North 36Th Avenue, Phoenix, AZ 85051
For more information about senior living options: (866) 208-4318
Overall Review of Desert View Assisted Living Home
Pros
The facility is a great place to live.- The staff are caring, with constant care and a gentle touch.
- The care is awesome and professionally delivered to residents.
- The place is highly recommended.
Cons
The owner of the building is disrespectful and unprofessional.- The care provided to residents is horrible.
- They made it difficult to transfer a grandfather to a different facility.
- She is in this business for all the wrong reasons and does not pay her employees for their hard work.
- They would give this place zero stars.
Review
Desert View Assisted Living Home in Phoenix is best suited for seniors who thrive in a small, home‑like setting where daily life centers on hands‑on care delivered with warmth and personal attention. Families drawn to a steady, nurturing presence will find the most value in a community that emphasizes constant caregiver contact and professional oversight. The feedback is a mixed bag: some families praise caring staff and a gentle approach, while others flag a management dynamic that undermines trust. For residents who prosper with close, predictable routines and direct caregiver relationships, Desert View can deliver meaningful daily life; for those seeking a friction‑free, governance‑driven environment, caveat is warranted.
Those who should consider alternatives are families that prize transparent leadership and stable, non‑confrontational operations. The most troubling thread in the feedback centers on the owner’s conduct, claims of disrespect and unprofessionalism, with families describing a tense atmosphere that can complicate care decisions. A key risk is perceived hostility toward family involvement, including reported difficulties when attempting to transfer a resident to another facility. Coupled with remarks about compensation practices and motives, the management picture raises legitimate concerns about consistency, staffing stability, and accountability. In short, a well‑staffed house is only as good as its leadership, and that leadership here bears serious scrutiny.
On the upside, the strongest positives point to high‑quality personal care when the staff are engaged: residents are said to receive attentive, constant care with a gentle touch, and the care is described as professional in approach. For families, that can translate into visible safety, regular monitoring, and responsive assistance with activities of daily living. The sense of a close, family‑like environment can ease transitions and reduce agitation for anxious residents. When the team is cohesive, these elements make a tangible difference in mood, comfort, and overall well‑being. Yet the weight of the negatives means these upsides must be weighed against a volatile management picture that can erode the care climate if left unaddressed.
However, the principal drawbacks are significant: allegations of an owner who is disrespectful and unprofessional, with reported difficulties for families attempting to transition a loved one elsewhere. That kind of leadership behavior can create a stressful, adversarial service environment and cast doubt on whether residents’ best interests are consistently prioritized. Added concerns about the owner pursuing profits at the expense of staff compensation paint a troubling backdrop for workforce stability and morale. When staffing suffers, even the best‑trained caregivers can’t fully compensate for inconsistent coverage, rushed shifts, or morale declines. All of this helps explain the overall low rating and the polarized experiences of families choosing Desert View.
Prospective residents can offset some risk by insisting on concrete governance safeguards before move‑in. Seek a face‑to‑face meeting with the administrator, request written policies on transfers, care planning, and escalation procedures, and verify staffing ratios and shift coverage. Ask for current references, and contact a few families who recently navigated care transitions. Require transparent billing practices and a clear fee schedule with no surprise charges. Finally, insist on an open line of communication with a designated liaison whenever concerns arise. If these protections cannot be documented, the risk of a rocky tenure increases, and exploring alternatives becomes prudent.
In sum, Desert View Assisted Living Home is a mixed fit. It can serve seniors who prize intimate caregiving and professional, attentive staff, provided leadership remains capable of supporting a stable, compassionate care culture. For families where governance clarity, respectful administration, and easy relocation when needed are non‑negotiable, the downsides outweigh the upsides, and alternatives deserve serious consideration. The prudent path combines direct observation, candid conversations with staff, and careful scrutiny of policies before committing. With due diligence, a family can determine whether Desert View will deliver reliable daily care or whether another Phoenix option offers a steadier governance framework and less risk of a deteriorating relationship between residents, staff, and management.
5 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Phoenix Sky Harbor International (12 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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