Desert Highlands Care Center

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Desert Highlands Care Center

1081 Kathleen Avenue, Tucson, AZ 86401

For more information about senior living options: (844) 490-3973

2.8 from 31 reviews
5 stars
11
4 stars
3
3 stars
0
2 stars
2
1 stars
15

Assisted Living Skilled Nursing Facility

Overall Review of Desert Highlands Care Center

Pros

  • pro The nurses were good.
  • pro The Admissions Director took all the time needed to answer questions and conduct a tour.
  • pro The staff provided excellent care for a dear friend, with thoughtful staff and very clean accommodations.
  • pro Desert Highlands staff are caring and very helpful.
  • pro The staff were very nice to him, and nurses were concerned about his care through discharge.
  • pro Desert Highlands Administrative staff bent over backwards to help get my son moved from Palm Springs to Kingman.
  • pro There is cleaning all the time, an activities calendar posted, and doors open to welcome visitors and pets.
  • pro The sign says they love what they do, and the reviewer believes it's true.
  • pro They threw a beautiful Mother's Day luncheon that was enjoyed by the reviewer and their son.
  • pro The food was great during the stay.

Cons

  • pro The staff were described as ridiculously rude and lacking care and respect.
  • pro The facility allegedly lost a resident's clothes and medications and disposed of them, with no replacements offered.
  • pro Front office staff were deplorable and unhelpful, exhibiting a dismissive attitude.
  • pro Management did not follow up with residents, leaving care coordination poor.
  • pro The place was described as horrible and full of neglectful employees, with lazy or unempathetic staff.
  • pro A resident was left in bed for 16 hours in pain after breaking ribs, with staff being rude when family was present.
  • pro There were reports of a COVID outbreak mishandling, isolation of residents, and an unhelpful patient advocate.

Review

Desert Highlands in Kingman, Arizona elicits a broad spectrum of experiences from residents, families, and the people who work there. Some visitors describe a warm, attentive environment with clean facilities and responsive staff, while others recount chaotic days, disorganization, and troubling safety or care concerns. Taken together, the collection of reviews paints a picture of a facility that can feel like two different places depending on who is there, when, and which department or staff member is on duty.

A recurring thread in the more negative accounts is problems with basic logistics and oversight. Several reviewers allege that valuables and clothing disappeared or were discarded, sometimes under dubious circumstances, and that the facility could not account for personal belongings or medicines. One family member shared that clothes brought in from Walmart were never worn; another insisted their loved one never used the clothes but still faced accusations of messiness. Beyond clothing, there are multiple claims of missed or mishandled medications, and a general sense that the facility did not consistently replace or repair items that went missing. These anecdotes contribute to a perception that the administration and housekeeping operations sometimes fail to protect residents' belongings or maintain a reliable standard of cleanliness and order.

Complaints about the cleanliness and maintenance of the environment run through several reviews. Some writers describe the facility as dirty and poorly supervised, with beds and linens not kept up to standard. Others acknowledge that there are individuals on staff who try hard to keep things in good shape, but the overall impression from many comments is that clean, well-kept spaces are not consistently achieved and that supervision of staff is inconsistent. The contrast between stories of clean rooms and stories of neglect helps explain why readers come away with mixed feelings about the facility's day-to-day environment.

Staff attitudes and competency are at the heart of many reviews. A number of posts praise the nursing staff, therapy teams, and other caregivers as kind, patient, and capable, especially in moments of acute need or after injury. Yet other posts describe rude or dismissive behavior, insufficient supervision, and a lack of follow-through by managers or supervisors. One reviewer, speaking from a perspective in patient advocacy, criticized the lack of supervision and perceived indifference among some staff, while others acknowledge turnover and staffing constraints that can make it feel chaotic. This divergence suggests that the quality of care at Desert Highlands can depend heavily on which caregivers are assigned to a patient at any given time.

Health crises and safety concerns also factor into the overall impression. Some reviewers recount frightening experiences - bed falls, delayed recognition of health issues, and even hospitalizations linked to lapses in care. Several accounts mention Covid-related fears and outbreaks, with families expressing worry about testing, transmission, and timely medical intervention. There are compelling stories about emergency responses that were not handled smoothly, as well as other accounts that describe compassionate, attentive care in critical moments. The inconsistency in medical history awareness and medication management appears to be a reiterated source of frustration for families.

Despite the negative impressions, there are notable positive narratives. A handful of reviewers highlight admissions staff who take the time to answer questions, provide tours, and help families navigate decisions. Some residents and their families speak highly of timely communication, personalized attention, and activities that engage residents, including posted calendars and open access for visitors and pets. Several accounts mention improvements in specific patients' conditions, effective physical therapy, and a sense of genuine care from certain nurses, aides, and therapists. There are also stories of kindness from staff that leave a lasting impression, and even celebratory moments like special events that bring families together and foster a sense of community.

In the broader view, Desert Highlands emerges as a facility with real strengths in personal interaction and therapeutic support, alongside serious concerns about operations, safety, and consistency. Some families feel confident enough to commend particular staff members or to highlight improvements after difficult beginnings, while others feel compelled to warn prospective visitors or loved ones to proceed with caution. The range of experiences suggests that families considering this facility should prepare carefully: ask detailed questions about medication management, belongings, infection control, supervision, and the specific caregiving teams assigned to a loved one. It's clear that experiences here are not monolithic, and prospective residents or their families are likely to encounter a mix of commendable care and troubling gaps, depending on the day, the staff on duty, and the individual needs of the patient.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Desert Highlands Care Center in Tucson, AZ is a premier assisted living community that offers skilled nursing facility care to seniors. Our center provides a wide range of amenities to ensure our residents' comfort and enjoyment.

Our community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. We offer community-operated transportation services to help residents get around town. For those who want to stay connected, we have a computer center with Wi-Fi/high-speed internet access.

At Desert Highlands Care Center, we understand the importance of dining experiences. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our experienced staff. We accommodate special dietary restrictions to meet individual needs.

To promote an active lifestyle, we provide various activities for our residents. They can enjoy our fitness room or participate in fitness programs designed specifically for them. Planned day trips and resident-run activities are organized regularly for socializing and fun.

Residents can relax and unwind in our beautifully landscaped garden or outdoor space. Our gaming room and small library offer additional recreational opportunities.

We prioritize the well-being of our residents with 24-hour supervision and assistance with daily living activities such as bathing and dressing. We also provide medication management and diabetes diet support.

Convenience is key at Desert Highlands Care Center, with several cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals located nearby.

With its top-notch care services and extensive amenities, Desert Highlands Care Center is dedicated to providing exceptional assisted living experiences for seniors in Tucson, AZ.

Nearby Places of Interest

Cafes

  • Starbucks (0.2 miles)
  • The Human Bean (0.4 miles)
  • Dutch Bros Coffee (1.1 miles)
  • Starbucks (1.3 miles)
  • Starbucks (1.7 miles)

Physicians

  • Affordable Hearing Care (0.3 miles)
  • Johnson, Sophia Krmc Urgent Care (0.3 miles)
  • Mohave Surgical Specialists (0.4 miles)
  • KRMC Cancer Center (0.4 miles)
  • Music Mountain Family Medicine (0.4 miles)
  • Trinity Allergy, Asthma and Immunology Care, PC (0.4 miles)
  • Mohave Desert Orthopedics (0.4 miles)

Restaurants

  • Little Caesars Pizza (0.3 miles)
  • Taco Shop (0.4 miles)
  • In-N-Out Burger (0.4 miles)
  • Taco Bell (0.5 miles)
  • Subway (0.6 miles)
  • KFC (0.6 miles)
  • Panda Express (0.6 miles)

Places of Worship

  • Journey Church (0.4 miles)
  • First Assembly of God (0.6 miles)
  • Manzanita Baptist Church (0.8 miles)
  • Family Bible Church (0.8 miles)
  • River Valley Baptist Association (0.8 miles)
  • Golden Valley Fellowship (0.9 miles)
  • Abundant Life Family Worship Center (1 miles)

Pharmacies

  • Walgreens (0.8 miles)
  • Smith's Food & Drug (0.8 miles)
  • CVS Pharmacy (0.9 miles)
  • Uptown Drug (1.4 miles)
  • Uptown Drug and Home Medical (1.4 miles)
  • Safeway Food & Drug (1.7 miles)
  • Medusa Farms (2.1 miles)

Transportation

  • U-Haul Moving & Storage (0.9 miles)
  • U-Haul Moving & Storage (1.8 miles)
  • Yellow Cab (2.8 miles)
  • Kingman Cab (3 miles)
  • U-Haul Neighborhood Dealer (3.2 miles)

Parks

  • Walleck Ranch Park (1.7 miles)
  • Canyon Shadows Park (1.8 miles)
  • Railroad Park (1.9 miles)
  • Metcalf Park (1.9 miles)

Theaters

  • Brenden Theaters (1.9 miles)

Hospitals

  • Hualapai Mountain Medical Center (3.1 miles)

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