Caring Senior Service of Phoenix and West Valley

Pros

• Rachel, the care manager, was very helpful, and the agency is lucky to have her.
• The caregivers are described as great to work with, responsible and caring.
• Jane Daume and the Caring Senior Service team provided constant contact and 24-hour in-home care, saving the family that weekend.
• The company is highly regarded for caring, attentive, trained, and professional caregivers who help clients live independently.
• Caregivers and staff are fabulous, considered part of the family, and respectful of clients' wishes.
• Caring Senior Service is frequently recommended to friends with great results.
• The service offers flexible hours and helps manage doctor appointments and medications.
• The organization is wonderful, with caring and competent owners, and it helped a stroke patient regain independence.
• They help elderly parents live independently at home with essential support.

Cons

• One reviewer claimed that an employee stole from a client.
• One reviewer reported that a caregiver did not show up and the agency offered no valid explanation or speedy replacement.
• A reviewer claimed that a company employee hacked their bank information.
• A reviewer described a very bad experience and said they would not recommend the company to anyone.
• A reviewer alleged that the company would treat families badly and blame the client.
• A reviewer indicated they were in the process of suing the company.
• A reviewer claimed they received a bad-check notice after paying with a check.

Review

The collection of reviews about Caring Senior Service paints a picture of a company that many families rely on for in-home care, with a heavy emphasis on compassion, communication, and continuity. Several caregivers and care managers receive frequent praise, most often for their personal touch, reliability, and the sense that they become part of the family. In particular, reviewers highlight the impact of two care managers who show up repeatedly in the stories: Rachel, described as a standout care manager who embodies the agency's commitment to caring for clients, and Jane Daume, who is singled out for staying in constant contact during urgent times and for coordinating a team that could meet intense care needs. The overarching thread is that the people at Caring Senior Service can turn a difficult situation into something manageable and trustworthy, especially when the care involves complex needs or long-term planning.

Several reviews recount dramatic instances when the agency went above and beyond to ensure that a loved one received care when it mattered most. One family described a weekend crisis in which their loved one required feeding-tube training and around-the-clock care. Jane Daume and her team arrived in the home on a Saturday and worked alongside other caregivers to cover a full 24-hour schedule. The family credits Caring Senior Service with literally saving them that weekend and continuing to provide excellent care for months afterward. The commitment to training additional caregivers and maintaining 24/7 support is portrayed as a hallmark of the agency's responsiveness in crisis, providing continuity and reassurance for families navigating hospital stays, complex medical needs, and the daily realities of home care.

Other reviews focus on how the service supports independence and peace of mind for families living far away or dealing with long-term conditions. A mother who had cared for herself in her own home and was later helped by caring staff is described as feeling secure and able to continue living independently, thanks to care managers and caregivers who were attentive, respectful, and professional. Reviewers praise the organization for talking through needs, addressing concerns quickly, and helping loved ones remain at home rather than moving to more restrictive environments. The sense of belonging - caregivers becoming trusted "part of the family" - is a recurring and comforting theme, with families appreciating the consistency and the way caregivers take the initiative to coordinate doctor appointments, medications, and daily routines.

Longer-term relationships emerge as a common thread in several accounts. One Scottsdale family notes they have relied on Caring Senior Service for more than five years, with caregivers who consistently demonstrate care, respect for the elder's wishes, and timely communication about anything requiring input. The service is described as adaptable - if more hours are needed, they can arrange it; if special arrangements are required, they accommodate. Families emphasize that these caregivers help their loved ones stay at home, maintain a sense of independence, and enjoy a better quality of life well into advanced ages. There are also stories of recovery and continued activity, such as a nonagenarian grandmother who required increased assistance after a fall, yet remained supported by reliable staff who tailored a schedule to her needs and kept her engaged with activities she enjoyed.

Not every review is wholly positive, and a handful of experiences raises concerns that deserve attention. Some reviewers recount significant dissatisfaction, including a caregiver not showing up and a lack of a timely replacement or a satisfactory explanation, which understandably erodes trust. There is also a troubling mention from one family about alleged financial misconduct - claims that bank information was hacked by an employee and that subsequent charges or miscommunications left them feeling misled or unsupported by the agency as they sought resolution. Another reviewer expresses strong ongoing frustration and indicates intent to pursue legal action, describing a pattern of poor treatment and blame-shifting. While these accounts contrast with the majority of positive experiences, they underscore that reliability and security are critical areas that affect families during vulnerable times.

In addition to these dichotomous experiences, several narratives emphasize the agency's overall strengths: compassionate leadership, highly trained and caring staff, and the ability to support highly personalized care plans. Reviewers frequently mention well-trained caregivers who are professional, attentive, and respectful of each client's preferences and routines. There are stories of care managers and staff who go beyond the call of duty to coordinate with families across distances, ensure medical needs are met, and keep loved ones comfortable at home. The endorsements extend beyond individual families to referrals: many reviewers have recommended Caring Senior Service to friends and colleagues without reservation, acknowledging the reliability and warmth that have become associated with the Scottsdale presence and with Caring Senior Service's broader operations.

Taken together, these reviews present Caring Senior Service as a provider capable of delivering deeply personalized in-home care that supports independence and family involvement. The strongest praise centers on compassionate caregivers, proactive care management, and the ability to mobilize resources quickly in urgent situations. At the same time, the experiences of a few families point to important vulnerabilities - no-shows, communication gaps during crisis, and serious security concerns - that the agency would do well to address. For families weighing in on in-home care, the message is clear: when Caring Senior Service hits the mark, it can transform difficult situations into manageable, comforting routines that keep loved ones safe and at home; when gaps occur, they can be consequential and frustrating, reminding prospective clients to ask robust questions about coverage, accountability, and security before choosing a home-care partner.

This area of Phoenix, Arizona offers a variety of amenities that cater to the needs of seniors. With several places of worship nearby, such as Open Door Fellowship Church and First United Methodist Church of Phoenix, residents have access to spiritual support and community engagement. In terms of healthcare, there are multiple pharmacies in close proximity, including Walgreens and CVS Pharmacy, ensuring convenient access to medications and medical supplies. The availability of hospitals like Abrazo Central Campus and St Joseph's Hospital provides peace of mind for seniors knowing quality healthcare services are within reach. Additionally, the presence of parks like Royal Palm Park and Phoenix Mountain Preserve offer opportunities for outdoor recreation and relaxation. Restaurants offering diverse cuisines, cafes for social gatherings, and transportation options such as the Thomas/Central Ave METRO add to the convenience and comfort of senior living in this neighborhood.

Places of Worship

• Open Door Fellowship Church (0.8 miles)
• First United Methodist Church of Phoenix (4 miles)
• Pure Heart Christian Fellowship (4.2 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.8 miles)

Parks

• Royal Palm Park (1.1 miles)
• Granada Park (2.5 miles)
• Phoenix Mountain Preserve (3.1 miles)
• Moon Valley Park (4.4 miles)
• Conocido Park (4.7 miles)
• O'Neal Park (6.2 miles)

Restaurants

• In-N-Out Burger (1.3 miles)
• Lenny's Burger (2 miles)
• Beatitudes Bistro (2.1 miles)
• Filiberto's Mexican Food (2.1 miles)
• Taco Bell (2.5 miles)
• McDonald's (3 miles)
• Chick-Fil-A (3 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4.5 miles)
• Starbucks (5 miles)
• Lux Central (5 miles)
• Starbucks (5.3 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (2.4 miles)
• Abrazo Central Campus (2.9 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (5.5 miles)
• St Josephs Neurological ICU (6 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (6.1 miles)

Physicians

• Bethany Women’s Healthcare (3.4 miles)
• Northwest Clinic For Children (4.3 miles)
• Phoenix Skin Medical Surgical Group (4.4 miles)
• Keystone Natural Family Medicine (4.6 miles)
• Banner Thunderbird Surgery Center (5 miles)
• West Valley Ear Nose & Throat (5 miles)
• Arizona Center for Hematology and Oncology (5.3 miles)

Transportation

• Thomas/Central Ave METRO (6.3 miles)