Care Connection Home Health

Pros

• The clinic cares deeply about patients and treats them with respect and compassion.
• The team takes time with each patient and listens to their concerns.
• Patients report prompt call-backs and quick issue resolution.
• Catherine Lambert is described as caring, intelligent, and thorough.
• Dr. Carolyn is praised for her medical intelligence and life-changing care for chronic pain.
• The front desk staff are polite, personable, and professional.
• The office staff are helpful, organized, and able to explain treatment plans clearly.
• The clinic is seen as genuine in wanting to improve patients' quality of life.
• The staff are straight shooters who know what they're doing and provide clear information.

Cons

• The reviewer laments that the clinic does not pick up the phone promptly.
• The reviewer accuses the clinic of poor customer service and leaving patients in pain after failed follow-through.
• The reviewer describes the staff as rude and unprofessional, saying they caused nightmares and should be avoided.
• The reviewer claims the clinic falsely accused them of meth and questions the chain of custody.
• The reviewer calls the experience a complete waste of time and money, citing false hope and misinformation about treatment options and medications.
• The reviewer notes inconsistent messaging between staff and the medical director, with no straightforward answers about treatment or medication management.
• The reviewer states they were told there was a possibility to increase pain medication, then were told otherwise, indicating misrepresentation.
• The reviewer says the clinic's providers allegedly push numerous procedures and tests, creating fear of unnecessary interventions.
• The reviewer reports being told that their pain is not real or that it is all in their head, and suggests they were treated as addicts.

Review

Arizona Pain Medicine Clinic inspires a wide range of experiences, with many patients singing its praises for listening, compassion, and a sense that they are genuinely heard. A large group of reviewers describe themselves as long-time pain sufferers who finally found a place where the team concentrates on quality of life rather than rushing patients in and out. They talk about being treated with respect and kindness from the moment they reach the front desk to their interactions with clinicians. Several reviewers emphasize that the clinic's approach centers on listening - taking time to understand the patient's pain, their history, and their goals - so the care feels individualized rather than cookie-cutter. The recurring sentiment is that being heard matters when you're living with chronic pain, and for many, this is exactly what they found at AZ Pain Medicine Clinic.

A common thread across many positive reviews is the speed and quality of communication. Patients frequently mention prompt call-backs, with one noting a response in under 15 minutes after leaving a message, and others praising how staff members follow up on questions or concerns. The sense that someone is available and responsive is repeatedly highlighted as a stark contrast to experiences with other providers who felt rushed or indifferent. When concerns arise, reviewers describe being treated with courtesy and receiving thorough explanations about what is happening, what the next steps are, and why certain decisions are made. Several patients also point out that the staff's support extends beyond the clinic visit, with staff helping to navigate prior authorizations and appeals, a sign that the team remains engaged in the patient's broader treatment journey.

The clinic's business model also figures prominently in positive accounts. Several reviewers note that AZ Pain Medicine Clinic does not bill health insurance directly, instead providing receipts that patients can claim. For many, this approach translates into longer, unhurried visits and a greater sense of control over their care. Reviewers describe reasonable costs and a perception that the investment in treatment is worth it, particularly because the care is thorough and patient-centered. A number of patients appreciate that the absence of a heavy insurance burden can free clinicians to spend more time with each patient, listen more deeply, and tailor plans to the patient's unique needs rather than chasing a preferred schedule or volume of visits.

The contributions of specific clinicians and staff are frequently highlighted in glowing terms. Catherine Lambert (sometimes referenced as Kait in the same reviews) is repeatedly described as a standout physician, praised for taking the time to explain complex concepts, discuss treatment options, and help patients feel understood. Other doctors, such as Dr. Carolyn, receive high marks for genuine care and the sense that they are truly invested in patients' well-being. Reviewers describe the office as a place where the staff and doctors work hard to be straight with patients - explaining treatment plans, potential procedures, and the risks and benefits of various options in plain language. The combination of medical expertise and empathetic communication is repeatedly cited as a major reason patients choose to return and to stay with the clinic over many years.

There are, however, substantial counterpoints in the feedback. A subset of reviews conveys sharp disappointment, portraying a team that can be rude or unprofessional and leaves patients feeling neglected or dismissed. One reader described the entire experience - from front desk to doctor - as the most unprofessional they had encountered, alleging real distress and urging others to avoid the clinic. Another review mentions individuals who felt their concerns were not taken seriously, illustrating that not everyone has a positive interaction, even within the same clinic. These accounts remind readers that experiences can vary widely, and a patient's impression can hinge on a single encounter or a particular staff member.

There are also more specific criticisms that touch on both policy and patient safety. A reviewer describes a troubling experience of being falsely accused of meth use, alleging problems with the chain of custody of testing and calling the situation "bogus." Another patient recounts a negative sequence around opioid management: promises from staff about increasing pain medication were not fulfilled, followed by a curt, non-committal email from leadership stating that the practice could not meet that patient's needs. The discrepancy between what certain staff members conveyed and what the medical director reportedly communicated created frustration and a sense that the process lacked consistency or clear, transparent guidance.

Taken together, these reviews sketch a clinic that can be transformative for some patients and frustrating for others. The most consistently positive themes center on genuine care, patient-centered communication, and a model that emphasizes listening and life-quality over sheer throughput. The negative experiences underscore the importance of consistent messaging, respectful interactions across all staff levels, and clear, transparent policies - especially around sensitive issues like pain management and controlled substances. For anyone considering AZ Pain Medicine Clinic, the body of stories suggests that a personal visit can be a decisive test: many leave with renewed hope and relief, while others advise approaching with clear questions and a willingness to advocate for your needs. In the end, the reviews portray a clinic capable of delivering deep compassion and effective support for chronic pain, tempered by occasional communication and consistency challenges that can color a patient's overall impression.

Places of Worship

• Open Door Fellowship Church (0.7 miles)
• First United Methodist Church of Phoenix (3.8 miles)
• Pure Heart Christian Fellowship (4.3 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)

Parks

• Royal Palm Park (1 miles)
• Granada Park (2.3 miles)
• Phoenix Mountain Preserve (3.1 miles)
• Moon Valley Park (4.5 miles)
• Conocido Park (4.8 miles)
• O'Neal Park (6.2 miles)

Restaurants

• In-N-Out Burger (1.4 miles)
• Lenny's Burger (1.9 miles)
• Beatitudes Bistro (1.9 miles)
• Filiberto's Mexican Food (1.9 miles)
• Taco Bell (2.5 miles)
• McDonald's (2.8 miles)
• Chick-Fil-A (2.8 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.5 miles)
• Starbucks (3.6 miles)
• Starbucks (4.5 miles)
• Lux Central (4.8 miles)
• Starbucks (5.1 miles)
• Starbucks (5.4 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (2.3 miles)
• Abrazo Central Campus (2.8 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (5.3 miles)
• St Josephs Neurological ICU (5.9 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (5.9 miles)

Physicians

• Bethany Women’s Healthcare (3.3 miles)
• Phoenix Skin Medical Surgical Group (4.2 miles)
• Northwest Clinic For Children (4.4 miles)
• Keystone Natural Family Medicine (4.4 miles)
• Banner Thunderbird Surgery Center (5.1 miles)
• West Valley Ear Nose & Throat (5.2 miles)
• Arizona Center for Hematology and Oncology (5.4 miles)

Transportation

• Thomas/Central Ave METRO (6.1 miles)