Castle Care

Pros

• The facility is described as beautiful, with a lovely dining room and delicious, healthy food.
• Wyatt, the administrator, is accessible, hands-on, and highly respected by patients and staff.
• The staff are kind, caring, expert, friendly, and responsive to patient needs.
• The rooms are beautifully appointed, large and private, and feel like a luxury hotel.
• The beds are exceptionally comfortable, including Tempur-pedic air mattresses.
• The dining experience is first-class, with a variety of meals prepared to be enjoyable.
• The facility is regarded as a benchmark and is highly recommended by families.
• Admissions and care coordination provide prompt, proactive service, including arranging beds and coordinating hospital transfers.
• In-patient and post-discharge care (home health) are described as exceptional and equally amazing.
• Families report improved mood and mobility, and express deep gratitude for the care received.

Cons

• The hospital social workers claimed there were no beds available at the patient's preferred facility and pressured her to take their recommended alternative.
• The reviews for the facility's recommended list were horrible.
• No one at the facility would take accountability for their actions.
• They failed to closely monitor the patient's low blood pressure after he fell twice, leading to an ICU transfer eight hours later.
• The towels were not cleaned or replaced and sat on the bathroom floor for 24 hours, creating an unsanitary condition.
• The transportation team changed pre-scheduled appointments, delaying life-saving care by weeks.
• One reviewer described the care as gross negligence and said they would file formal complaints.

Review

Advanced Healthcare of Glendale presents itself in many voices as a place that blends hotel-like ambiance with highly capable medical, rehabilitative, and post-acute care. Across several accounts, the building is described as beautiful and well-appointed, with a dining room that feels upscale and a culinary program that many reviewers praise as delicious and healthy. One patient even compared the impression to a five-star hotel, noting private rooms, chandeliers in the dining area, and comfort features like Tempur-pedic air mattresses. The overall mood in these remarks is that the facility is designed to promote healing in a dignified, pleasant setting, where the look and feel of the place are not an afterthought but a core part of the care experience.

In the testimonies, staff quality stands out as a major strength. Families repeatedly describe the team as kind, caring, and expert, spanning nurses, physical and occupational therapists, aides, and administrative staff. The administrators receive particular praise; Wyatt, in particular, is cited as accessible, hands-on, and deeply invested in his patients' comfort and well-being. Several reviewers emphasize that, during stay after stay, the staff's attentiveness and professionalism helped patients feel safe and well cared for. The sentiment is that when you are at Advanced Healthcare of Glendale, you are surrounded by people who treat you with respect and take a genuine interest in your recovery and daily needs.

Another strong thread is continuity of care and the facility's broader ecosystem. Reviewers describe not only excellent in-patient therapy and nursing care but also seamless transitions to out-patient support. One reviewer specifically notes joining Advanced Home Healthcare & Hospice for follow-up care at home and describes that division as equally amazing. The hotel-like environment extends beyond the inpatient floor to the overall culture of care - private rooms, a comfortable and welcoming atmosphere, and a robust team approach that includes administration and support services working in concert with medical and therapy staff. In several cases, people recount how the center's comprehensive approach - hospital care followed by home health services - supported a long, integrated recovery process.

Yet, the picture is not uniformly rosy. A number of voices recount serious concerns that contrast with the more uniformly glowing reviews. One family member who used this facility for a loved one after a fall reports severe lapses in safety and accountability: the patient fell twice, and low blood pressure was not closely monitored, culminating in an eight-hour delay before transfer to an ICU bed. That account sharply questions the facility's ability to provide timely, critical care and to assume responsibility for patient safety. Another reviewer describes a pattern of not being able to get a bed when needed and being pressured to accept a different, less-preferred facility, which adds to a feeling that the center's bed availability and admission practices can be inconsistent.

There are also more procedural grievances tied to everyday operations. Several reviewers mention delays in responding to call buttons, with one account specifically noting an hour-long response time. There are concerns about housekeeping and routine cleanliness, including towels left in a bathroom for a day and sleep-disrupting housekeeping at 3:30 a.m. Comments about transportation and scheduling further complicate the picture: a change in scheduled medical appointments by the transportation team, pushed out by weeks, is described as life-threatening for the patient's health. Taken together, these details paint a more complex view: the facility can deliver outstanding, hotel-like care and expert medical attention, but gaps in responsiveness and operational consistency can have serious consequences for patients and their families.

Against this backdrop of strong praise and notable concerns, several families share deeply positive experiences that reinforce why Advanced Healthcare of Glendale is held in high regard by many. The praise for Wyatt and the care team often comes with gratitude for specific, tangible comforts - quiet, clean, well-equipped rooms; the comfort of high-quality beds; and the sense that staff members treat patients and families as partners in healing. For those who have had positive outcomes, the facility is described as a place where healing feels possible and where staff go the extra mile to keep patients informed, comfortable, and engaged in their recovery.

In total, the collection of narratives presents Advanced Healthcare of Glendale as a facility that can deliver exceptional, compassionate, and professional care in an impressive setting. The testimonials consistently highlight hospitality-forward elements - hotel-like aesthetics, dining quality, comfortable accommodations, and a cohesive care team led by an involved administrator - as defining strengths that help patients feel supported during challenging recoveries. At the same time, the reviews do not shy away from critical experiences that raise valid concerns about bed availability, timely responsiveness to urgent needs, safety monitoring, and routine operational consistency. The strongest takeaway is a nuanced one: for many, Advanced Healthcare of Glendale represents a healing oasis with standout personnel and a comprehensive care network; for others, gaps in safety, timeliness, and reliability have left them seeking accountability and a different standard of consistency in care.

This part of Glendale, Arizona offers a diverse range of amenities and services that cater to various needs and preferences. With multiple places of worship nearby, individuals can easily practice their faith. The abundance of theaters, restaurants, cafes, and pharmacies in close proximity provides convenience and options for entertainment, dining, and healthcare needs. Additionally, the presence of reputable physicians' offices ensures access to quality medical care. The availability of parks allows residents to enjoy outdoor activities and stay active. Overall, this area presents a well-rounded community with something for everyone to enjoy, making it a potentially desirable location for senior living.

Places of Worship

• The Church At Arrowhead (0.6 miles)
• St Thomas More Parish (1.6 miles)
• CCV Childrens Building (3.8 miles)
• Christ's Church of the Valley (3.8 miles)
• Phoenix Arizona Temple (4.1 miles)
• Pure Heart Christian Fellowship (4.8 miles)
• Church of Jesus Christ of Latter Day Saints (4.9 miles)

Theaters

• AMC Arrowhead 14 (0.9 miles)
• Arrowhead Fountains 18 (1.9 miles)

Restaurants

• Arrowhead Grill (0.9 miles)
• Portillo's Hot Dogs (1.1 miles)
• Raising Cane's Chicken Fingers (1.2 miles)
• In-N-Out Burger (1.4 miles)
• Oregano's Pizza Bistro (1.4 miles)
• Babbo Italian Eatery (1.4 miles)
• Chick-Fil-A (1.5 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Albertsons Pharmacy (2.1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3 miles)

Physicians

• Arrowhead Endoscopy & Pain Management Center (1 miles)
• Arrowhead Hospital - Bryan Ficarra, DO (1 miles)
• HonorHealth Medical Group - West Union Hills - Primary Care (1.3 miles)
• SimonMed Imaging (1.3 miles)
• Arrowhead Dermatology PC (1.9 miles)
• Kevin Turner (1.9 miles)
• Paseo Family Physicians (2 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2.4 miles)
• Starbucks (3.1 miles)
• Dutch Bros Coffee (3.3 miles)
• Black Rock Coffee Bar (4.7 miles)
• Starbucks (4.8 miles)

Parks

• Fletcher Heights Park (1.8 miles)
• Foothills Park (2.1 miles)
• Thunderbird Park (3.3 miles)
• Rio Vista Community Park (3.5 miles)
• Mountain Ridge Park (4.8 miles)