5418 North 192Nd Drive, Litchfield Park, AZ 85340
For more information about senior living options: (844) 490-3973
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The staff are very friendly, helpful, and caring. The grounds are clean and well maintained, and the campus is lovely. The activities program provides engaging and enjoyable experiences for residents. The caregivers and staff are trustworthy, kind, and dedicated to resident safety and comfort. The executive director Gretchen and the management team are wonderful to work with and genuinely care for residents. Staff members like Monique, Connie, Kyree, and others consistently go above and beyond to engage residents. The community is welcoming, easy to communicate with, and professional. Families feel peace and confidence knowing their loved ones are well cared for.
One reviewer claimed the facility prioritizes money over residents' well-being. Another said they were ghosted and told at the last minute that their mom would not be admitted. They alleged a nurse's assessment was done without the family's input, with decisions made by the nurse and the legal department. They stated the facility only wants memory-impaired residents, not dementia patients. They described being left hanging during a difficult moment while scrambling to find care. They claimed the center would not admit a dementia patient if challenging behaviors emerged, even if those behaviors were not aggressive.Across a broad tapestry of family voices, Hacienda Del Rey (HDR) emerges as a community defined by warmth, dedicated staff, and a rich menu of activities, all set within a well-kept, welcoming environment. Many reviewers repeatedly praise the personal touch of the team, describing a culture where caregivers, administrators, and wellness staff genuinely care about residents and their families. From the moment of a tour to daily life on campus, the sentiment is consistently positive about the people who make HDR feel like a home rather than a facility.
One recurring note is the extraordinary commitment shown by HDR staff during visits and tours. Tammy, for example, is singled out for a tour that extended to 7 PM, underscoring a willingness to go the extra mile to accommodate families. Several reviews echo the overarching message that the staff care deeply about residents' well-being, with families expressing gratitude for the careful, compassionate attention given to their loved ones. Across messages, families thank HDR staff for the consistent dedication they see in daily interactions, caregiving, and the thoughtful way concerns are addressed.
A core strength highlighted by many reviewers is the quality and range of programming designed to keep residents engaged, physically active, and socially connected. Connie, the wellness programming director, is frequently cited as a driving force behind a robust activities calendar and engaging events that residents enjoy. The community also shines in more specialized actions, such as Julie leading Alzheimer's walks for residents and families, which reflects a commitment to inclusive, family-centered programming. Zumba Gold classes run by staff members who enjoy teaching the residents add a joyful, energetic dimension to each day, while Monique is praised for going above and beyond to engage residents in meaningful ways. Multiple caregivers - Kyree, Monica, and others - are highlighted for their kindness, connection with residents, and the trust families place in their hands.
The living environment itself is repeatedly described as clean, safe, and welcoming. Reviewers remark on well-maintained grounds, a bright, friendly atmosphere, and facilities that feel like home. Families describe the campus as lovely, with comfortable accommodations and a sense of open communication with staff. The front office and caregiving teams are noted for their professionalism and consistent, approachable manner, reinforcing the impression that HDR prioritizes a stable, supportive atmosphere where residents can thrive and families feel informed and involved.
Leadership and the community culture receive broad praise as well. The extended HDR team - Dania, Connie, Todd, Julie, Celeste, Chef, Lyn, and Hope, among others - emerges from reviews as a coherent, caring group unified by a common purpose: to treat residents with respect, kindness, and dignity. Gretchen, described as executive director, is repeatedly cited for her warm leadership and willingness to help, which appears to nurture a collaboration-focused environment across departments. The positive tone of these testimonials suggests a tightly knit community where staff training, communication, and teamwork translate into tangible comfort and safety for residents.
However, not all feedback aligns with the glowing consensus. One extended, strongly worded review provides a stark counterpoint, centered on a troubling experience during the residency process. The writer describes being "ghosted" 48 hours before a planned move and being told at the last minute that their mother would not be accepted, despite earlier paperwork and a family member present during the care assessment. The reviewer accuses the facility of prioritizing a smooth sales process and "VIP treatment" at entry while portraying the assessment experience as disconnected and unhelpful. This person contends that memory-care needs were not accommodated, and they describe a broader pattern of behavior they perceived as disingenuous, including a lack of timely responses from the nursing staff and management. The message escalates to allegations of formal complaints to state ombudsman and attorney general offices, and a belief that the facility's branding may misrepresent its capacity to care for residents with memory-related challenges.
Taken together, these voices present a nuanced portrait of HDR. The community appears to deliver exceptional day-to-day care, a high level of staff dedication, and a robust programmatic environment that prioritizes activity, openness, and resident happiness. Families repeatedly celebrate the personal connections, the friendliness of staff across roles, the cleanliness and attractiveness of the grounds, and the sense of being welcomed into a caring, well-organized community. Yet the contrasting account reminds prospective residents and families that experiences can vary, particularly around the admissions process and the alignment of memory-care needs with the facility's offerings and policies.
For families considering HDR, the takeaway is twofold. On the one hand, you can expect a warm, involved staff and a lively, engaging environment where residents are encouraged to participate, socialize, and pursue meaningful activities. The leadership and care teams are frequently praised for their responsiveness, compassion, and teamwork, contributing to a sense of security and community. On the other hand, any decision involving memory care or admissions should be grounded in careful due diligence. Prospective residents and their families may benefit from direct conversations with administrators about memory-care availability, clear articulation of assessment criteria, and a transparent, two-way plan for communication throughout the transition process. In short, HDR appears to be a place where many thrive, but, as with any senior living decision, a thorough, personalized assessment is essential to ensure it aligns with a family's specific needs and expectations.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to our assisted living community in Litchfield Park, AZ. We offer a variety of care options including board and care home services as well as respite care for temporary stays.
Our community provides a comfortable and homelike environment for our residents. Each room is fully furnished and there are plenty of common areas including a dining room, garden, and outdoor spaces for our residents to enjoy. Housekeeping services are provided to ensure that the community remains clean and well-maintained.
We understand that moving can be overwhelming, which is why we offer move-in coordination services to assist our residents in making a seamless transition into our community. Our on-site amenities include telephone access and Wi-Fi/high-speed internet connectivity to help residents stay connected with their loved ones.
Our dedicated staff members are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives the necessary medical attention they require. Our staff is well-versed in managing diabetes diets and medication management for those who may need it. Additionally, we accommodate special dietary restrictions to ensure that all residents receive nutritious meals tailored to their needs. Transportation arrangements for medical appointments are available for the convenience of our residents. Our central location offers easy access to nearby cafes, physicians, and restaurants.
To keep our residents engaged and active, we have scheduled daily activities designed to promote socialization, stimulation, and enjoyment.
At our assisted living community in Litchfield Park, AZ, we strive to create a supportive environment where seniors can maintain their independence while receiving the care they need.
Care Included is located at 5418 North 192Nd Drive, Litchfield Park, AZ 85340 in Maricopa County, Arizona
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