7554 West Libby, Glendale, AZ 85308
For more information about senior living options: (844) 490-3973
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Vandermeyer Senior Home Care LLC in Glendale, Arizona, has generated a broad spectrum of experiences from families who entrusted their loved ones to Lidia and her team. On one end of the spectrum, there are deeply troubling accounts of neglect and alleged mistreatment that prompted involvement from hospice, adult protective services, and even law enforcement. On the other end, a steady stream of heartfelt, positive testimonials paints a picture of a warm, family-like environment where residents are cared for with patience, dignity, and a commitment that many families say exceeded expectations. Taken together, the notes reveal an organization that has inspired both intense praise and serious concern, depending on the personal experience and the situation.
One of the most serious sets of claims centers on care failures and safety concerns. A family describes moving their mother into Vandermeyer due to dementia and hospice needs and then encountering a cascade of problems. They allege language barriers and medication errors, including misread or mismanaged prescriptions, with the added stress that the caregiver could not correctly manage health needs while the family was not always present. The account contends that the mother fell multiple times and that those falls were not promptly communicated to the family. In one distressing episode, the family says the mother's toe opened and required stitches after the hospice nurse saw the injury days later, with a later assertion that the mother had been left sitting in waste. According to this account, a CNA told a hospice worker she could not help clean the patient, which compounded concerns about cleanliness and basic care. These allegations also mention cameras in the room and a lack of timely reporting to hospice, leading to an explicit claim that hospice recommended removing the mother from the home. The family contends that the care home's management could not answer hospice questions, even when confronted with the presence of cameras and documented incidents.
The same narrative expands into broader safety and compliance concerns. Allegations include the removal of the patient from Vandermeyer after a directive from an all-tech contract and subsequent involvement with adult protective services. The account paints a scene of chaotic factors: missing clothing and glasses, items allegedly not returned or lost, and stories about a roommate's drunk son taking belongings. The family also cites physical hazards observed in the home, noting a Glendale police report about front windows being opened without screens while residents with dementia lived there. Financial disputes are also raised, including a deposit that was not refunded and claims of double-dipping in funds. The family says medications were mishandled during transport, and they describe a period of weight gain and a perceived withdrawal of medications after the mother was removed from the home. Taken together, these incidents are presented as a pattern of neglect and mismanagement that led them to seek intervention from adult protective services and other authorities.
Amid these allegations, the owner's responses are documented in the same accounts. The narrative indicates that Lidia argued that they didn't know what had happened, despite the presence of cameras and repeated hospice visits. The family reports that Lidia became upset when concerns were raised and reportedly resisted calls to adjust or restore certain care routines. The hospice team is described as having to intervene and request the removal of the mother from Vandermeyer for her safety and well-being, even as the owner maintained a different stance about what had occurred. The tension between the family's accounts and the owner's perspective underscores a rift in communication and trust that color every subsequent visit, inspection, or review associated with the facility.
Parallel to these troubling reports, Vandermeyer Senior Home Care LLC has also earned a large number of glowing endorsements. Several reviewers describe the home as well kept, clean, and welcoming, with a staff that is described as friendly, attentive, and genuinely caring. One family member writes that they found the home "the right place" from the first conversation with the owner, and many share that their loved ones were happy, safe, and socially engaged under Vandermeyer's care. The testimonials repeatedly emphasize the warmth of the environment: residents are described as smiling when caregivers enter the room, and families repeatedly note the sense that staff treat residents with dignity, kindness, and personal attention that extends beyond routine tasks.
Among the most vivid praise are accounts that frame Lidia as a guardian-like leader who goes above and beyond for the residents. Several families recount end-of-life care experiences where Lidia and her team stayed up through the night to feed and comfort residents, while maintaining a dignified and respectful atmosphere around meals and daily routines. Other testimonies highlight a true sense of family within the home, where birthdays, holidays, and daily interactions are celebrated, and where residents are described as happy, well cared for, and treated with personal warmth. The atmosphere in these stories is repeatedly described as clean, safe, and supportive, with families expressing gratitude for the comfort and stability provided during challenging times.
What emerges from this collection is a complex, multifaceted portrait. On the one hand, there are powerful testimonials of compassionate, attentive care; of a home that feels like a family to its residents; and of a leadership style from Lidia that many families describe as loving, hands-on, and deeply committed to the residents' dignity and well-being. On the other hand, there are serious allegations of neglect, medication errors, unaddressed injuries, and poor communication that have had significant emotional and legal implications for the families involved. The disparity between these accounts is striking and serves as a reminder of how varied elder-care experiences can be, even within the same facility and community.
For anyone considering Vandermeyer Senior Home Care LLC for a loved one, the evidence here suggests careful due diligence is essential. Families report both the depth of care and the potential for critical failures, underscoring the importance of thorough checks with state licensing authorities, hospice programs, and adult protective services before making any placement decision. The positive testimonials point to a home where residents can flourish, surrounded by compassionate staff and a close-knit community. The negative accounts, however, raise questions about safety protocols, communication, and accountability that warrant serious attention. In short, Vandermeyer presents as a place capable of delivering deeply compassionate end-of-life care and a high-quality daily living environment, while also being a setting where critical lapses in care have occurred according to several families.
Vandermeyer House in Glendale, AZ is a board and care home that offers a comfortable and supportive living environment for seniors. Our community provides various amenities to enhance the quality of life for our residents. These include a spacious dining room where nutritious meals are served, fully furnished living spaces, beautiful gardens to enjoy outdoor activities, housekeeping services to ensure a clean and tidy environment, and move-in coordination assistance to make the transition as smooth as possible. We also provide essential amenities such as telephone and Wi-Fi/high-speed internet connectivity for our residents' convenience.
At Vandermeyer House, we understand the importance of comprehensive care services. Our dedicated staff is trained to assist with daily activities such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive the necessary medical attention they need while managing their medications effectively. We cater to individuals with special dietary restrictions by offering specialized meal preparation and service, including diabetes diets when required. Additionally, we arrange transportation for medical appointments to ensure our residents can easily access healthcare facilities.
Our community offers an enriching lifestyle through scheduled daily activities aimed at promoting engagement and socialization among residents. The surrounding neighborhood provides ample opportunities for exploration with several cafes, parks, pharmacies, restaurants, places of worship nearby. Residents can choose from numerous recreational options or indulge in cultural experiences with two theaters located conveniently nearby.
At Vandermeyer House, we strive to create a welcoming environment where seniors can lead fulfilling lives while receiving the support they need.
Vandermeyer House is located at 7554 West Libby, Glendale, AZ 85308 in Maricopa County, Arizona
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