The Enclave at Gilbert Senior Living

Pros

• The staff at The Enclave at Gilbert Senior Living are described as great, very knowledgeable, and helpful, fostering a welcoming environment.
• Residents appreciate the cleanliness and maintenance of the facility, with many noting that it is well-kept daily.
• The community offers a variety of activities that residents find enjoyable and engaging.
• Many reviews highlight the quality of food options available in the dining room, with residents expressing satisfaction with their meals.
• The physical therapy services provided on-site are valued by residents for their convenience and effectiveness.
• Several individuals have formed meaningful friendships within the community, enhancing their living experience.
• Positive interactions and relationships between staff and residents are frequently mentioned, indicating a strong sense of care and connection.
• Overall, many reviewers express gratitude for the excellent care received by loved ones while residing at The Enclave.

Cons

• The facility was not prepared to provide the appropriate level of care, leading to a lack of timely medication for residents.
• There is a high staff turnover rate that results in inefficient operations and inadequate support for residents.
• Housekeeping services were inconsistent, failing to meet the agreed-upon cleaning schedule.
• The dining experience has significantly declined, with food quality diminishing and service times being excessively long.
• Complaints about management's inefficiency have been ignored, leading to frustration among residents and their families.
• Some staff members express their frustrations towards residents, which negatively impacts the overall experience.
• There are ongoing issues with theft and slow response times from staff when help is requested.
• Residents have noted unpleasant odors in common areas due to pet owners not cleaning up after their animals.
• Activity scheduling lacks variety and prompts little engagement from residents during evening hours.
• Refund requests are taking an excessively long time to process, causing additional distress for families seeking reimbursement.

Review

The Enclave at Gilbert Senior Living is a community that has received a mixed bag of reviews from residents and their families, highlighting both commendable aspects and significant areas for improvement. At its core, the facility appears to be well-designed with aesthetically pleasing surroundings—many reviewers noted the cleanliness and bright atmosphere of the community, which they appreciated during their searches for suitable living arrangements for their loved ones. The presence of diverse activities and amenities such as physical therapy on-site were also frequently mentioned as positive attributes that set The Enclave apart from other facilities.

However, despite these appealing features, many reviews pointed to systemic issues within The Enclave that detracted from the overall experience. One common complaint was about staff turnover; residents expressed concerns about the high rate of change among employees, particularly in housekeeping and dining services. This inconsistency often led to inefficient operations, with reports indicating long wait times for meal service that could stretch anywhere from 10 minutes to an alarming 45 minutes. Such delays contributed to an overall sense of dissatisfaction regarding food service quality—a sharp decline was noted over time—from initially well-received meals to offerings criticized for being overly salted or poorly prepared.

Many families recounted personal experiences that underscored a lack of timely medical care for residents who needed more careful attention. They raised alarms about medications not being administered promptly and general concerns about adequate levels of care being provided. Multiple accounts highlighted that management failed to address grievances effectively, leaving families feeling unheard. This was especially troubling for those whose loved ones were on hospice care or required heightened assistance due to deteriorating health conditions.

On the flip side, several reviewers praised individual staff members who demonstrated exceptional dedication and compassion in their roles. Many described interactions with staff as welcoming and knowledgeable—even amidst operational challenges—indicating that there are indeed capable individuals striving to provide quality care regardless of management issues that may exist above them. Nonetheless, instances where frustrations were exhibited by staff directly towards residents sparked concern among families who felt this should never occur in a caregiving environment.

Despite frustrations about food variety and quality—as well as complaints concerning cleanliness schedules not being upheld—the community did receive credit for providing engaging activities designed specifically for seniors’ enjoyment and socialization. Still, there remains a consensus among reviewers that issues surrounding staffing shortages need urgent attention if The Enclave is ever going to realize its full potential as a premier senior living facility in Gilbert.

In conclusion, while The Enclave at Gilbert Senior Living has the foundations of a great community characterized by warmth and potential amenities, it grapples with significant administrative shortcomings—particularly concerning staff retention and operational efficiency—that hinder its ability to deliver outstanding resident experiences consistently. For prospective residents or their families considering this facility, it would be prudent to weigh these factors carefully against the positives shared by other patrons before making any decisions on long-term residency.

This charming neighborhood in Gilbert, Arizona offers a variety of amenities that cater to seniors looking for a convenient and comfortable lifestyle. With numerous cafes such as Black Rock Coffee Bar and Peixoto Coffee Roasters nearby, residents can enjoy their morning coffee or meet friends for a leisurely chat. There are also several restaurants like Papa Chevo’s Taco Shop and Vito’s Pizza & Italian Ristorante where you can savor delicious meals without having to travel far. For medical needs, there are reputable physicians at Ironwood Cancer & Research Centers and The CORE Institute - Gilbert in close proximity, as well as Mercy Gilbert Medical Center for any emergencies. Additionally, the area boasts several parks like Layton Lakes Park and Mansel Carter Oasis Park where seniors can take leisurely strolls or enjoy some fresh air. For entertainment, there are theaters such as Chandler Crossroads 12 and Harkins Theatres SanTan Village 16 within a short drive. Overall, this part of Gilbert provides a well-rounded community with easy access to essential services and recreational facilities for seniors seeking an active and engaging lifestyle.

Cafes

• Black Rock Coffee Bar (0.1 miles)
• Dutch Bros Coffee (2 miles)
• Starbucks (2.6 miles)
• Peixoto Coffee Roasters (5.8 miles)

Restaurants

• Papa Chevo’s Taco Shop (0.2 miles)
• Salad and Go (1.6 miles)
• Culver's (1.6 miles)
• Filiberto’s (1.7 miles)
• Vito’s Pizza & Italian Ristorante (2 miles)
• Wendy's (2.3 miles)
• Chili's Grill & Bar (2.4 miles)

Physicians

• Ironwood Cancer & Research Centers (1.6 miles)
• Trinity ENT (1.7 miles)
• The CORE Institute - Gilbert (1.8 miles)
• Dignity Health Comprehensive Clinic (2 miles)
• Banner Health Clinic Seville (2.8 miles)
• Generations Family Practice (2.8 miles)
• Seville Family Practice (2.8 miles)

Parks

• Layton Lakes Park (1.7 miles)
• The Arbors Park (2.8 miles)
• Crossroads Green Belt (3.6 miles)
• Cortina Neighborhood Park North (4.9 miles)
• Ashley Heights Park (5.1 miles)
• Desert Sky Park (5.1 miles)
• Mansel Carter Oasis Park (5.5 miles)

Hospitals

• Mercy Gilbert Medical Center (1.8 miles)

Pharmacies

• Walgreens (2.3 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walmart Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.4 miles)

Theaters

• Chandler Crossroads 12 (2.5 miles)
• Harkins Theatres SanTan Village 16 (3.5 miles)
• Majestic Neighborhood Cinema Grill (5.3 miles)

Places of Worship

• Saint Mary Magdalene Catholic Church (3.5 miles)
• Church of Jesus Christ of Latter Day Saints (4.2 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)

Transportation

• Chandler Municipal Airport (CHD) (3.5 miles)
• Phoenix-Mesa Gateway Airport (AZA) (5.8 miles)
• General Aviation Center (5.9 miles)