Helen's Place Assisted Living Home

Pros

• The center treats residents like family and provides attentive care.
• Residents with dementia are treated with respect and dignity.
• The staff are caring and well-trained, making residents feel comfortable and valued.
• Residents are well cared for, with needs met and things done properly.
• The center maintains strict COVID-19 precautions to keep clients safe.
• The staff care for residents as if they were family.
• The center feels like an extended family, with a warm, first-name environment and high cleanliness.

Cons

• They preach kindness, but are far from it.
• The facility is understaffed, with patients poorly cared for, employees treated like garbage, and the place smelling like it's never cleaned.
• It's described as a typical understaffed nursing home for those with Alzheimer's.
• One reviewer called the place horrible, noting a lack of leadership, uninformative staff, unsafe beds, slow response to falls, and poor overall treatment.

Review

The Lingenfelter center emerges in many voices as a place that can feel like a second family during a difficult season. For some families, the decision to place a loved one there was softened by the relief that comes with finding caregivers who treat residents with genuine warmth and respect. Several notes highlight a sense of belonging: mothers and dads being treated with care, dignity, and personal attention, and families feeling welcomed into a community where the staff seems to know each resident as an individual rather than just a patient. The repeated thread is that, when the center gets it right, it does so with a compassion that families value deeply.

One of the strongest affirmations centers on Robynn, a staff member who appears to embody the center's best intentions. Reviewers describe her as taking hold of a family member's care in a way that feels personal and attentive. A mother is depicted as clean, entertained, well fed, and mostly happy, with Robynn and the broader team going above and beyond to provide the level of care a family member would expect at home. This kind of response - care that feels like family involvement, with residents kept clean and engaged - leaves families feeling reassured and grateful. In several accounts, the center earns enthusiastic recommendations and even prompts some to consider returning in their own later years, underscoring the trust built through positive daily interactions.

Care for residents with dementia is highlighted in a similarly positive light, with caregivers cited for maintaining dignity and respect in every interaction. One family describes their father's dementia journey as made more bearable by people who treat him with courtesy and humanity. The regular presence of loved ones is encouraged, and the message remains clear: even as time progresses and disease challenges mount, residents deserve companionship, attention, and love. The emphasis on dignity, ongoing family involvement, and visible concern for safety reinforces a broader narrative about a facility that strives to honor its residents through tough days.

Beyond these strong positives, routine statements about the quality of care surface frequently. Some reviewers commend the staff for staying on top of tasks and ensuring that "everything gets done properly." There is a consistent emphasis on safety measures, particularly around COVID precautions, with families noting that their loved ones have been kept as safe as possible during the pandemic. The sense of a clean, well-ordered environment also appears in several reviews, painting a picture of a space that is calm and professional, where residents can feel secure and cared for.

Yet, not every experience is flawless. A few voices raise serious concerns about understaffing and core operational gaps. One reviewer bluntly says the center is "under staffed" and that patients are poorly cared for, with staff spoken of harshly and the facility described as smelling unclean. Another account describes a chaotic scenario with someone claiming there is no one in charge to provide timely information and safety issues, such as unsafe beds and delayed assistance during falls. This perspective underscores the reality that even in well-meaning environments, resource constraints and communication gaps can create moments of frustration and fear for families and residents alike.

There are also reflections that acknowledge the complexity of care in a setting that serves individuals with Alzheimer's and other conditions. Some reviews describe a "typical understaffed nursing home" reality for Alzheimer's care, while others insist that the staff is "caring and well trained" and that residents are treated with respect and dignity - even those with challenging personalities. A particularly poignant note speaks to the center as "an extended family" where people address each other by first names, combining medical competence with warmth and accessibility. Cleanliness and a sense of community are again emphasized, reinforcing the view that the center can deliver exceptional care when well supported and well led.

Perhaps the most moving endorsements come from families who describe their own transitions: mothers or fathers moved from other facilities to The Lingenfelter center and found a new sense of relief, almost a "God send," as one parent puts it. In these moments, the caregivers' interactions with all patients - viewed through the lens of daily routines, conversations, and gentle touch - are celebrated as evidence of a deeper commitment to compassionate care. The gratitude expressed by these families highlights what many hope for when placing a loved one in a long-term setting: that they will be treated with kindness, given attention, and cherished as part of a larger, caring community.

Taken together, the reviews reflect a nuanced portrait of The Lingenfelter center: a place capable of offering profound warmth, dignity, and careful attention to individual needs, and a place where staffing levels and communication challenges can significantly affect the experience. Several families leave with overwhelming appreciation for the care their loved ones received and a strong sense of trust in the staff's ability to provide safe, respectful, and meaningful daily life. Others remind us that real-world operations can fall short, and that ongoing attention to staffing, safety, and communication is essential. For anyone considering this center, the collective message is clear: the potential for deeply compassionate care exists, but the experience may hinge on staffing realities, leadership, and consistent, open communication.

Places of Worship

• Journey Church (0.2 miles)
• First Assembly of God (0.8 miles)
• Golden Valley Fellowship (0.8 miles)
• Manzanita Baptist Church (0.9 miles)
• Family Bible Church (0.9 miles)
• River Valley Baptist Association (0.9 miles)
• Abundant Life Family Worship Center (1.2 miles)

Physicians

• Johnson, Sophia Krmc Urgent Care (0.2 miles)
• KRMC Cancer Center (0.3 miles)
• Music Mountain Family Medicine (0.3 miles)
• Trinity Allergy, Asthma and Immunology Care, PC (0.3 miles)
• Singh K Vinod, MD (0.3 miles)
• Northwest Az Cardiothoracic - Eric Montero MD (0.3 miles)
• Joshua Tree Pediatrics (0.3 miles)

Cafes

• Starbucks (0.3 miles)
• The Human Bean (0.5 miles)
• Dutch Bros Coffee (1 miles)
• Starbucks (1.2 miles)
• Starbucks (1.6 miles)

Restaurants

• In-N-Out Burger (0.3 miles)
• Little Caesars Pizza (0.4 miles)
• Taco Shop (0.4 miles)
• Taco Bell (0.5 miles)
• Subway (0.5 miles)
• KFC (0.5 miles)
• Panda Express (0.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Smith's Food & Drug (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Uptown Drug (1.5 miles)
• Uptown Drug and Home Medical (1.5 miles)
• Safeway Food & Drug (1.6 miles)
• Medusa Farms (2.1 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)
• U-Haul Moving & Storage (1.7 miles)
• Yellow Cab (2.7 miles)
• Kingman Cab (2.8 miles)
• U-Haul Neighborhood Dealer (3.1 miles)

Parks

• Walleck Ranch Park (1.6 miles)
• Canyon Shadows Park (1.6 miles)
• Metcalf Park (2 miles)
• Railroad Park (2 miles)

Theaters

• Brenden Theaters (1.8 miles)