Sun Wood Apartments

Pros

• Dan is always efficient and quick to respond to maintenance issues.
• Dan is highly knowledgeable in all aspects of his job.
• The maintenance team, including Dan and Annette, provides thorough, courteous service.
• Kimberly Nolan, the property manager, is top-notch, kind, professional, and helpful.
• Regina, the leasing consultant, is extremely knowledgeable and courteous, providing excellent property tours.
• Regina gave a complete and informative tour of the property, amenities, and units.
• Sunwood is a beautiful, well-kept community with great management and friendly staff.
• The Sunwood office team (Kim, Jessica) is professional, friendly, attentive, and goes above and beyond for residents.
• The staff consistently makes residents feel welcome and cared for, and keeps the community clean and well maintained.
• The community offers engaging activities and amenities, including a heated pool and spa, and well-kept grounds.
• The maintenance team is quick to respond and fixes issues with courtesy and efficiency.

Cons

• They note that the rent is very high and the grounds are often wet or flooded, with sidewalks that have caused several tenants to fall.
• They say the lawn's water usage raises tenants' bills, and these issues remain unresolved.
• They report that a long-time resident's deposit disappeared and the new management is trying to charge a lease-breaking fee after the resident's death.
• They warn others not to move there, citing annual rent increases, roaches, peeling carpet, cheap kitchen counters, and unresponsive management.
• They mention the management has no record of the former resident's deposit and pressures families to pay fees after a death.

Review

The Sun Wood/Sunwood Apartments community comes through in these accounts as a warm, well-kept, and people-centered place to live, especially for a 55+ senior population. Across multiple messages, residents and partners consistently highlight the same core strengths: a capable, responsive maintenance team, friendly and professional office staff, and a real sense of care from the people who run the property. The community is described as clean, quiet, and conveniently located, with residents repeatedly noting that the people who work there genuinely make a difference in daily life.

Dan, the maintenance supervisor, stands out as the linchpin of the maintenance team. Time and again residents say he is fast to respond and thorough in his work, handling issues quickly and correctly. Several reviews stress his knowledge across the spectrum of maintenance tasks, portraying him as reliable, courteous, and considerate. Teammates such as Annette are also praised for their own responsive, professional approach to repairs, with phrases like "quick to respond" and "done with courtesy and efficiency" appearing frequently. The maintenance staff is consistently described as the backbone that keeps the property running smoothly, with many residents expressing gratitude for the dependable service they receive.

The office team - Kimberly (the manager), Jessica (an assistant manager), and Regina (a leasing consultant) - receives near-universal respect for professionalism and knowledge. Kimberly and Jessica are repeatedly cited as friendly, helpful, and deeply invested in resident well-being, making themselves available with kindness and competence. Regina is commended for providing informative property tours and for her thorough knowledge of what the community has to offer, including the amenities and unit options. The praise isn't limited to a single interaction; a number of residents acknowledge these staff members as essential to the community's overall positive impression, highlighting long-term relationships built on trust and clear communication.

Beyond the staff, the community's amenities and environment contribute significantly to its appeal. Residents frequently mention a special heated swimming pool and jacuzzi, well-maintained grounds, and a general sense of care that extends to landscaping and seasonal events. The property is portrayed as active and welcoming, with regular social occasions and clubs that foster a sense of community. The pet-friendly policy and the proximity to local conveniences further enhance the feel of a place that residents are proud to call home. The consistent emphasis on safety and upkeep - such as routine checks, fire alarm maintenance, and prompt repairs - helps create a stable, comfortable living experience.

Of course, no set of reviews would be complete without a few caveats, and these accounts include some concerns worth noting. A recurring theme is the perception that rents can be high, especially for a 55+ community, with residents mentioning ongoing rent increases as a challenge. Several comments point to practical issues that affect daily living, such as sidewalks and common areas getting wet or flooded, which can pose safety risks. Other residents raise concerns about pest issues and aging carpet, noting that some fixtures and materials have not aged gracefully. These points reflect real-world realities that potential renters might weigh when considering Sun Wood/Sunwood.

There are also more pointed criticisms tied to management and policy. One review recounts a situation involving a long-term resident mother's deposit and a claim of funds disappearing under a new management regime, along with a request for a lease-breaking fee in the wake of the mother's death - an experience that left the reviewer feeling that the community's handling of sensitive circumstances could be more compassionate. Another reviewer emphasizes communication gaps, acknowledging that while the staff is generally excellent, there are moments when phone responsiveness or administrative processes fall short. Taken together, these comments suggest that while the team's day-to-day performance is strong, changes in ownership or administrative practices can create friction and warrant careful navigation.

Overall, the consensus paints Sun Wood/Sunwood as a community defined by its people as much as by its property. The maintenance and office staff are repeatedly described as assets - experienced, approachable, and genuinely invested in resident happiness. The combination of reliable service, welcoming tours, robust community life, and a well-kept physical environment makes for a compelling living experience for many residents and clients. Yet potential residents should also weigh the costs, the occasional maintenance or policy concerns, and the experiences of others who have navigated transitions in management. In this landscape, the people - Dan, Kimberly, Jessica, Regina, Annette, and the broader team - emerge as the defining strength of the Sun Wood/Sunwood community.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (4.1 miles)

Theaters

• Park West 14 (1.1 miles)
• AMC Westgate 20 (2.5 miles)
• Arrowhead Fountains 18 (4.7 miles)
• AMC Surprise Pointe 14 (5.4 miles)
• AMC Arrowhead 14 (5.8 miles)

Restaurants

• The Sicilian Butcher Peoria (1.1 miles)
• Cold Beers & Cheeseburgers (1.1 miles)
• BJ's Restaurant & Brewhouse (1.3 miles)
• Desert Diamond Casino West Valley (1.4 miles)
• Cracker Barrel (2.3 miles)
• Dave & Buster's (2.5 miles)
• Westgate Entertainment District (2.6 miles)

Parks

• Pioneer Community Park (2.3 miles)
• Pioneer Community Park Off-Leash Dog Park (2.3 miles)
• Rio Vista Community Park (3.1 miles)
• Grand Canal Linear Park (3.8 miles)
• Veramonte Park (5.4 miles)
• O'Neal Park (5.7 miles)

Physicians

• Academic Urology & Urogynecology Of Arizona (2.3 miles)
• Multi-Specialty Physicians (2.4 miles)
• Arizona Arthritis & Rheumatology Associates, PC (2.5 miles)
• The CORE Institute - Sun City (2.6 miles)
• North Valley Dermatology & Original Skin (3.5 miles)
• Associated Retina Consultants (3.9 miles)
• Aspire Pedi. Therapy (4.7 miles)

Cafes

• Dutch Bros Coffee (2.4 miles)
• Starbucks (2.4 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (3.6 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)
• Starbucks (5.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3 miles)
• The Church At Arrowhead (6.3 miles)