North Glendale Assisted Living

Pros

• Brookdale North Glendale is described as a peaceful, joyful place with a welcoming atrium that feels like home.
• The staff at Brookdale North Glendale are amazing and genuinely caring, delivering care with heart.
• The facility's smaller size allows staff to know each resident and tailor care to individual needs.
• The community is clean, well maintained, and residents are engaged and happy.
• Long-tenured caregivers and stable leadership at Brookdale North Glendale contribute to high-quality care.
• The activities program, led by Mary Rogers, provides daily physical and mental stimulation that residents enjoy.
• Sylvia Leatherberry, the Sales Manager, is dedicated, helpful, and goes above and beyond to meet families' needs.
• Brookdale North Glendale is highly recommended for memory care and feels like home to loved ones.
• The care team is exemplary, with coordinated medical attention and compassionate support.
• Families express gratitude for the care and the loving treatment residents receive.

Cons

• This isn't senior living; it's suffering.
• Brookdale served soup at unsafe temperatures that caused second-degree burns.
• Brookdale left the resident sitting in burning jeans, with no acknowledgment, no call to the family, and no incident report for over 16 hours.
• Brookdale's negligence and inaction required ambulance transport and burn-unit care.
• Brookdale failed to provide immediate care or notify the family after serious injuries.
• Brookdale's practices are described as cruel and lacking basic dignity and personal care.
• Brookdale shows leadership instability and a lack of accountability.
• The reviews depict Brookdale Senior Living as lacking true care, revealing suffering rather than compassion.

Review

Brookdale North Glendale has inspired a wide spectrum of experiences and opinions from families, caregivers, and professionals who know the community. On one end of the narrative, a family describes a harrowing incident they say reveals a reckless disregard for resident safety. They accuse the staff of serving soup at a temperature high enough to cause second-degree burns and leaving their grandmother unattended for more than 16 hours. According to their account, the injury progressed while staff passed blame rather than providing treatment, and an ambulance was only called after the family arrived and insisted on medical help. The family asserts that the burns were severe enough to require admission to a burn unit and that their relative has endured weeks of wound care and painful cleaning as a direct result of what they view as negligence and inaction. This account frames Brookdale North Glendale as not merely a place for aging with dignity, but a site of avoidable harm and a failure to communicate or escalate care when injuries occurred.

The same family, and others who read the account, urge prospective residents and their loved ones to weigh these red flags carefully before making a decision about Brookdale North Glendale. They describe an environment where hot food safety and prompt medical response matter most, and where the absence of timely notification to families can compound fear and pain during a crisis. They emphasize that safety lapses and a lack of accountability are not merely isolated incidents but part of a pattern that potential residents should scrutinize. In short, for some, the reality of care in this facility is haunted by a single, devastating incident that colors all other experiences and raises questions about oversight and responsiveness.

Against that stark cautionary frame, a substantial collection of other reviews paints Brookdale North Glendale in a very different light. Several observers highlight the facility's physical environment as welcoming and well maintained: a clean campus that feels both homey and inviting, with a tastefully decorated setting. One reader notes the campus's small size - about 38 residents - which translates into staff who know each person personally and can tailor care to individual needs. The central gathering areas are described as bright and connected to comfortable, home-like spaces rather than the sterile feel that some newer facilities convey. The overall atmosphere, they say, is one of warmth, with residents who appear engaged and cared for in a setting that prioritizes daily interaction and activity.

A recurring theme in the positive reviews is the character and commitment of the staff. Long-tenured employees are frequently cited as a mark of stability and quality of care, with multiple mentions of caregivers who have been with the community for many years. The reviews emphasize that this longevity helps staff understand each resident's histories, preferences, and needs, allowing for more consistent and personalized care. The sales and care teams are praised for their responsiveness and willingness to go above and beyond. In particular, one reviewer commends Sylvia Leatherberry, the Sales Manager, for meeting with the family on multiple occasions - even on her day off - to ensure the facility could meet their relative's needs. The reviewer describes Sylvia as informative, frank, helpful, and gracious, noting that such dedication in sales - who are often seen as gatekeepers rather than partners - feels rare and deeply reassuring.

Within the Brookdale North Glendale community, stories of genuine care extend beyond initial impressions to daily life and programming. A longtime family member recounts how the "cruise director" role, held by Mary Rogers, shaped the resident experience. Mary is credited with creating an engaging, lively atmosphere through organized activities such as bingo, crafts, trivia, and interactive games like Family Feud. The daily structure and social opportunities were presented as meaningful components of the residents' well-being, with Mary creatively planning experiences like virtual cruises to spark joy and a sense of connection. Such programming is described as not only keeping residents active but also enhancing their emotional quality of life by giving meaning and purpose to each day.

Care coordination and medical oversight emerge as another pillar of the favorable reviews. A reviewer who worked closely with Brookdale North Glendale as part of a home health and hospice team describes the community as exceptionally coordinated with external providers. They praise the facility for its cleanliness, organization, and the continuity of care among staff, noting that many caregivers have built long-term relationships with residents. In this account, Brookdale North Glendale's leadership and frontline staff work together to ensure that health plans are implemented smoothly, with a sense of teamwork that extends to home health professionals and family members alike. The reviewer expresses sincere gratitude for the opportunity to collaborate and emphasizes that the overall care approach feels holistic, respectful, and well-structured.

Perhaps most touching are the personal tributes from families whose loved ones spent years at Brookdale North Glendale. One family member describes a mother who was actively engaged in daily activities and supported by a well-coordinated care team, including dedicated individuals who stayed with her through the years. The same account highlights specific team members who played crucial roles in maintaining her quality of life: a cruise director who kept the resident spiritually and socially engaged; a medical care director who helped navigate complex care decisions; and a broad list of caregivers who offered daily expressions of affection - kind gestures, hugs, and words of encouragement that underscored the staff's commitment to treating residents with dignity and warmth. The overarching message is one of deep appreciation: the staff's compassion and the sense of being part of a community that truly cares for each other are what made the most meaningful difference in that family member's life.

Taken together, the reviews offer a nuanced portrait of Brookdale North Glendale. For some, the experience includes a severe and troubling incident that calls into question safety protocols and communication with families during emergencies. For others, the same community shines as a small, intimate, well-run residence where residents are known by name, where activities are vibrant and thoughtfully designed, and where staff dedication - often grounded in long tenure and strong relationships - produces daily moments of care, engagement, and affection. The facility's strengths - cleanliness, homelike atmosphere, personal attention, consistent leadership, and coordinated care - are repeatedly highlighted by those who have witnessed the daily realities of life there. If you are evaluating this community for a loved one, the range of experiences described here suggests that conversations about safety, accountability, and emergency responsiveness are as essential as touring the well-appointed rooms, touring the atrium, and meeting the passionate staff who make Brookdale North Glendale feel like a family to many residents.

This part of Glendale, Arizona is a diverse and vibrant community that offers a variety of amenities and services within close proximity. With several medical facilities nearby such as Arrowhead Hospital, HonorHealth Medical Group, and various pharmacies like Walgreens and CVS, residents can easily access healthcare services. There are also plenty of dining options ranging from Italian cuisine at Babbo Italian Eatery to classic American fare at Heroes Pub and Grub. Places of worship such as The Church At Arrowhead and St Thomas More Parish are also within reach for those seeking spiritual support. Additionally, the area boasts several parks like Foothills Park and Thunderbird Park for outdoor recreation opportunities. The presence of theaters like AMC Arrowhead 14 provides entertainment options for residents looking to catch a movie. Overall, this neighborhood offers a convenient and well-rounded environment for senior living.

Physicians

• Arrowhead Endoscopy & Pain Management Center (0.6 miles)
• Arrowhead Hospital - Bryan Ficarra, DO (0.6 miles)
• HonorHealth Medical Group - West Union Hills - Primary Care (0.8 miles)
• SimonMed Imaging (0.8 miles)
• Kevin Turner (1.4 miles)
• Paseo Family Physicians (1.6 miles)
• Arrowhead Dermatology PC (1.9 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Albertsons Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Babbo Italian Eatery (1 miles)
• Heroes Pub and Grub (1.4 miles)
• Oregano's Pizza Bistro (1.4 miles)
• Arrowhead Grill (1.4 miles)
• Zipps Sports Grill (1.5 miles)
• Portillo's Hot Dogs (1.6 miles)
• Raising Cane's Chicken Fingers (1.6 miles)

Places of Worship

• The Church At Arrowhead (1.1 miles)
• St Thomas More Parish (1.1 miles)
• CCV Childrens Building (3.6 miles)
• Christ's Church of the Valley (3.6 miles)
• Phoenix Arizona Temple (3.7 miles)
• Pure Heart Christian Fellowship (4.5 miles)

Theaters

• AMC Arrowhead 14 (1.3 miles)
• Arrowhead Fountains 18 (2.4 miles)
• AMC Deer Valley 30 (5.1 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Dutch Bros Coffee (2.1 miles)
• Starbucks (3.5 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (4.6 miles)
• Black Rock Coffee Bar (4.9 miles)

Parks

• Foothills Park (1.7 miles)
• Fletcher Heights Park (1.8 miles)
• Thunderbird Park (2.8 miles)
• Rio Vista Community Park (3.9 miles)
• Mountain Ridge Park (4.4 miles)
• Green Belt (5 miles)